Get matched with top heating and air conditioning pros in Saint Albans, WV

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It was great, good experience, the job was done well plus they gave me additional good information on how to use the unit. they've done three projects for me already."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Excellent work! Fast response, inspected and cleaned wood burning fireplace, then we had him order and install a gas burning logs set. Knowledgeable, experienced (second generation owner), efficient, extremely conscientious. Excellent results, perfect installation, on schedule. No surprises, Reasonable prices. Have already recommended to friends/neighbors. "

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"My home has two HVAC systems and I needed the upstairs unit replaced. I waited for over a year to leave the review to see how everything went. Everything is still working great. They did so much of a better professional installation than the original unit I had. Everything was installed perfect and neat. Not one thing I'm not happy with. They even sent out a foreman about half way through the installation to confirm the technicians were installing it in accordance with their standards. Very professional! Highly recommended."

"Very well. Responded promptly and new immediatley what was probably wrong."

"This is my second positive experience with this company. I will definitely call them every time I need plumbing work. Professional and friendly workers and reasonable prices."

"Teays Valley service showed up within 2 hours of us calling. The next day they were here on time and Randall and Robbie did a great job at installing our new unit. Would definitely refer these two installers to anyone."