ROCK BRANCH MECHANICAL INC

I thought they were pricey. They charged me $14006 to put in a unit for each side. I had to have them come back they had holes in the walls that they didn't patch up. Electrical wires that they had from the box to the unit just hanging down I mean how long would it take them to put a couple things there to keep that out of the way cause it gets water under there sometimes. I told them that's the reason I had the air conditioners put up a little higher you know I was disappointed they didn't do that properly. I just didn't think their professionalism was very good, they had a good reputation in the past but I think it's going down.

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Wow! Came same day as called. Arrived on time. Did the work and gave me an honest summary of what he found. These are old units but he did not try to sell me on new ones, just gave me the facts on what condition they were in and how well they were operating. This is the kind of service I want every time I call someone but never seem to be able to find. I would use these folks again in a minute.

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I had two AC units stop working - the technician arrived just an hour after I called - he replaced two capacitors. He had the parts in his truck and was done in about an hour. The house was cool and the bill was less than I expected. I couldn't be more satisfied. Excellent work.

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We love Rock Branch. First, their estimate was less than others we received prior to installation, they did what they said they would do and were very attentive in making sure everything was 100% to our satisfaction. Great work, we will definitely use them in the future for our heating/cooling needs.

They did a stellar job. I couldn't ask for a better service.

They were very timely, professional, and cleaned after themselves. I called them back as a matter of fact. They were excellent.

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Great. Came same day. Fair price. Fixed same thing another company was supposed to fix but instead use electrical tape to get it to stick together for a while.

By Monday afternoon, the part was acquired, installed, and the repair was complete.

Our heat was out and with record cold temps coming we couldn't wait long to get the problem fixed. Rock Branch Mechanical sent a technician to our house, he knew what the problem was almost without even investigating. It was a bad inducer motor, the tech had to drive to Charleston to pick one up and replace it. It didn't take him long to get it in there, he also cleaned our filter, which was pretty dirty.



I did not rate the price because I have no idea if that was a good deal or not, though I am happy with the price given the situation.

Originally told me they could replace the coil, then after about 2 weeks of waiting for a quote they said they couldn't find one and needed to replace the unit. So I agreed and had them replace it. Well not even a week after installation the unit was shutting down so I called them back and it was water holding in the pan because it wasn't installed properly. Then within the next few months they were called back approximately 5-6 times because the unit wasn't working properly. Eventually they refused to honor their warranty and I had to call another contractor out to finally fix the poor installation quality. The former owner ran this company significantly different than his rude son who is running it now. I had a technician tell me one thing and then either lied to the owner or he changed what she said because his yelling explanation to me was completely different than what I was told and then he told me he was not going to come out anymore and I needed to find someone else to repair the unit despite it still being under warranty and to take him to court. Worst professionalism I have ever experienced. Too bad Jimmy Clark isn't still running this company. USED to be a very good company.

Called Tuesday morning to set up appointment to check heating. Showed Tuesday afternoon. Discussed repair and after I inquired regarding about replacement discussed that option. Called Wednesday morning to see if we reviewed replacement estimate (sent by email) to see what we decided. Told them I was on the road and hadn't seen estimate yet, but asked if he could tell me numbers. When told what the numbers were, I asked what the turn around time was to install. They wanted to check warehouse and would call me back. Shortly called back and said had all needed for the install. Said they could install beginning next morning (Thursday) and would send someone over in a bit to double check spacing. Next morning showed up and installed complete system. Very pleased with the work crew and the install. Will be our automatic go to for any heating/cooling in the future. Coincidentally, when my husband was leaving work the day of install, a coworker mentioned he had to get home because was having the furnace checked for the season from a group he had been using for a while and asked my husband if he heard of Rock Branch Mechanical. My husband's response was that they were at our home installing a complete system.

On time, efficient, they offered to apply a special maintenance price that I didn't know about....I had expected to pay much more.