Dodrill Heating & Cooling Your Dr Energy Saver
About us
We at Dodrill Comfort & Energy Solutions are proud to serve the local residents and businesses as the trusted expert in all things HVAC! We install, repair and replace complete systems that are the right size for your home and save you energy—what a perfect match! This is what makes us different from other contractors; we couple our heating and cooling experience alongside our energy efficiency knowledge to save our customers money and energy.
Business highlights
Services we offer
HVAC, Residential & commercial installation, air conditioning, heating, repair & replacement of insulation, water filtration & indoor air quality.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 6% | ||
| 6% | ||
| 6% | ||
| 11% |
We used Dodrill for 2 or 3 years and we were fond of the services they provided. We never had a problem, and most of the time technicians were efficient, pleasant and knowledgeable. I suppose that nothing ever broke though, and I never had to question their guarantee of the services provided. Therein lies the problem. The company did not stand by any of its guarantees in my situation.
I had multiple problems with an improperly cooling AC unit that they had "rejuvenated" earlier that year that required two service calls thereafter. Keep in mind that this company is allowed to use the claim that they "Guarantee your unit won't break down that summer" if you use their rejuvenation service. They state this on TV - on HGTV, as a matter of fact. I am not an unreasonable person. I did not mind to pay for the repair the FIRST time; things happen. Asking me to pay for a repair that was guaranteed not to happen (by two different guarantees at this point) was when I decided that no, I'm not going to let this continue.
The last call about the issue at hand (made literally an hour after the technician left from "fixing" the problem the first time) was diagnosed over the phone by the technician that had just left. If I had allowed the technician to order the part and install, would have been another incorrect diagnosis on part of the company and more wasted money out of my pocket. One of Dodrill's competitors in the valley later fixed the problem; it was none of what I was told that it was by Dodrill. The end result was that between the two companies, we spent over $1,600 that year on our 8 year old unit, and we could have bought a new one for $2,500 (ish).
It took a complaint to the BBB to get them to explain their "Fixed right or it's free" guarantee, and it's still a joke. I'm still not sure that they ever did. I would err on the side of caution when dealing with this company, and before doing business with them, I'd ask them to put their guarantees, with specific definitions, in writing because in my opinion, their word means nothing. I'm unsure how they haven't been sued for their advertising by now, honestly.
Perhaps my experience was not typical, maybe they have stood by their guarantees with others, I can only speak for my experience, and as a loyal, paying, repeat customer, I was treated poorly. My intent is not to "get even" with this company, but only to point out that their advertising is erroneous and deceptive. I would advise that a person does not use this company without having a firm understanding of their "agreement," which is honestly still not clear to me. If a business cannot stand by their no asterisk guarantees, they should not be able to use them to advertise.
$7400+ for a new York heat pump system that included a 10 year parts and labor warranty. I explained that I had another estimate that was significantly lower. The other estimate was for a Coleman system with a 5 year parts only warranty and was just over $5100,
I did not give these details. The representative called the company owner who said that if I was flexible about the install date and
would pay the full amount by cash or check the new system would cost $5769. I felt that the better warranty and quality of the York
system was worth the extra $700+ and agreed to have the York system installed.
The installation crew did a great job and at no time did they get into a rush or cut corners. After the installation was complete they
spent another 2 hours checking, testing and explaining everything that I needed to know about routine maintenance.
Licensing
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