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"Great communication and thorough work. Would hire again."

"there is a quick summary at the bottom if you want to skip the details. I have received service from this company twice. The first time I had a leak in a bathtub. They removed the drain with a Dremel since it was stuck, then they were about to leave to go to home depot to get plumber's putty, but I had some so they were able to get the part quickly replaced. Maybe this is a bit of a fluke, but that seems like a fairly basic thing to have when going to fix this kind of leak. Overall it was a positive interaction so I didn't think much of it. I recently bought a bidet on amazon. It arrived and I put it in. The problem was that I couldn't connect the toilet to the wall since the hose was a different size then the wall piece. The directions wanted me to remove the valve stem from the wall and replace it with their own. I called A Advanced because when it comes to plumbing, i would rather leave that to the professionals. I had called it a hose bibb because I just didn't know what it was called. someone called me back and asked me to explain in better detail what i needed done. I explained that the "hose bibb" needed to be replaced for me to connect my toilet and that I had the part to do it. from that conversation i received an estimate for $280.87. I was at work that day so couldn't be there, but my wife was there. The plumber that arrived worked for a while on the toilet, then went to home depot to find parts, then came back to the house and worked on it longer, then finally decided that it couldn't be done. We were charged $768.14 for nothing to get fixed. I called them to figure out what happened, I called near closing so they were not able to get a hold of anyone and it waited until the next week for me to talk to someone. I found out that the plumber never received the bag of parts, it was about 2 feet away in the sink. the same plumber came out and looked at it again, and went to home depot again. I was at work and managed to contact him while he was at home depot. I was told that the problem was with the thread depth and that there was no way to install this Chinese toilet without special ordering a part, and if I wanted him to keep working on it he was going to have to charge me more money. I declined. (Its not a Chinese toilet, the company that makes them is out of California.) At this point I was beyond frustrated. I left work early, drove home, went to home depot with the parts I needed to connect, and found a perfect fit within about 10 minutes of looking. I bought a Hex Bushing 3/4 in MIP x 1/2 in FIP for $7.75. I attached it to the included hose and then attached that to the valve stem. and everything worked. Home depot made it easy to find since both connectors were the same type. I just needed to find the appropriate brass adapter. the threads on the toilet hose are identical to the threads on a US water heater. I called A Advanced back and presented my evidence. I was asked what it would take to make this right. I asked for some of my money back. I can understand getting charged for the plumber going out to my house without a full understanding of what is going on. but at no point did he ever tell my wife that he was going way over the estimate. this is the exact response i got back. "I spoke with my COO and my foreman due to the amount of time we spent on the project we are unable to provide any sort of refund. I understand that is not something you want to hear but that is our decision." _____________________________________________ to summarize: - every time this company has come out to my house they have needed to go to Home Depot during the visit. - I was charged nearly 3 times the estimate with no work done and no warning that the bill was piling up. - the plumber was never able to install the toilet despite multiple trips to home depot - I installed the toilet with a $7 adapter i found at home depot in about 10 minutes. (I am not a plumber) - The company chose to not refund me anything If a plumbing company needs to go to home depot every time they do a house call, that is a company that is not prepared at best, and a scam company at worst."

"Amir did a great job on my bathroom. I was very specific in my vision and he made sure to stay within budget and make my dream bathroom a reality. He was always communicating and involving me, which I really appreciated!"

"Nate allowed me to order my bathtub myself, which was nice. Lowe's failing to deliver when promised, was not. This delayed the start, and although it did take longer than I expected, everything came out great. They did not charge me extra after the water damage was exposed, which was a relief. One of the other estimates I got from a general contractor was for 3x as much, AND they planned to add on after the wall was opened. The bathroom specialists wanted 150% of what we paid, and I think we ended up with better results."

"This review is long overdue in my praise of Washington Energy Services for their customer service, pricing and workmanship ! My first interaction was in 1999 when they installed windows throughout my house. They are still in excellent condition. I might note I called them over 20 years later to inquire on how I could repair a broken slider and they sent someone right out, charging a very nominal amount to repair it. In 2020, I needed to replace my hot water tank, and the extremely knowledgeable Christy presented several options, answering my many questions. I settled on one with a booster that seemed to best fit my needs. Finally, in December 2023, I purchased a new gas furnace from WES. I had a minor issue with a fan switch and they responded quickly to rectify the situation. Within the past two months, I seemed to be having an issue with my thermostat (something they had not installed), and the manager, Greg, came out twice with his crew to explore the problem. Today they installed a new thermostat FREE OF CHARGE! Their excellent response and customer service is beyond any company I have hired. And I particularly love that they are family owned and have been around for decades. Their employees seem to be there for the long haul, which speaks highly of the owner. I refer all my friends and family and I won't go anywhere else for services that they offer. Many thanks to the staff I have interacted with over the past 25 years!"

"It was way too expensive for the work that was performed. They originally said that the pipes leading up to the faucet may need to be replaced and the wall opened up. Previously before engaging them. I asked for a possible quote for how much it would cost and they told me that it was up to the technician. When they came out to do the work that they would determine the amount. I asked the technician how much it would and he told me that it was up to the company to decide for how much the work would cost. When I contacted the company they told me again that it would be up to the technician to determine the how much it would cost by checking the amount of work. I could not get an answer from both of them because they would just keep passing each other on who to ask for the quote. After the project was completed, I was given the bill of about $750+ to replace the faucet, to replace the hoses and the two knobs roughly $350+ each. When I called the company about the price, I was transferred to the dispatchers and was told that I need to talk to the technician for it."

"Well, here is a contractor story you don’t always hear. My bathroom was remodeled late last year. Unfortunately, my tub started leaking into my neighbors condo. I texted Tony and heard back in 15 minutes. A crew was by the next day and it was fixed without questions and at no cost to me. This company has integrity, pride and excellent customer service. You will not be disappointed!!!!"

"The job went very well. John and his assistant completed the replacement the next day and only took an hour from start to finish. The cost was much less than other estimates. Be sure you get an estimate from this company if you need plumbing work."

"I reached out to Johnson & Sons and several other contractors to discuss the possibility of opening up and completely remodeling my kitchen and bathrooms, with the addition of a shower to the former half bath off the master suite. After receiving bids and meeting with each contractor, I went with Johnson & Sons due to the transparency and consideration Vic Johnson showed when discussing the project and its challenges, as well as providing a detailed quote. Because this remodel involved the removal of walls, tiling of the kitchen/bathrooms, potential size constraints, and a re-plumbing of the house, It was very important for me that things be done correctly, to code and with permits. Once demo and construction started, things proceeded at a brisk pace with minimal lag between subcontractors, and inspections. Their tile guy, Tony was great to work with and very helpful with making the appropriate detail selections around the showers. We did have a long wait for a cosmetic piece of cabinet siding, which ended up being the final part needed to complete the project. Vic was direct with me about the issue and the delay. Such a minor issue is in my opinion, very small potatoes compared to having quality work done. Ultimately, Johnson & Sons came in slightly under their contract price - a very pleasant and welcome surprise."