Schuerman Plumbing

I highly recommend Schuerman Plumbing based in Issaquah! I am not one who writes a lot of reviews, but this was such a positive experience that I feel compelled to do so, especially since I relied heavily on other people's reviews when looking for a plumber. We realized there was a leak from a pipe in our yard on January 1, a Saturday evening. Due to some luck, Mark Schuerman was able to fit us in the schedule on Sunday for which I am so grateful. He even showed up 30 minutes early! He had to dig to find the leak in cold weather, so it was not an easy job. Even with the weekend surcharge, the repair cost was much more reasonable than what other people told me to expect from other plumbing companies. He was mindful of the cost with the weekend surcharge and gave us the option of delaying the fix for the low water pressure until another time or doing it then. We chose to just have him fix the water pressure problem then and it was quicker than he estimated. He was also especially considerate in masking up when he saw that we had young guests in the open garage which he had to enter to check on the water valve to the house. I can't say enough good things about our experience with him! If we need a plumber again, he will be our first choice! He is trustworthy, professional, and knowledgeable.

This is a family owned & operated business, the father & son are the plumbers, and the daughter/sister runs the office. They are a pleasure to work with. We have used them twice, and would not hesitate to hire them again. They have a very practical approach to their fixes, and do what needs to be done to fix the problem (rather than recommending more work/more complicated fixes). We have had zero problems with the fixes they have done have. At first I was a little hesitant to hire them because of them charging by the hour, but as soon as they step in the door they are working quickly & efficiently, so that concern dissipated. I highly recommend them!

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Things went well no problems, will hire again.

Wow! They arrived early and finished in less than an hour. Courteous and respectful of my home. Excellent service, I see why they have an A on here.

they were ontime and worked fast and cleaned up afterwards.

Schuermann was on time, professional, and while they did not submit the lowest bid, I had a good interview with them. I requested their services, they came on time and the remodel/install was quick and I have no complaints. Schuermann Plumbing is on my go-to list for house needs.

The move was successful.

Mark arrived on time and installed the new kitchen sink hardware (faucet, dishwasher vent and soap fountain) we had previously purchased. He had to extend the dishwasher hose to get things to fit under the sink, so glad we had a professional do the installation. The job took about an hour to finish and he took the old faucet hardware with him after doing an excellent job of cleaning up. He also advised us about sink and shower hardware replacement for our guest bathroom and explained plumbing services he could provide, as well as recommending a counter top remodeling company.

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They did a great job that started with a reminder call this morning confirming the time, they were ahead of schedule showing up, knew exactly what needed to be done, were very efficient in fixing it and getting a permanent repair in place. They were also friendly and polite. I would call them for any additional plumbing needs.

Came as scheduled. Very friendly. Immediately went to work with their heavy duty snake. Within 30 minutes had the drain cleared. Asked them to check out two toilet flappers. Replaced. Great job!

They were quite professional. They asked for some photos so they could get an idea of the manufacturer of our hardware since it was brass. I was satisfied with the price for the amount of work they had to do. Right price, right job.

I want to start by saying that I rarely write reviews, unless I am strongly compelled for one reason or another. In this case my customer experience turned from overall good to awful, and I felt it important to voice that here. The initial service to repair my toilet was extremely fast (under an hour), and I was satisfied with the work until I later noticed a problem. My only complaint at the time of the first visit was that I was overcharged. I was told originally over the phone that this job would cost under $200 (in fact they said about $150). Instead I was charged $287.48 (including tax), which is about $100 more than I expected. Since I was put on the spot with this charge I decided not to refuse payment, though I did mention I was told less originally. I think charging near $300 for under an hour of work is greedy and extremely overpriced. With that said, this is not the main reason I am writing a negative review. Shortly after Jim and Mark left my home I noticed that my toilet had been reinstalled slightly rotated with respect to its surroundings (the back wall, the vanity, etc.) The toilet simply was rotated slightly, just enough to notice and look off. I noticed this right away, and later showed it to my wife who also saw it immediately. Unfortunately I didn't notice this while Jim and Mark were still here because they were standing in front of the toilet (effectively blocking it from my view). I called in immediately to report the issue, and even was apologetic for asking them to come back for something so small. But the fact was the toilet was not on straight and it did need to be corrected. The receptionist took my message, and later that same day I received a call from the owner (Jim). He was courteous on the phone, apologized for the issue, and said he would come back to fix it as soon as possible (when he was in the area). Later the next day I received a call from Jim saying that he was nearby and could come to fix the issue within 20 minutes. I happily accepted. This is where things went downhill... When Jim and Mark arrived at my home they were clearly very much in a rush (which I understood considering it was a second visit). When Jim looked at the toilet he immediately said he couldn't see the problem (even when standing directly in front of it). I admit the toilet was only slightly rotated (about 1/4 inch), but that was enough for anyone to clearly see it. The situation quickly became argumentative, and Jim then had me on the floor measuring the distance of the bolts from the wall. According to him if the bolts were equal distance from the wall that meant the toilet was on straight. I was quite angry he even had me on the floor doing this. He was already there and could easily fix the issue. There was no reason to have me measure. Anyone who works on a home knows that nothing is square. No wall is square, and nothing is ever truly equal. The bolts being equal distance from the wall had little to do with the problem. The toilet simply had to be positioned parallel/perpendicular with respect to it's surroundings. This is something to do visually. Anyone with experience working on/in a home should know this. Jim had the audacity to rudely say that I was clearly "obsessing" over this, and had been obviously "staring at the toilet for hours." None of this was the case, and I noticed this problem immediately when I had a clear view of the toilet. Even if this was the case, you never tell your customer these things (even if you believe it). I'm a business owner myself, and I could never conceive of calling my customer's obsessive to their face. Please note this was the first time they had ever met me (the first job I hired them for), and I reported the problem within hours after they left. Jim had me on the defensive, and then apologizing to him for calling him out for something so small. In all honesty, I was apologizing to him so he would do the work and not storm out of my home (which it looked like he was going to do). At this point they said "ok, let's do it" in obvious anger, as I then said, "wait, what does the job involve." I was trying to avoid them from doing a lot of work and possibly making the situation worse. I then learned the source of this issue was simply a little bit of extra room where the bolts attach to the toilet. It turns out that the holes in the toilet for the bolts are quite large. I later learned the toilet could be turned about 1/4 inch in either direction just from the positioning of the bolts in the holes. Mark quickly broke the calking from the day earlier, loosened the bolts, turned the toilet slightly into it's correct position, and then re-calked it. This fix took about two minutes! For what was a two-minute fix, Schuerman Plumbing argued with me on site, insulted me in a patronizing manner, called me obsessive, and had me on the floor measuring bolts. The sad thing is that I was very happy with the fact they came back to fix this, and would have left a positive review had they not treated me in this manner. My reason for calling them back was valid, and the toilet was obviously rotated. There was no reason for them to treat me rudely and argue. They were already on-site a second time. Even if they disagreed with me, all they had to do was quickly fix the issue and be polite. I will never do business with this company again for these reasons. I also believe they are overcharging for their services. No one should have to pay near $300 for 50 minutes of work. ~ Michael

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From the call to schedule to speedy service; both were excellent.  Receptionist was very accommodating and Mark was very skilled and professional.

He was a nice guy and he did the work.

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Schuerman Plumbing was highly professional, from the scheduler (Molly) to Mark and Jim who came to do the job.  They worked hard to see if they could save the second faucet, but then had to replace it.  No complains at all.

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