Granite Transformations
About us
Granite Transformations is growing around the world as the top choice for kitchen and bath remodeling. With our stunning quartz, granite, and recycled glass countertops, backsplashes, cabinet refacing, bathroom showers and tub surrounds, sinks and faucets, the possibilities are endless! Our products are engineered, measured, and built to fit right on top of your existing surfaces, or a renewable resource substrate for new construction. That way, the process is quick and easy, without all of the messy demolition of a normal home remodel. Our products are maintenance free, permanently sealed, and backed by a lifetime warranty. Our installers are employed and background checked, and we never sub-contract. We offer a one on one, personal customer service experience that we take pride in. We want to help you dream your next project and make it a reality. Call us today for a complimentary, in home consultation and quote. Call 425 905 2435. Additional DBA - Varner Enterprises LLC.
Business highlights
Services we offer
Countertops, cabinet refacing, fireplaces, floors and more., shower & bath surrounds, table tops, vanities
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 3% | ||
| 0% | ||
| 3% |
"Thank you so much for your review and for sharing the picture of your gorgeous fireplace! Referrals are one of the biggest compliments a business can receive and we are so happy to hear about the positive experience you had."
on the selection and install process. All conditions were met
by the install team: efficient, punctual and courteous.
The project had a Silgranite sink installed which was integrated
easily with the countertops. Workmanship quality and speed
made this remodel a definite positive experience.
This is a two-part project and a two-part response.
I gave the rating as I did because I don't want the company to look like an "Excellent" company because they are very flawed. However, the installers were top notch and kept working at it until the final result was good. If I only was asked to give a rating for the final result I would rate them higher, but for the benefit of future clients I could not do that.
First: The granite countertops were installed in two days and look beautiful! We're very happy with them and highly recommend the product. Installers were great, punctual, skilled and friendly. I would recommend their work. Give this an "A".
Second: Re-facing kitchen cabinets. Here is where the frustration and disappointment came in regarding customer service/quality.
This project was supposed to take 5-6 days. It began in July and was completed on Sept. 28. Here is why: The installer, Colton, arrived right on time and started to work. After removing the old doors and prepping the cabinets he discovered that the materials he was given was short two drawers. We needed 10 and 8 were ordered. The owner of the company, Bob, was the person who came to measure and place the order initially. So, two more drawers had to be ordered and that took 2 weeks. Colton proceeded to install the wood facings on the cabinets. After several were done, we saw that there were 3 visible scratches on a large piece. That had to be re-ordered which delayed things another couple of weeks. Also, I was shocked to find out that Colton planned to put a 'cap' piece on the corners of the cabinets to cover the ends of the wood pieces. I had expected the edges to be mitered so they had a clean finish. Apparently GT always cuts corners like this (no play on words). I think that looks like something you would find on a manufactured/trailer home. Guess I was pretty clear about my feelings (and I'm usually such a nice person!) and Tom our salesman came by to check it out and Colton came up with a solution that worked really well. Love Colton! Warning here: ask questions, assume nothing! Fast forward to installing the drawers....the metal slides that the drawers require were measured wrong....too long! So......another two week wait while new ones were ordered. Of course during this time my kitchen drawer stuff was stored in boxes in the living room/dining room and deck. Finally, everything is done and looks great!
Moral of the story: Granite Transformations should stick with what they do best: granite countertop overlays
They are in over their expertise in re-facing cabinets. The owners NEVER, ever contacted me to apologize for the ordering errors and delays. I'm afraid that Bob doesn't really know what he is doing in measuring/ordering materials. I contacted their office in late August to inquire about delivery of the two still missing drawers and the only response I got was from Bob's wife who asked me "Didn't Tom call you?" Shoving it off on someone else. (Tom is their designer/salesman who was wonderful to work with and I am sure quite embarrassed and frustrated with what occurred) I'm sure she knew who I was by then but never took any responsibility for the delays. So between the shoddy customer care from the owners, the lack of skill in ordering materials, and the lack of quality control in the wood product, I would suggest anyone reading this look elsewhere for cabinet re-facing.
On the positive side, they do hire wonderful people to work for them. I wonder how long they will keep them?
UPDATE: Oct. 28 Have still not received the letter of apology the Provided indicated was on it's way.....Just sayin'......
"Thank you, [member name removed]. Please accept our most sincere apologies for the disappointment and the inconvenience we caused due to the delays in your cabinet project. We are truly sorry. We are grateful for your business, we are grateful for your patience with us, and we are grateful for your feedback. Although it will not "make up" for our mis-steps, we have sent an apology via mail. You should receive it in just a few days. Anytime we get feedback expressing concern, we strive to 1) immediately address the issue, 2) review the process that broke down or did not meet the customer's expectation, 3) improve the process, and 4) retrain our staff and owners on how we could have not only met your expectation but delighted you. We have reviewed the steps in your project, identified several steps that were missed or needed improved. And we have made changes so the excessive delays don't happen again. We are so glad that you are very happy with the final outcome for both your counters and cabinets. We are so glad you love the installers and the designer you worked with, we love them, too! Your feedback will help us to improve. Again, we are sorry -- and thank you."
As good as the product itself happens to be, the customer service of this office is even better. Our project evolved from one in which we'd intended to have the new countertops installed over the old ones to a much larger project in which entirely new cabinets were installed in the kitchen with a new underlayment for the Granite Transformations product. Because the leak under the kitchen floor which forced us to consider the whole kitchen project was far more extensive than anticipated, we had to have all of the old cabinets removed to allow the floor to be repaired. That led to the decision to replace the old cabinets, rather than try to re-install them.
Even though one of the major selling points of Granite Transformations is that the product can be installed over existing countertops, we chose to stick with GT on our entirely new cabinets because of the strength of the product and the lower maintenance demands compared to slab granite. We have learned that we are far from alone in choosing GT for installation on new cabinets.
The change in our plans to remodel the kitchen rather than simply do a cosmetic upgrade demonstrated the superb customer service focus of this office. Even though they had scheduled the original installation and had booked the dates, they demonstrated a degree of flexibility for which we will be forever grateful in amiably working with us on short notice to reschedule to about six weeks later when the new cabinets had been installed and were ready for the lovely granite countertops.
The quality of the work, from the design expertise of the initial consultation, to the extreme precision of the creation of the template for the cutting of the stone, to the meticulous attention to detail in the final installation, was of the highest order. Folks, this ain't your Big Box store approach to a project by any means!
We would recommend this great local company without reservation, both for their product and for their expertise and customer focus.
"Thank you so much, [name removed]! We loved working with you and are so glad that you are happy!"
Afterwards they sent me a cookbook as a thank you gift.
"Thank you, [member name removed]. We sincerely appreciate your business and are grateful for your kind words. We truly enjoyed working with you!"
liked the end result so much that I'm looking over my old tired bathrooms. Maybe next years income tax return.
"Thank you, [member name removed]. We are very, very happy that you love your kitchen transformation. And we are very grateful for you choosing us! We take all feedback extremely seriously. As a result of your review, we have updated our design consultation process to make sure we are clear about how sink removal/replacement etc. is handled. Thank you for helping us improve! We really do appreciate it!"
"Thank you, [member name removed]! We appreciate your business, your kind words, and most of all YOU! We are so glad you are happy with our work! Again, thank you."
and family. We had a rather large project, and everything was installed in a day-and-a-half?with very little disruption and NO demolition. The quality of the product and workmanship is excellent.
Everybody at Granite Transformations was very pleasant and helpful to work with. We visited the showroom in Mukilteo and were sent home with some nice sized samples to consider before we received an estimate. When Tom came out to do the estimate, he answered all of our questions and offered some excellent suggestions. There was no pressure or hard-sell. Once we signed the contract, we were quickly scheduled to have the templates made and for the installation. Our installers were also a pleasure, worked very hard, and completely cleaned up after they were done working. The counters and back-splash are beautiful, with virtually invisible seams. Bob, the owner, made the custom templates, and he was very friendly, as well. We found everybody at Granite Transformations to be honest and professional.
We are very happy with our experience with Granite Transformations, from start to finish, and wouldn?t hesitate to use them again for
future updating projects.
"Thank you, [member name removed]! We at Granite Transformations love our customers and we love what we do. We hope it shows! It makes our day when we receive a review that indicates you are happy with your kitchen. We sincerely appreciate your business, your kind words, and your willingness to take the time to leave a review. Again, thank you!"
We are now talking with him about a much larger project.
"Thank you, (member name removed) ! We are thrilled that you are happy with the project, and we are very excited to work with you and your family when you are ready!"
My only negative comment is that there was a small section of loose tile that we reported the day after the final installation. Appointments to have it assessed and repaired were made three times. Twice there was a miscommunication within the company. We were given a day and time, and no one showed up. By the third time we were calling the company to confirm the day before and the day of the appointment. We are retired, and it was just an minor inconvenience for us to stay home all day waiting for the repair. Had we been still working, and had to leave work or rearrange schedules, I would not have been happy at all. As it was, I was just mildly annoyed. I would recommend that if you choose to use this company, be sure to confirm all appointments in advance, and jot down the name of the person you speak with.
Overall, we are very pleased with the way the kitchen turned out. We have received many compliments. I would use this company again.
"Thank you, (deleted member name). Please accept my most sincere apologies for the inconvenience we caused. We are truly sorry. We are grateful for your business, we are grateful for your patience with us, and we are grateful for your feedback. Although it will not "make up" for our mis-steps, we have sent an apology via mail. You should receive it in just a few days. We have just chosen to advertise with Angies List and we now have the ability to see and address Angie's List Reviews. Anytime we get feedback expressing concern with Angies List, our internal survey process, a phone call (or anywhere), we strive to 1) immediately address the issue, 2) review the process that broke down or did not meet the customer's expectation, 3) improve the process, and 4) retrain our staff. Your feedback will help us to improve. Again, we are sorry -- and thank you."
"Thank you, [member name removed]. We love to make our customers happy! We appreciate your business, we appreciate you, and we are grateful you have taken the time to leave kind words!"
"Thank you,(deleted member name). We are happy that you are happy with the outcome and with the follow up service. We appreciate you and we appreciate your business!"
"Thank you, [member name removed]! We love our customers and we love what we do. We hope it shows!"
"Thank you, [member name removed]! We appreciate your business, your kind words, and getting to meet you! You pointed out one of the great features of the Granite Transformations process is the ability to permanently bond the new countertops to the existing. - the existing counters do not go to landfill (earth-friendly) - the "earth footprint" from the quarry is smaller (earth-friendly) - there is no demolition, (way) less mess, and much, much less disruption to your home (HOME and FAMILY FRIENDLY), - the entire process takes about 48 hours - the installation about one work day! (HOME and FAMILY FRIENDLY) Thank you for highlighting those features - we are proud of them, too! It was truly our pleasure to work with you!"
"Thank you so much, [member name removed]! We truly enjoyed working with you - and felt lucky we got to work with you twice! We are grateful for your business and we appreciate you and your kind words!"
"Thank you, [member name removed]! We are glad that your project went well, and that you are happy with the outcome and the process! We sincerely appreciate your business, your kind words, and your willingness to share your experience. Thank you, again!"
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