Get matched with top heating and air conditioning pros in Hayes, VA

"Terrible! Don’t trust the salesman. He shows you one thing, says we don’t have to put specs in contract because the board he showed you are the specs. Then they company installs a cheaper underlayment. No hood supervision of crews, no safety equipment used, first crew was terrible — left the old tarpaper on! So now we will go to court"

"Zero Stars. Zero out of Ten. Zero out of a Million. Choosing One Hour Heating & Air Conditioning was easily THE BIGGEST MISTAKE my wife and I have made in 15 years of home ownership. If you are considering One Hour Heating & Air Conditioning in Virginia Beach to be your HVAC professionals, BUYER BEWARE. Given the urgent need for HVAC in our climate, and the very technical nature of servicing HVAC, there is a certain intimacy in choosing your provider. The HVAC professionals you choose have your trust. To name only two … 1. You trust them with your comfort. Especially on those ferocious days where the heat index is 105 or more. And 2. You trust them to be technically competent, and honest in the service they provide. We trusted One Hour, and it ended up being a catastrophic mistake for us. They either took advantage of our trust and maliciously schemed to take over $12,000 from us. Or, they are so inept that we spent over $12,000 paying for their technical incompetence and awful craftsmanship on more than two years of service failures. In either case, we suffered perpetual discomfort — while buying into their MANY “service guarantees” — as we threw good money at bad until they broke their commitment to us. Ask your neighbor, or read on these forums, do most people see their HVAC professionals five times a year to maintain ‘comfortable’ living? Almost certainly not. This highlights One Hour’s negligence via their vicious scheming or categorical incompetence. Whether malicious or incompetent their negligence is buoyed by their Bulls*it ‘satisfaction guarantees.’ Take their “U-win” guarantee for example. We called ‘U-win,’ and a ‘U-win’ rep got in touch with Todd Kletz, the OWNER of this entirely negligent organization. Our U-win rep confirmed that Mr. Kletz and One Hour welched on every single ‘guarantee’ his people sold us over the years. Satisfaction? Comfort? Property Protection? None of the above! They took our money AND our service records and will no longer communicate with us. Suffice to say, our experience with One Hour was awful. They damaged our home, and took our money in a pattern of outrageously negligent ‘service.’ That brutal combination of incompetence and dishonesty was harmful to us, and betrayed One Hour’s completely vacant litany of ‘satisfaction’ guarantees. And, as a result … * We do not have ceilings in the first floor of our home as a result of water damage, * Water damage which is a result of One Hour’s negligence. * We suffered a vicious Virginia Beach summer without functioning HVAC, * Our HVAC’s failure to function is a result of One Hour’s negligence. * In all, we had a ~5 year relationship with them, * They cost us more than $12,000, * They damaged our home on two separate occasions, * Our ‘comfort’ and ‘satisfaction’ were NEVER achieved, because * Our ‘comfort’ and ‘satisfaction’ have required more than 25 service visits, AND * (Here is the real kicker) * Two years and one week after we signed a service agreement, * (significant because by contract they are legally obligated to their work for two years) … * They left us without functioning HVAC. * CRUELLY, ON A 105 DEGREE DAY, A ONE HOUR SERVICE TECH WALKED OUT OF OUR HOME LEAVING US WITHOUT FUNCTIONING HVAC * Further, he did so on the orders of some bully in a manager role. This bully continues to refuse to engage in reasonable conversation — AND * We still need work to repair our home AND to fix the mess they made of our HVAC."

"Service was good, they very on time, very friendly, and considerate. Their prices were pretty reasonable."