Get matched with top heating and air conditioning pros in Surry, VA

"We moved into a new house and after some unusually cold temps found the heat wasn’t keeping up. Called Russel’s and scheduled appt in a few days but asked if someone canceled and they could fit us in sooner , we’d appreciate it. They ended up sending somebody out that night. Didn’t take long to figure out the issue. And the technician was very nice and helpful. Even sent quotes very next day for some additional work that we’re considering."

"Technician & Comfort Advisor were both very professional and courteous... Initial Technician (Nathan Reedy) was very knowledgeable in diagnosing the problem... And then suggested system replacement due to cost of repair, age of system, & availability of future parts... Opted for system replacement, over repair... Comfort Advisor (Joseph Kansco) was also knowledgeable, as well... And guided us through the process of selecting a quality/best value system that best fit our needs... While, at a week in, I am well satisfied w/ the product & the quality of work, I did not provide a "5-Star" rating because, both the pricing of the repair & the pricing of the system replacement seem a bit high... Even w/ discounts applied, replacement cost was still on the "high-end"..."

"The work performed by Mike Maintenance was phenomenal. They were professional, highly skilled and very flexible with time scheduling and management. They were very friendly and paid great respect to my townhouse and clean up. Even when problems arised with repair to an attached house fixture, they were able to analyze and solve it satisfactory. They explain everything upfront of what is needed to accomplish the work and what to expect when it's completed. I would highly recommended Mike Maintenance for your repair and installation needs."

"Everything started out great. The person came out and ordered the parts. My husband took the day off of work to wait for the repair person. They never showed up. I went online to use the chat function to find out what to do next. It isn't actually a chat function: it only allows you to do 7 things none of which is figure out when someone is coming. It just kept tellming me my appointment was yesterday and there is no way to speak with a human."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I think his name was Jeff he had to order a part for my gas logs. He kept me informed on status of part ordered and when to expect the part. "

"Arrived on time as stated; cleaned-up afterwards. Appointment for estimate was good & professional. The day of the install, everything went as we expected it to go. The installer cleaned up the area during, and after the install. The shelving units were pretty much what we discussed & paid for. Cost wise I thought the install was pricey, but it did rate in the same range as others, so for the work performed it was normal for the industry. Love the new organized look & can't wait to get everything organized to go back in the closets & make use of them."

"Excellent did a good job he took everything I needed really trusted him"

"I had the pleasure of using this service last August. Last year my AC went out and another company wanted to charge me over $800. to repair it. Being outraged and "hot" I called Advantage. Two very handsome men not only quickly repaired it, but the bill was a little over $100. They were amazing, polite, professional and now that a friend is asking for an AC company to repair her broken AC, I am referring my friend to Advantage. ** Fast forward two years.. my heat goes out during the coldest weekend in years. Xmas weekend, I was without heat. I stayed in my bedroom running two portable heaters. I could not wait for Tuesday. I called Advantage Heating and Cooling. I was told the soonest appointment would be on Thursday, but the young lady promised if any cancellations, she would call. THANK THE G-Ds there was a cancellation. Alex Meyers arrived and did a complete inspection. I held my breath for the worst news. Alex was AMAZING, he fixed it for under $200. AND gave me a VERY honest explanation and advice. I LOVE THIS COMPANY. I would NEVER use anyone else, EVER!!!"