When you are in need of HVAC service for your business or home, you should look no further than Tom’s Mechanical, Inc. For over five decades, Texas businesses and residents have trusted the firm with their installation, repair, and maintenance needs. They are available 24 hours a day and 7 days a week to perform emergency service, if needed. Hop on over to their website for information about current specials and discounts. Call them today at (972) 388-3669 to request your service call.
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Number of Stars | Image of Distribution | Number of Ratings |
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87% | ||
7% | ||
3% | ||
0% | ||
2% |
"Thanks so much for the 5 star review, [Member Name Removed]. We appreciate you taking time to let us know of your satisfaction. At Tom's Mechanical we work ho*** ** all of the items you mentioned. We will post your review in the office so all employees can see how they impact our customers. Thanks for being a loyal customer!"
"We are very sorry that the service Mr. [Member Name Removed] received was not up to our standards. In keeping with our policy of 100% customer satisfaction we have refunded the charges on this invoice. The technician who ran this call is currently on vacation but when he returns the Service Manager will investigate his actions further and take appropriate corrective action. We apologize for the inconvenience and frustration caused by our poor service. Rich Ashton Tom's Mechanical, Inc. President"
"Unfortunately, the customer's complaint is 100% justified, Due to an internal communication error we drastically overestimated the price of the repair. As is our policy whenever a customer does not receive quality service the amount of the invoice has been refunded. A letter of apology from our Service Manager has also been sent. We regret the error which led to this poor review and resolve to do better in the future."
"We have researched this comment and cannot find any record of serving this customer either by name or address. We would love to respond and correct this problem but will need more information."
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