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About us
When you are in need of HVAC service for your business or home, you should look no further than Tom’s Mechanical, Inc. For over five decades, Texas businesses and residents have trusted the firm with their installation, repair, and maintenance needs. They are available 24 hours a day and 7 days a week to perform emergency service, if needed. Hop on over to their website for information about current specials and discounts. Call them today at (972) 388-3669 to request your service call.
Business highlights
Emergency services offered
65 years of experience
Services we offer
Air conditioning and heating service, repairs and installation. Complete home evaluation service also offered to determine efficiency and comfort improvements needed to maximize enjoyment of your home.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8270 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 7% | ||
| 3% | ||
| 0% | ||
| 2% |
Showing 1-25 of 270 reviews
William S.
Aug 2022
Very professional. I am notified when inspections are available and then contact Tom's for a specific time. They are prompt and call ahead on the scheduled day to let you know when they will arrive. The techs wear booties if indoors. and leave a report of the status of your system and recommended work if needed.
Response from Tom's Mechanical, Inc.
"Thanks so much for the 5 star review, [Member Name Removed]. We appreciate you taking time to let us know of your satisfaction. At Tom's Mechanical we work ho*** ** all of the items you mentioned. We will post your review in the office so all employees can see how they impact our customers. Thanks for being a loyal customer!"
David P.
Jan 2022
In Feb 2020 Tom’s installed a new heat pump, air handler, and did some duct work at my house. The air handler was making too much noise and they had come back and re-set it. Temperatures in the house (single story, about 1,900 sf) were not even. Tom’s came out once to correct that, but the problem is still there. There were one or two other minor glitches that were corrected. After one year it was time to change the UV bulb in the UV light I asked them to install in the system. Tom’s wanted $345 minus 10%. To replace the entire UV unit was $345! OR I could buy one of the scrubbers Tom’s was selling for $1,195. Throughout this journey everyone I dealt with at Tom’s was very nice. But the bottom line is that I have not been overwhelmed with the quality of their work. My two year free service contract is now expired and in the future I will not be doing business with Tom’s.
Maria S.
Jul 2021
They were on time, very professional and top quality product. They came to do maintenance twice a year and I am very pleased.
Derick N.
Apr 2021
Went pretty good
Jeffrey E.
Sep 2019
It was terrific, I really liked them. It's just that I couldn't afford the $10,00 price. They were very personable, the guy that came out, he was professional, enthusiastic, not pushy, he was interested in the job it just that I don't have that money but in the end he was still friendly and I think the price was reasonable for the work.
VICTORIA C.
Jun 2019
Very well. Technician prompt, professional. Made suggestions but wasn't pushy. Noticed that some house workers had stood on my outdoor unit (footprints on it!) and had bent the metal. Cost was for 2 units.
Glen R.
Mar 2019
Two techs showed up on time. They were very quick to determine the problem. Replaced bad part, tested out the heater, I paid and they were on their way. NO PROBLEMS
Charles O.
Jan 2019
There were some scheduling hiccups involved on the first day of work (only sent 1 technician to a 2 story house). They were resolved on 2nd day of work. Overall did a very good job with the duct cleaning. Indoor air quality has improved significantly. David was also great when giving us the duct cleaning estimate. He was very thorough and even found a small gas leak which was promptly repaired.
VIRGIE W.
Sep 2018
He always takes great care of me and once even checked out a car for me I was considering buying from a dealership and the mechanic at Tom's found out that the it had been in an accident. The dealership pulled the Carfax which showed it had been in a wreck. That saved me a lot of money. I will highly recommend and use them, again.
William S.
Aug 2018
This is first half of spring/fall checkup offer. Service was prompt and efficient. The checkup was thorough. The tech was very professional and competent. My freon was low and replaced at the current going rate. Will see them again in the fall. Service cost included both checkups and freon installation.
Timothy J K.
Aug 2018
With 102 degree temps outside he showed up on time late the same evening we called for service & right off he thought the coils were dirty. He cleaned them & there was no improvement in performance. He checked for a leak and thinking we used the old type of freon (green can) he said the pressures looked good. I told him it's the new type of freon since he didn't look at the label on the side of the outdoor unit. Once I convinced him the pressures should be higher he quoted us about 3x what I thought the price should be to find a leak & fix it. I paid him for the truck roll and sent him off & went with AireServ, who were showing up the next afternoon.
Response from Tom's Mechanical, Inc.
"We are very sorry that the service Mr. [Member Name Removed] received was not up to our standards. In keeping with our policy of 100% customer satisfaction we have refunded the charges on this invoice. The technician who ran this call is currently on vacation but when he returns the Service Manager will investigate his actions further and take appropriate corrective action. We apologize for the inconvenience and frustration caused by our poor service. Rich Ashton Tom's Mechanical, Inc. President"
Denise R.
Jun 2018
Very pleased with the work and the efforts to minimize the mess. Gave instructions on how to adjust airflow to get even temps in all rooms. The technicians were very polite and professional including a recent maintenance check.
Sharon H.
Apr 2018
We highly recommend this company! Brian Lackey helped us consider all options, and we close the ductless Split Air and Heat, which hangs on the wall and self-regulates temperature control. This new unit is very economical. The old unit required very expensive Freon that it could no longer hold. Brian offered perfect product for us, and the best estimate we received by far, along with an Angie's List special. We also want to commend Vic, who led the installation with great attention to detail. We are very happy with our new quiet air condition/heating unit. and will definitely use this company again.
John S.
Jan 2018
Terrible, overall. Field tech, David, who was punctual, responsive and professional, quoted $165-$180 (part dependent) full price to replace a flame sensor that was dropping voltage. He called it in to the office and the part was not in inventory and needed to be ordered. A follow up service call had to be arranged, awaiting the part. I later received a call from Tom's stating that the flame sensor was a special order and would be $765. $765!! They requested payment in advance of ordering. Online, I could find the same part number for less than $40. I canceled the replacement. They eventually completed the replacement for $162. The explanation that I received from the Service Manager was that the part price had been marked up, and then inadvertently marked up again. Tech receives high marks, service department back office an F.
Response from Tom's Mechanical, Inc.
"Unfortunately, the customer's complaint is 100% justified, Due to an internal communication error we drastically overestimated the price of the repair. As is our policy whenever a customer does not receive quality service the amount of the invoice has been refunded. A letter of apology from our Service Manager has also been sent. We regret the error which led to this poor review and resolve to do better in the future."
ANDREA T.
Jan 2018
Overall went really well. The guys showed up on time to begin the work. However the only reason they arent an A across the board is that there wasnt a permit aftee I explicitly asked for one several times. I asked if the estimate included the price of a permit (it did) and when they called to confirm I asked again about the permit. No fault of the install guys but they had to hang around for about an hour while the sales person pulled a permit for the work. The guys worked diligently and it did take all day. They cleaned up after themselves and were very professional. Also I was very impressed with Justin, after the inspector left we had an issue and Justin showed up less than an hour later to fix the red tag. Would reccomend and will use again.
Sherry W.
Dec 2017
Got there by 1pm. left at 3pm. Everything working great.
RAYMOND B.
Nov 2017
Kyler came to do the contract checkup of the furnace. He seemed very thorough compared to services I'd had from other companies. He showed me the results every step of the way. He recommended replacing the 11-year-old igniter ($261). He checked all the switch settings on the circuit board and, after studying the information on the inside cover, noticed the installer had not enabled an efficiency feature with the fan speed. He signed me up for another year contract ($125) and told me about their system cleaning service. I got an appointment for the Superior Vent, Duct, & System Cleaning ($1,435.50). Truc arrived at 8:20 for the 8:30 appointment. He had me show him the system and where each vent is. He spent the first 3 hours in the hall cleaning the system (blower, cooling coil, air return space under the closet). Then he worked on all the ducts. He spread large tarps and tried hard to catch as much of the dust as possible. I still had to dust and vacuum afterward. Not his fault. Then he cleaned my 20' long clothes dryer duct in my garage. I told him it probably didn't need it. And I was very wrong. A big pile of lint later, he then vacuumed behind the dryer and even the wall. Total visit, 8 hours!
Nicolette N.
Sep 2017
Our A/C went out over teh labor day weekend. We were thankful to find someone to come out on the holiday. David arrived when he said he was, was polite and respectful of our home. He did a quick diagniostic and explained parts were needed. The next day, he did call and gave us an estimate for the piece. I asked for a quote in writting, but sadly never received or heard from David again.
Response from Tom's Mechanical, Inc.
"We have researched this comment and cannot find any record of serving this customer either by name or address. We would love to respond and correct this problem but will need more information."
Melinda & Michelle M.
Sep 2017
unknown
Daniel M.
Sep 2017
..
Zach P.
Aug 2017
Charged for freon. They are wonderful, I've used them many times over the years. Their prices are fair. They are prompt and a great company to work with.
CHRISTOPHER V.
Aug 2017
Outstanding - they did a great job and the techs were really professional,installed a new A/C system
Drew W.
Aug 2017
Technician David was prompt, professional, honest and reliable. Highly recommended! Pray you draw David.
JONETTE W.
Jul 2017
I reviewed this vendor on the telephone when I was called by Angie's List. After obtaining 3 estimates for 2 new air conditioner/heating units. I chose to go with Tom's Mechanical, Inc. in Arlington TX. The new units are manufactured by Trane. I was very satisfied with initial contact with the representative of Residential System Sales and with the whole replacement installation. Both units were installed in one day, ac and heating. I will be using Tom's Mechanical for guarantees and routine maintenance henceforth.
Trela W.
Jul 2017
They were very responsive. It was summer and they definitely came when they said they would, thank goodness! It's been working perfectly.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Tom's Mechanical, Inc. is currently rated 4.8 overall out of 5.
Tom's Mechanical, Inc. accepts the following forms of payment: CreditCard
Yes, Tom's Mechanical, Inc. offers free project estimates.
No, Tom's Mechanical, Inc. does not offer eco-friendly accreditations.
No, Tom's Mechanical, Inc. does not offer a senior discount.
Yes, Tom's Mechanical, Inc. offers emergency services.
No, Tom's Mechanical, Inc. does not offer warranties.
Contact Information
3428 W PIONEER PKWY, Arlington, TX 76013
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