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Robert B. Payne, Inc. logo

Robert B. Payne, Inc.

4.8(
142
)
Heating and Air Conditioning Service, Water Heater Service, Heating Oil Service,

About us

Residents of Fredericksburg have trusted the Robert B. Payne team since 1930. We specialize in providing commercial and residential customers with reliable HVAC services. Our customers know they can depend on us to repair and maintain these essential systems. The next time your residential HVAC system needs taken care of, give us a call. We have a reputation for excellence that you can depend on. Family owned. Cost is determined by the job. Financing available. Additional phone numbers - (540) 659-0362, (540) 775-5498, (540) 775-7698 and (540) 322-5212. Additional address - PO Box 480, Fredericksburg, VA 22404. Additional email - [email protected]. Additional contact name - Bob Thompson. Additional area served- Portions of Fauquier & Prince William's Counties

Business highlights

Veteran owned and operated
Family owned & operated
Emergency services offered
95 years of experience

Services we offer

Geothermal heating and cooling,Heat Pumps, Air Conditioners, Warm Air Furnace, Boilers, Water Heaters, Ductless Mini Splits, Geothermal Water Furnaces, Radiant Floor Heat, Thermostats, Fuel Oil Distribution, System Service & Replacement, Relocating Equipment.

Services we don't offer

Swimming Pools. Landscaping.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Reviews
4.8142 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
6%
3
2%
2
0%
1
2%
Write a review

Filter reviews by service

Showing 1-25 of 142 reviews
Jim S.
Dec 2023
5.0
Yes, I recommend this pro
$22,900
All services performed professionally and to our satisfaction. The Robert B. Payne Service Technician, Rafael Minero, was very good at explaining what was done to the system, and also about how to keep the oil tank topped off to avoid growth that could ruin our oil. Great job!
Will A.
Nov 2023
5.0
Yes, I recommend this pro
$10,900
They did a thorough job, & gave me various options to choose going forward. We plan on getting a new system bc ours is 34 years old.
Response from

"Thanks Mr [Member Name Removed] we will be glad to provide an estimate for your new system Now thru Dec 31 2023 we have a special promotion offering 0% interest for 60 months on select systems in addition you can recieve up to 2000.00 tax credit! Call us soon to set an appointment today 540-373-5876 We are open 8A-5P M-F"

Joe B.
Aug 2022
5.0
Yes, I recommend this pro
The gentlemen were on time and very professional. Maintenance was completed in timely manner.
James R.
Sep 2021
5.0
Yes, I recommend this pro
$25,000
Amazing job -- very strong work product and very responsive and helpful. Would definitely use Robert again!
Mike G.
Feb 2021
5.0
Yes, I recommend this pro
They are excellent, professional, personable, and they take time to explain things to you. I would highly recommend them.
Jennifer V.
Aug 2020
5.0
Yes, I recommend this pro
$16,000
They were punctual, knowledgeable, and very efficient.
Response from

"Thanks for the review of our performance [Member Name Removed]. We appreciate the opportunity to help you stay comfortable!"

Tj M.
Jul 2020
5.0
Yes, I recommend this pro
$680,000
Perfect. The men were very courteous, respectful, knowledgeable of the work that needed to be performed.
Response from

"Thanks so much for the review and positive comments and your business which is greatly appreciated during this uncertain time"

Patrice M.
Jun 2020
5.0
Yes, I recommend this pro
$30,000
Kevin was punctual and wore a mask and shoe protectors. He was amazingly thorough with his diagnosis. He was extremely professional and personable. He fixed the issue and I would definitely request him in the future. We were so impressed that my husband had him do a repair at his job!
Response from

"thanks for your patronage and review Kevin is awesome!"

Terry E.
Apr 2020
5.0
Yes, I recommend this pro
Superb service as usual. Could not ask for better.
Response from

"thanks for your continued business"

Elizabeth D.
Mar 2020
5.0
Yes, I recommend this pro
Quickly, but it was thorough
Response from

"Thanks for your review on us. We appreciate the business"

David E.
Dec 2019
5.0
Yes, I recommend this pro
It went very well as usual. Robert Payne technicians are first-rate!
Response from

"Thanks for the review and your business! Glad to hear we met your expectations! We are committed to your satisfaction!"

B S.
Oct 2019
5.0
Yes, I recommend this pro
They were very thorough, professional, courteous and explained what was checked and the final results.
Ron
Jun 2019
5.0
Yes, I recommend this pro
$500,000
Very pleased with the unit recommended by RB Payne for our house, and with its installation. Excellent follow-up by RBP several months after installation to be certain that the unit was functioning properly, and took care of small fluid leak that I hadn't noticed. Has been functioning beautifully for two years, and wife and I are very pleased. Well-trained and knowledgeable sales staff and installation/repair technicians. Company rates #1 in my book in the Fredericksburg, Va. area.
Michael J.
Mar 2019
5.0
Yes, I recommend this pro
$90,000
Work accomplished was great. Service technicians very professional and friendly. My few times dealing with Robert B. Payne have always been a pleasant experience.
Adam E.
Jan 2019
5.0
Yes, I recommend this pro
$1,600,000
Install went well. Installation crew were punctual, professional, and neat. Took 3 days to install, set up, and test new system, as well as to remove old system. All electrical and structural work was included in install job. Received a thorough explanation for operating procedures and maintenance. 2 months in and system has worked well so far. Super quiet, very efficient for a heat pump, even down to low teens, and monthly electric bills (daily wattage) are about half for this time last year.
Walter W.
Oct 2018
5.0
Yes, I recommend this pro
$17,000
Fantastic company
Mary N.
Jun 2018
5.0
Yes, I recommend this pro
$26,800
We were very pleased with the professional and personable nature of the technician who was a very good personality blend for us with his help to assure us that we would have a quality fix with quality parts at a fair price. It meant a lot for this communication and exchange between customer/technician. We remain a Robert B. Payne satisfied customer.
Response from

"Many thanks for your business and allowing the opportunity to serve you and yours. We sincerly appreciate you taking the time to review us and telling us how we measured up"

Mike M.
Jun 2018
5.0
Yes, I recommend this pro
Robert B. Payne installed three Mitsubishi ductless AC units on our second floor. We were presented multiple options to try and balance our heating and cooling issues between the first and second floor. We found that the cost savings, as well as the ability to precisely control each bedroom’s temperature made the ductless units the best option for us. John provided the estimate, while Trent and James performed the installation. We would definitely recommend this team for future HVAC needs.
Response from

"Thank you for taking the time to review our preformance and let us know how we measured up! Thanks so much for your business! If you know of someone who could benefit from the service we provide we would appreciate a referral from you. Wish you many years of worry free comfort"

Terry E.
May 2018
5.0
Yes, I recommend this pro
Excellent service as usual. The technician was very personable, thorough and efficient. One could not ask for better service.
Response from

"Many thanks for the comments and for your confidence in us!"

Jim M.
Apr 2018
5.0
Yes, I recommend this pro
$18,500
Great job.
Response from

"Thanks for your review, business and A rating. We're happy to help."

Edward H.
Mar 2018
5.0
Yes, I recommend this pro
Great! We got a call to see if technician could arrive early, and we were happy with the courtesy call. David was very courteous and professional.
Donald B.
Mar 2018
5.0
Yes, I recommend this pro
The technician arrived on time and handled the service in a highly professional manner. The gas pressures were taken, electrical systems checked, drainage pipes cleaned and electronic air filter was thoroughly cleaned. The technician performed this work in a timely manner and left the work space clean when finished.
Response from

"Thanks so much for your positive comments and review. Let us know if there is anything we can do better."

Eileen T.
Mar 2018
5.0
Yes, I recommend this pro
$885,000
Everything was done to specification. Robbie Jones came out and was very professional and gave us very good information and addressed our needs. We are very satisfied and hope all works well in the future.
Response from

"WE are happy to help. Thanks for the kind words and positive review."

Ted P.
Feb 2018
5.0
Yes, I recommend this pro
Couldn't have gone any better. New control board was ordered, came in in just a few days, and the technician (Mathew) came out and completed the work in less than half an hour, which included testing and inspecting the unit. This is how all business should strive to perform. Those that do business like this will be around a long time. Thanks Mathew.
Response from

"thanks for the positive coments and your confidence in our company."

Raj P.
Feb 2018
5.0
Yes, I recommend this pro
$10,900
Prompt arrival, couldn't find problem but explained everything as he was doing work.
Response from

"Thanks for the positive review and comments. We appreciate your patronage!"

...
Showing 1-25 of 142

Licensing

Insured
Licensed*

Trade License Number

VA CLASS A 2710003043

Trade License Locale

VA

Trade License Authority

Virginia Department of Professional and Occupational Regulation

Trade License Expiration

03/31/2023

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Robert B. Payne, Inc. is currently rated 4.8 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Robert B. Payne, Inc. accepts the following forms of payment: Financing Available, Check, CreditCard
Yes, Robert B. Payne, Inc. offers free project estimates.
No, Robert B. Payne, Inc. does not offer eco-friendly accreditations.
No, Robert B. Payne, Inc. does not offer a senior discount.
Yes, Robert B. Payne, Inc. offers emergency services.
Yes, Robert B. Payne, Inc. offers warranties.
Robert B. Payne, Inc. offers the following services: Geothermal heating and cooling,Heat Pumps, Air Conditioners, Warm Air Furnace, Boilers, Water Heaters, Ductless Mini Splits, Geothermal Water Furnaces, Radiant Floor Heat, Thermostats, Fuel Oil Distribution, System Service & Replacement, Relocating Equipment.
Swimming Pools. Landscaping.

Contact Information

1209 Lafayette Blvd, Fredericksburg, VA 22401

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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