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SOUTHLAND APPLIANCE CORP
Founded 1955 • With Angi since May 2006
Business Details
Phone Number
Address
3905 INDIAN RIVER RD
Chesapeake, VA 23325
Description
FAMILY OWNED & OPERATED. sales questions EMAIL: tsutorka@SOUTHLANDAPPLIANCE.COM. service questions lee@southlandappliance.com
Verified Reviews
A few reviews for this pro...
stuart S.
10/26/2019
Exceptional, though this is always been the case with this company. Friendly, informed, attentive staff and outstanding installers. Everyone involved was polite, professional and courteous. Due to fortunate timing and the appliance we wanted, since it was already in their warehouse, they were able to deliver and install on the same day we first called them.
Description of Work
Purchased new refrigerator and had it delivered and installed
Category
appliance sales
Charles S.
11/29/2016
Diana M.
08/19/2015
I paid for a refrigerator on Friday and was told I would have delivery on Tuesday or Wednesday. I did not hear from Southland on Tuesday so I called on Wed. morning. I was told I would have delivery that day. I called the number given to me to reach the driver but was only able to leave a message. By the afternoon I had not heard from anyone and called and left another message with the driver. I then attempted to call the store. The phone rang for two minutes and no one ever answered. I sent an email asking that someone please call me. Within an hour I received a phone call stating that the refrigerator that I bought and paid for was out of stock and would be for at least 3 weeks. I waited 6 days from day of purchase until the day of supposed delivery and no one contacted me!
Description of Work
I bought a refrigerator and 5 days later, on the day it was supposed to be delivered, I was told that it was out of stock and would not be available for at least 3 weeks.
Category
appliance repair
Mina S.
01/22/2015
They were wonderful. They were very helpful in the storeroom. They didn't try to sell us the higher priced appliances and they gave us pros and cons of each type of appliance. They made everything so easy and they were very warm and outstanding. The quality of the appliances is great.
Description of Work
We bought all new kitchen appliances from them.
Category
appliance sales
Ray L.
07/07/2014
ROB M.
04/06/2014
We haven't been impressed with the quality of the GE dishwasher we purchased - the entire bottom tray falls out (no stops) if you pull it out rapidly when loading dishes. That quality of the dishwasher is not really Southland's fault, but I felt we could have been better advised. Our real problem was with the installation. The installer hooked up the dishwasher and then announced that we had an "existing" leak in the connection pipe under the sink that we would "have to get taken care of" and left after parking a small bucket under the pipe. (There was NO leaking before the installation.) After he left and we checked the pipes, we discovered that the joint of the metal pipe was completely eaten away and had we run the dishwasher we risked a terrible, flooding leak. No mention of this to us. In addition, the dishwasher wasn't aligned properly when installed in the opening and continues to require that we pull the door slightly to one side to close. Over the years, Southland has held a good reputation (our mother loves them and gets great service) - our experience definitely does not meet that.
Description of Work
Last fall, Southland delivered and installed a new dishwasher that we purchased from them and removed our old dishwasher.
Category
appliance repair
Bonnie H.
03/17/2014
Lee and his assistant arrived and were extremely courteous - as always. Removed microwave from built-in enclosure, fixed the problem and re-installed it back in the cabinet. Additional info: SOUTHLAND IS TOP NOTCH. They have great sales and service.. We have bought all of our appliances there since the 1970's and wouldn't consider buying anywhere else. We recently recommended them to our daughter who is replacing her kitchen appliances. She bought a refrigerator and ovens from them and was 100% happy with the sales and installation. She said she definitely would buy the rest of her appliances from them also.
Description of Work
Repaired microwave
Category
appliance repair
Jim M.
12/31/2013
Warren was informative and made the purchase a pleasure. Washer and dryer were delivered and installed as agreed. Basic instructions on operating the appliances were easy to understand and helpful. The technicians were quick and courteous. We will be going to Southland for our future needs.
Description of Work
Delivered our new washer and dryer
Category
appliance sales
Patricia G.
12/06/2013
Through the years we have purchased a number of appliances from Southland and have always been pleased. One of our recent purchases was a dishwasher; unfortunately it didn't work properly. Their chief repairman tried to replace a defective part but when that did not work, he contacted the sales department and obtained a new dishwasher for us. It works perfectly and we are very pleased. Of course we will continue to make purchases from Southland and highly recommend it.
Description of Work
Replaced a new dishwasher when it didn't work properly.
Category
appliance repair, appliance sales
Dale M.
12/03/2013
I'm only reviewing service here, but have also had good experiences with sales. I'm impressed with every aspect of their repair service but their scheduling. They only want to commit to a day when you make the appointment, calling you that morning to give you a time window. In the 1950s, when a housewife could be home all day, that was a good system. Today, when most adults are working, that isn't adequate. When you do get the person on the phone to give you a time window several days in advance, the tech doesn't always get that message. But I trust them to do good work when they get here, which counts for quite a lot.
Description of Work
Repair refrigerator
Category
appliance repair
ROSEMARY T.
10/02/2013
We discussed that fact and he gave me a voucher for $15.00 towards a new refriergator purchase @ Soutland.
Description of Work
He checked the freezer compartment in my refriergator & noted a tiny ice bubble. He said it was a leak & the cost to fix it should be applied towards a new one.
Category
appliance repair
Philip P.
07/15/2013
Problem was mis-diagnosed. This stainless steel side by side should have been diagnosed properly and repaired. It was like new. Southern Appliance did give me a $360 credit towards the purchase of a new unit. I used to work in an appliance repair company and we would have repaired rather than replace.
Description of Work
Side by side refer/freezer was running too warm. Tech replaced digital control. Problem persisted. On third visit tech. stated he saw a large block of ice on coils and best solution was to buy a new unit.
Category
appliance repair
Denise S.
06/04/2013
I was very pleased with the service from Southland Appliance. We have a DCS gas cooktop, not one that is prevalent in Va. Beach. We had already fired one appliance repair company who had not only failed to repair the electronic spark problem, but broke the valve assembly on one of the burners. Paul came out and fixed the electronic spark problem determined what part needed to be ordered from DCS to fix the broken valve. About a week later after receiving the part, Southland called to let me know the part was in and set up an appointment for Paul to come back to the house to replace the valve. Paul was on time for both visits, quickly did the diagnosis and repair and was very courteous and friendly. The price was very reasonable too. He really knows what he is doing. Overall an excellent experience. We will definitely use Southland again.
Description of Work
Diagnosed and repaired the electronic spark problem on our gas stove and replaced a broken valve.
Category
appliance repair
Denise B.
02/11/2013
Technician arrived on time. Determined that the dishwasher problem involved dirty filter and he obtained a product to clean it out. The dryer problem required replacement of rollers and a belt. The dryer problem was caused by a plumbing clog, not the appliance and the technician advised me to obtain a plumber. He voided the ticket for the dryer and charged only for the repairs made. Have not used this company before but will again.
Description of Work
Several appliances needed work
Category
appliance repair
Rudolph D.
01/10/2013
We called for service on December 31. A serviceman came early in the morning of January 2. He did not have the part and did not know if it was in stock. Southland did not order the part until the next day. We were told that it would take two days to get the part if it were not in stock. On Tuesday, January 8, we learned that the part was in; however, the repair would not be made until Thursday So we went ten days without a dryer. We understand that Southland could do nothing until they had the part but they could have ordered it the same day our dryer problem was diagnosed. We feel that they should not have made us wait for two days once they had the part in stock. The repairman put old parts inside the dryer. We would have preferred not to have dirty old parts in the dryer.
Description of Work
Frozen belt pulley and four drum rollers were replaced together with the belt.
Category
appliance repair
Angela L.
12/17/2012
Lee H.
11/14/2012
They were very responsive and helpful and worked with me on the pricing. They actually did three jobs for me at two different houses. They were cooperative and good to work with! They got the part ordered that I needed and they were very good on their pricing even though it was two different trips!
Description of Work
They fixed a trash compactor and a freezer ice maker dispenser.
Category
appliance repair
Stephen L.
07/26/2012
Went to Southland on Monday around noon to buy a refrigerator/freezer for our rental home. Nice that the sales person is the owner of Southland. We have purchased other items here and would not even think for one minute about buying an appliance from anyone else. Within two hours the new refrigerator was in the home, the old one removed and, because they gave us permission to go into the house, the tenants didn't have to be inconvenienced. Not only that, the experience of selecting the appliance was excellent...we were advised about what other people who rent out homes have purchased. There was not even a hint of trying to sell us more than what was appropriate for a rental home. We wanted it to be nice and also durable. We weren't advised to get an icemaker because they can be something else to need repairs, but we bought one anyway because we know our tenants would like it. These folks set the example of superior customer service. Their prices are competitive or better and the service is extraordinarily excellent.
Description of Work
Refrigerator and Freezer in rental home died.
Category
appliance sales
Stephen L.
07/26/2012
Luckily, we had clear caulk between the countertop and the oven top or this story would be even longer. I called Lee, who practically knows when we need him before we know it, to tell him what happened and that I thought we needed him to move the oven out from its place so I could clean up the mess. I told him it was not urgent. He said "That needs to be attended to" and, sure enough, he and his partner, Alex, were here fewer than two hours later. Luckily they did not have to pull the oven out and break the caulk, but...here's the amazing part...Lee actually cleaned up the eggs. Now, I certainly didn't invite him over to do my housework, and I was so surprised and am so grateful. This is just one of the many positive experiences I have had with Southland.
Description of Work
I have a large Thermidor oven, purchased from Southland. Well, this week, I spilled two dozen beaten eggs on the countertop and, of course, those slimy little buggers just slithered right down underneath the oven. Most people would not be beating 2 dozen eggs, but this is a bed and breakfast.
Category
appliance repair, appliance sales
stuart S.
07/07/2012
Salesman was helpful, knowledgeable, but never pushy. (When was the last time you bought an appliance and they did NOT try to sell you an "extended warranty"?)All the costs (delivery, etc,) were known from the beginning with no surprises. We were called about the delivery as they'd said they would. Delivery came in the time frame they said. There was a problem with the dishwasher which the installers tried their best to correct but could not. Didn't want anything signed until it was right. Next business day, as promised, their technicians called and came promptly to fix the issue (which was simple, but a unique issue with the brand we'd purchased)
Description of Work
Purchased new dishwasher.
Category
appliance sales
Greg S.
02/19/2012
The Southland technician came to my house the next day after my online submission to fix my dishwasher. Southland had my dishwasher in before but did not find anything wrong. The Southland technician as a result waived the service charge and charged a reasonable price for the replacement part that I needed (before I could ask the discount was already offered). I highly recommend Southland based on my experience.
Description of Work
Dishwasher water line regulator was not operating correctly.
Category
appliance repair
gordon S.
02/08/2012
We have been doing business with them since 1981. They offer good service, competitive pricing, and they are good people to work with.
Description of Work
We purchased appliances from them for a complete remodel of our kitchen.They have been out to service the trash compactor since.
Category
appliance repair, appliance sales
Diana P.
02/07/2012
Stephen L.
01/12/2012
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Angi Certified
2022 Super Service Award
Offers Coupon
Licensing
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, Discover, Check
Senior Discount
No
Warranties
No
Services Offered
APPLIANCE SALES, PARTS, & SERVICES.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about SOUTHLAND APPLIANCE CORP
How is SOUTHLAND APPLIANCE CORP overall rated?
SOUTHLAND APPLIANCE CORP is currently rated 4.7 overall out of 5.
What days are SOUTHLAND APPLIANCE CORP open?
SOUTHLAND APPLIANCE CORP is open:
Sunday: Closed
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
What payment options does SOUTHLAND APPLIANCE CORP provide
SOUTHLAND APPLIANCE CORP accepts the following forms of payment: Visa, MasterCard, Discover, Check
Does SOUTHLAND APPLIANCE CORP offer free estimates?
No, SOUTHLAND APPLIANCE CORP does not offer free project estimates.
Does SOUTHLAND APPLIANCE CORP offer eco-friendly accreditations?
No, SOUTHLAND APPLIANCE CORP does not offer eco-friendly accreditations.
Does SOUTHLAND APPLIANCE CORP offer a senior discount?
No, SOUTHLAND APPLIANCE CORP does not offer a senior discount.
Are warranties offered by SOUTHLAND APPLIANCE CORP?
No, SOUTHLAND APPLIANCE CORP does not offer warranties.
What services does SOUTHLAND APPLIANCE CORP offer?
SOUTHLAND APPLIANCE CORP offers the following services: APPLIANCE SALES, PARTS, & SERVICES.