Get matched with top heating oil pros in Buena Vista, VA

"If I could just rate some of the service technicians I would rate them higher and would recommend that they find a new ethical company to work for! We purchased our unit seven years ago. We had gotten a quote several months prior to purchasing our unit and when we purchased there was a sale that was $500 cheaper then the quote. They had us sign the quote sheet acknowledging installation which had ten year parts and one year labor warranty which we did not pay attention to since it was an old quote. However, the invoice we received had the correct amount that I paid and listed 10 year parts and labor warranty which now they don't want to honor. An attorney I consulted said the invoice would stand up in small claims court which I am now considering. It's just ashamed people don't have ethical business practices. I would encourage anyone looking for a new unit or service for existing systems to look elsewhere!!!!!"

"It was completed in less than a day. Site was left clean and in order, the technicians were prompt, excellent communicators, and efficient. Good communications by the office staff as well. It was a pleasure to work with these people!"

"Woolridge was quick to reach out and sent a technician out within an hour. Chris was quick to diagnose the problem and address the issue."

"Daniel And Chris Knowledgeable, friendly and efficient. They made sure that both systems were working well. Updated us on things that needed to be done In the future. I would have them returned to my house."

"First, according to Rockbridge, one of their drivers erroneously delivered a full tank (400 gallons of fuel) to our home without our knowledge or our request. We never received a ticket, or any other proof of delivery. Still, they insisted we were responsible for the charges, and they even summoned us to court for non payment. We refused to pay, and they begrudgingly dropped the summons. After the non delivery issue was settled, we agreed to start with a clean slate. We decided to keep Rockbridge as our supplier, giving them the benefit of the doubt. Fast forward to November 2017-January 2018, We called to pay our $348.00 propane bill by phone and order a delivery. We were informed payments were not taken by phone, so we would need to pay COD. No problem. The truck was on the way at 10:30 in the morning. Hours pass. No truck. Finally, we call at 4:30 p.m., and discover that the truck is not coming after all, and we have to pay at the office in Lexington, over 30 minutes away. By this point, over 3 employees have asked for our call back number regarding the delivery. No one bothered to call back, as usual. This business makes the rules as it goes, and the customers are left to suffer. Communication is like ping pong with this place. You will speak with everyone, and no one will know what’s going on. And still, we are terribly aware that we are being punished for a mistake that this business made, even as we agreed to continue the relationship in good faith. And worse, they treat it like a game when temperatures are dangerously cold. Phone calls go unreturned, deliveries are not made- I have not experienced any business so disorganized and childish in my time as a consumer. Worst of all, their practices are dangerous to the people they have a responsibility to serve. Needless to say, avoid this business at all costs. There are plenty of reputable fuel providers in the area."