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"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"Thomas Custom Builders: Meticulous, Punctual, and Truly Transformative! We wholeheartedly and enthusiastically recommend Thomas Custom Builders (TCB). We had a vision for transforming our 40-year-old home, and TCB didn't just execute it—they transformed it into an amazing, dream-like space that we never want to leave. We will scream their praises from the rooftops! The entire process, from start to finish, was meticulous. Our initial discussions with Troy were detailed and thoughtful. As the project progressed, principals Dave and Rick were incredibly thorough, setting our minds at ease with any concerns or reservations we may have had about the construction process. TCB’s commitment to professionalism and transparency was outstanding. We had online access to the daily schedule, and our primary contacts, Project Manager Brian Smith and Site Manager Dan, were absolute professionals. They were patient, understanding, and very accommodating to our questions and needs throughout the build. What impressed us most was their integrity and commitment to their word. They were "straight shooters," never overpromising and approaching their work with the utmost professionalism and care. They said the project would take three months, and it was completed on schedule in three months. The only thing late was our duty to write this glowing review. If you are looking for a builder committed to quality, punctuality, and transparency, look no further than Thomas Custom Builders. They are the definition of professionalism."

"Steve was great to work with - knowledgeable, flexible with scheduling, and always available to answer questions. His crew was courteous and efficient. We are very happy with the results. Highly recommend!"

"Mark and his crew were terrific. Professional all the way. Pleasure working with them. Will use them again."

"JES was very professional and easy to work with from the beginning to the end of our basement project. Eric was very knowledgeable, and exceedingly helpful in answering our questions and making us feel comfortable with the choices we made. The crew that did the work were quick, clean, and extremely efficient. We were very happy with everything they did!"

"After having a horrible experience with Andre and filing a complaint with the GM for the area, results still remain to be seen. So professionalism is non-existent and follow-thru still hasn't happened. The word of the GM, contractor supv as well as the actual contractors/engineers are garbage. Character by way of integrity and keeping their word is definitely not available with this company. Don't believe anything they say."

"Very, very disappointing experience; Lux replaced the foundation of my 1850 log cabin. The design was bad, the communication was bad, the execution was bad. Throughout the entire process, they were making mistakes. I now need to pay another company to fix the mess they left behind. I would strongly suggest not using this company!"

"French drain was installed with drain boxes, berm installed near property line, sump pump installed into new drain, top soil added in disturbed areas, grass seed/straw over same. Company told me they'd be back to be sure grass was growing plus I needed more top soil and a cap is missing from sump pump line, but had no repeat visit -- this is my only complaint. The drain held up during/after recent big storm. Berm is deteriorating due to storm and more grass seed was needed before storm. Otherwise, I am very pleased. Company owner and workers were very pleasant. He explained process as work progressed. They're a little expensive, but it was a job well done."

"I highly recommend NV Waterproofing & Foundation Repair! The work crew, Alfredo, David, and Javier were excellent! Alfredo Hernandez, the Foreman, kept me updated every step of the process, thoroughly answered every question I had, and addressed all concerns with expert problem solving and skill. These three men were in my home for a couple weeks doing extensive foundation and waterproofing work. They were always professional, courteous, and kept the work space clean. I was able to leave home for appointments with full confidence and trust in this crew. The sales manger, Brendan Feehan, was incredibly knowledgeable as well, and was able to solve every problem with my complex foundation and waterproofing issues. He was accessible to answer any questions I had throughout the process, and available to stop by as needed. Brendan is professional, helpful, and an expert in this profession. He's not just selling products. He understands the complexities of old and new construction"

"They were great."