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"as advertised"

"Residential Heat Pump failure. Previously serviced by another company, Told would need to replace system. Called Phil for estimate, explained chronological history of failure. He listened, looked, checked and tested and identified the point of failure, Replaced that part from his truck and the system is running again as it should. Phil explained clearly as he worked, very informative, professional and personable. I highly recommend Philco Mechanical Services and will call on them for my seasonal inspection and service."

"They installed a Viqua B4 system in 2016 and the technician was very nice and respectful but forgot to run chlorine through the appliances' water lines so I still had coliform bacteria in my system. So they came back out again to do that (and once again sent a very nice technician) but now I learned from the manufacturer (after having a positive test for coliform bacteria) they should've run chlorine through the outside faucet attached to the house as well which could be contaminating the inside water. Also the manufacturer said it should've sat for 4 hours w/the chlorine but they only had it in there for 30 minutes. Also they sold me a 2012 model although it was 2016 which did not include an automated display of bulb life left and alarm to let me know when to change the bulb. Snider said (through the very polite receptionist since he would not call me back to answer my technical questions) if the light is on then the system is working. So according to Mr. Snider I should not have bacteria but I do. Last year I called to have another company replace the bulb because Snider charges triple the price of other plumbers. The bulb has a retail price of $100 but Snider charges $300 plus a $65 dispatch fee because I am 20 minutes away. All you have to do to replace the bulb is lift it out of the sleeve and put in a new one which is not worth $265 for 5 minutes of work (you can see a video on youtube how it is done). Even the manufacturer said that price was ridiculous. Also when I cleaned the inside of the kitchen faucet before taking the water sample recently I noticed a pink film on my cotton swab which could be a biofilm. When you have a biofilm it protects the bacteria from being killed by the chlorine, and in this case a UV light will not help. They did not check for any biofilm when they came out to install the filter. If the biofilm is the problem then I may have wasted my money on a UV light that is not really necessary and not addressing the problem. The house may have sat for a while before I purchased it since it was a rental and this is kind of environment that would cause a biofilm to form."

"technicans showed up right away and on time. Justin the apprecitice did a great job of being there and helping the process. The senior man inspected the celing and determined a leak on the roof. I'm just glad it wasn't the fire sprinkling system. All in all, a great job. thanks again. Angies List members, hire these guys! Dave Miller"

"I got six estimates for replacement of my 12-year-old water heater. I went with Advanced Water Systems of Coastal NC-VA. I’m extremely happy with the purchase and installation of my new water heater. Advanced Water Systems of Coastal NC-VA impressed me at every step of the process. They provided a fair estimate, professional communication and installation, answered all my questions during the process, and cleaned up after they were done. The installation team installed a new gas shut off valve and an expansion tank, in addition to the water heater, and didn’t add on extra charges like some companies. They also insulated the pipes. I’m thankful that everything is now up to code. The plumber explained the purpose of the expansion tank, other companies didn’t even mention one. Both of the people doing the install were highly knowledgeable and efficient. I highly recommend Advanced Water Systems of Coastal NC-VA."

"Needed sewage pump replaced and line opened up. Called several others (Barr, A+,Fremyer, Comstock, Tri County) . None knew or cared what to do. I was told various things, call someone else or just ghosted. Powells took the bull by the horns. They tracked down the manufacturer of my old school system here in The Woods and with some detective work diagnosed and replaced pump without digging it all up. Two prior companies had said it needed to be dug up. If you have a REAL problem, call a REAL plumber!"

"The process was quick and easy. I just provided a water sample. It was determined that I had high levels of chlorine in our drinking water. I was able to solve my water problems with only one filter. Why did I wait years to have this done? Now I can be confident that our water is safe. Highly recommended."