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"Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here’s where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn’t think it needed power washed. Ten years of dirt and they didn’t think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn’t wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says “Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory.” Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It’s not an easy product to strip off hence the reason it last much longer and that’s why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You’ve signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don’t like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns."

"We had a concrete sidewalk and a 12 X 11 pad poured. The team did a fantastic job and it looks great."

"Excellent attitude and quality of work."

"New home, so I hired them to inspect my chimney and tell me if it is safe to use. Pricey, but worth the piece of mind for me. I do not remember how much it cost."

"Initial install went well during home construction. Roland was available during the construction phase and helped detect a roofing problem. Since moving in and using the stove, I found issues with ventilation of the stove and smoke in the house. Roland told me my house is air tight and therefore there is insufficient oxygen in the house to sustain a fire in the wood stove. Completely unreasonable explanation for lack of ventilation in a wood burning stove and wanted to argue about it. Diagnosis was over the phone and no offer made to see the problem I am experiencing. Not saying this is his fault but there is definitely something wrong. There may have been some unknown damage done during construction but his response is very unsettling when dealing with the potential fire damage in a home."

"Perfect .. got the heat we needed in record time. Professional, knowledgeable, reasonable."

"Awesome. They offer very competitive pricing. Our master bath was quite large two 6’ vanities and four ledges surrounding the tub. They were on time and they were very clean. Everyone one from the office staff to the installers were very professional. I would definitely recommend this company to others. They actually deserve 10 stars!!!"

"In 2022, I discovered my water heater was leaking. Alfred and Tobie arrived around 1:00 PM. After examining the water heater, they said the replacement would cost $2,425. They let me know that If I supplied the water heater, they could install it for approximately $700.00 - but it was obvious that I wasn’t in a position to pick up a water heater on my own. They returned with a Rheem (approx retail cost $750.00), which didn’t fit on the elevated base correctly - part of the heater now hangs over the edge. The job was completed in two and a half hours. When I calculated the costs of the job, I assigned $1,000.00 to parts and supplies, which left a $1,425.00 labor cost. For a two-and-half-hour job (which included the time spent picking up a water heater), the hourly labor cost was $570.00 for both Alfred & Tobie, or $285.00 an hour each. IMO, the costs were excessive and I felt that I was taken advantage of due to the situation. I contacted Bryco, but I never heard from them."

"Do not use this company for service or installation of your HVAC system. In San Antonio, use ANY OTHER company, there are plenty of much better options out there. Beyer Boys is a complete rip off! Simple repairs = astronomical costs!, company and technicians only interested in raking in $, and promoting annual service plan. Technician disingenuous. Customer service very slow to respond in answering questions about billing. This job was for a simple solenoid failure on the AC unit with a total cost of over $900! The basic 50mf/ 440v solenoid replacement cost $318. Also replaced were the hard start saver $317. and a “2 pole electric connector” at $291. Later after we finally got the itemized receipt (which required several calls to the company before any receipt was emailed), I looked up the cost of these parts. (to buy OEM parts for this unit, they would be less than $30, $135, and $15 respectively). I don't think the technician took enough time to explain the issue with the HVAC unit that needed repair. I think that he replaced more components than were needed to solve the problem. I also felt he was more interested in trying to sell me an annual maintenance plan than addressing the service issue at hand. He kept trying to sell me the annual maintenance plan. After he was working on the unit I asked him if the solenoid replacement alone would have fixed the unit and he said yes, but then also encouraged me to have the maintenance plan. He hinted again that we should have the annual maintenance plan, in saying that the coolant level was low “so the system might not cool as well as expected” That is actually not an issue at all with our HVAC. After the bill of $916.80 was paid for this very basic problem, which took less than one hour for the technician to fix, we never received a bill in the email. I had to call the company to request a bill. They finally emailed the bill, but it was not itemized at all, it just listed the items repaired and the total charge. I called again and requested that they please send me an itemized bill, including the parts cost and labor costs. This time I received an email with the costs as I stated above, but again no separation of parts and labor costs. I called again and asked to get the full b breakdown, but still have not heard back from them. The technicians behavior, the exorbitant charge, the failure to promptly send a receipt, and then once a receipt was received, the additional phone calls to get an itemized receipt, and also to request a breakdown parts vs. labor all makes this feel like a RIP OFF SCAM. If the exorbitantly high cost was the result of some sort of emergency labor fee or something like that I would understand that, BUT BECAUSE OF THE LACK OF TRANSPARANCY, I am left with the impression that this is a serious rip off, and deception in business practice. The behavior of the technician also made the service call feel deceptive, because of the focus on promoting the annual service plan. PICK ANOTHER HVAC SEFVICE COMPANY, there are plenty of options out there."