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"They did a good job. Thank you"

"Think twice before hiring this company. This review is based on how we were treated by the owner Donnie Ferguson. We hired Diamond Decks to install a patio cover in our backyard. The cover is beautiful. The material matches the house and the craftmanship of the fireplace, roof and woodwork are exactly what we wanted. Here’s where it all went wrong. The last job was to stain the concrete both existing and the new walkway we had them install. The crew did not power wash the 10-year-old concrete before staining. We contacted the project manager right away and asked why they were not power washing and he said the crew didn’t think it needed power washed. Ten years of dirt and they didn’t think it needed power washed? Prior to staining, the crew put samples of the color on the concrete and asked for approval of the color. They didn’t wait for the stain to dry but had us sign off on the color while it was wet. The certificate we signed says “Do not sign this certificate until all services have been satisfactorily performed and material supplied or goods received and found satisfactory.” Despite this warning they had us sign the certificate prior to the stain and seal being applied. Let me also point out that no one asked us what we wanted the stain to look like or guided us in any way to get the look we wanted. The stain looked nothing like we wanted so they came back and applied another color and seal and made it worse. We reached out to Donnie and let him know we were not happy with the stain. His resolution was to charge us another $10,000 to do an overlay on the two patios and then apply another stain. Donnie believed it was the old concrete that was the problem and thought we needed an overlay. We received quotes from two other companies to fix the stain. Neither company thought we needed an overlay. Instead they would remove the seal and stain and reapply the color we wanted. We again reached out to Donnie and respectfully asked for a reduction in our final payment of $7500 to fix the concrete stain. This was his reply: Absolutely not. We are experts and what we do and the color selection you picked does not need multiple coats. I do not care who you are getting your false information from. And you cannot remove foot print and terrible texture work that is in the concrete work we did not pour. The imperfections would be difficult for anyone to see because they are enhanced once the color and sealer are applied. This has one of the best sealer you can use and this is specifically why the form says DO NOT SIGN THIS FORM Unless you approve the color. It’s not an easy product to strip off hence the reason it last much longer and that’s why we use it. The balance owed is now past due $41628. I will need payment in full by the end of day or I will need to notify the attorneys that the contract breach is made. You’ve signed all the paperwork we asked of you and now you wanna insult us by telling us you want us to refund money cause you don’t like what you selected. This is the owner of the company, threatening, insulting and hostile. We of course were not in breach of contract and he knew it. They had just completed the work seven days ago. Again, think twice about hiring this company. They showed a total lack of concern about our dissatisfaction and blaming us for the results of the concrete stain. I will say that Casey, the project manager, was always professional and showed empathy for our concerns."

"The work they did for me was outstanding, and the price was reasonable. Couldn’t be more pleased!"

"We had a concrete sidewalk and a 12 X 11 pad poured. The team did a fantastic job and it looks great."

"Matthew came out and explained the job and price before the work was done. Matthew was very professional and a very hard worker. The job was completed. He then explained what he did and answered all my questions. I will use this company in the future. John Herring"

"HAPPY HAPPY HAPPY DANCE...four plumbers later, a reputable and honest plumber pressure-checked my system and said there is NO leak in the system, anywhere. Again, Connally Plumbing of New Braunfels/San Marcos delivers (this is the second time I have used them, last time was for a fix to my ice maker connection.) I so appreciated Scott's straightforward advice and the quick diagnostics of Justin and team. Scott just saved me at least 12K... and I no longer need to jump off a cliff. If you need a plumber with integrity, I HIGHLY recommend this company. I know for a fact another company who is an Angie's List certified and a Super Award Winner in 2018 also tested my system but DID NOT TELL ME there was nothing wrong AND gave me a bid for a whole house re-pipe anyway. (The service paid included the service visit, pressure check the home and expansion tank and replace the pressure tank ..the latter was my optional decision)"