MEDINA BEST PLUMBING
About us
Trustworthy, dedicated, and experienced plumbers are often hard to find. Thankfully, you’ve found Medina Best Plumbing. Our master plumber has over 20 years of experience in the trade, and is a fourth-generation plumber. You can always count on us for superior, thorough work performed to exacting quality standards. At Medina Best Plumbing, we believe in providing the best service and workmanship to each and every customer. We understand that you have a choice when selecting your plumbing company. And we’d like to thank you for making the best choice in choosing us. "Quality" and "integrity" are placed on my logo because those values define my pledge to you. My goal is to provide the "BEST" service by following these two key ideals. To some, I set an unusually high standard for Medina Best Plumbing – to me it is simply the only standard there can be. We have served the greater San Antonio area for many years and we’d love to have the opportunity to serve you. Please feel free to browse through our website to learn more about our services and products and contact us to request a quote. Master Plumber License # 38441
Business highlights
Services we offer
Drains and Drain Services to include Hydro-Jet Services, Faucets and Fixtures, Full Bathroom and Kitchen Remodels, Gas Line Installation and Repairs, RESIDENTIAL & COMMERCIAL. Repair & Replacement. Remodeling & New Construction Water Softeners, Sewers, Tank-less Water Heaters, Tile and Sheet Rock Repair (for accessing plumbing inside the walls). Any age home or building can be worked on., Water Heaters, Water Lines- inside and out
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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76% | ||
14% | ||
0% | ||
5% | ||
5% |
"I believe there was a miscommunication since we were never scheduled to start work until we were called and given the job. We went and gave an estimate for the work needed and were told due to a family emergency not to call her but rather wait to be called. Furthermore we were also told to email the proposal as to not disturb them during their delicate time. This call was to let us know if we were to be the company chosen and schedule a start date. Once we were awarded the job we worked diligently and meticulously on the project given to us. Any subcontractors used were supervised personally by us and were always held to our standards. Our schedule was set up to work around hers. We even worked late into the night on some occasions to fit their schedules, not being able to start the day until 12 or 1 in the afternoon. I believe our communication in order to do this had to be above average and was conveyed properly."
"The primary error committed by the Medina Best Plumbing employee was that he failed to make a formal written Work Proposal Quote for any of the work done at the member's home. The price of $527.00 was for installation and parts for a Moen Posi-temp tub and shower valve with the upgraded solid brass chrome lever handle and trim. When it was brought to my attention that tile work, on top of the plumbing installation, was expected by the customer, I recognized that tile work would not have been included at that price and that there was no contractual obligation to do so, nonetheless, Medina Best Plumbing paid for a tile company to perform the tile work. The tile company is a completely separate entity. In the end, after many extra man hours spent going back and forth and paying for the tile work, this job was a loss in revenue for the company. Despite a financial loss, we did all we could to try to keep our customer satisfied when there was no contract to document customer expectations. To ensure that that Work Proposals are included with all jobs, we have made personnel adjustments and have improved oversight of employee-customer contact. Not insisting on a Work Proposal was an oversight of both parties, as we recommend anyone to require a formal Work Proposal regardless of what work is being done at the property. The plumbing work that we were originally obligated to do was quality work at a fair price. We went above and beyond what was expected of us. We did all we could for our customer, in light of the lack of a Work Proposal and we sincerely regret that the customer did not feel satisfied with our extra efforts. In spite of all the complications, a quality plumbing job was accomplished, job site was cleaned, and plenty of extra unplanned work was completed, which is a testament to our commitment to always try to do the best possible job for every customer. Thank you, Medina “BEST” Plumbing, LLC Eloy Medina Jr. Master Plumber, M-38441"
Licensing
State Contractor License Requirements
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