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"I put the inquiry in around 6pm and Gabriel responded within minutes. After I responded back with the issue he was quick to respond and came out the next morning. He communicated everything he was checking and looking for and figured out the issue relatively quick. Found the part, picked it up and returned quickly to install it. Gabriel also followed up the next day to make sure everything was working properly. He was great!"

"Fence looks great, and the guys did a great job cleaning up! Would recommend. "

"Great workmanship and very courteous, effective service by Jonathan Friedrichs. His scheduler was accommodating, and they use modern scheduling tools. Jonathan was also glad to provide additional expert advice. Fairly priced service. Highly recommended!"

"Troy was very nice. Called me back right away and was on time for our appointment the next morning. Fixed the ice maker for a reasonable price. Will definitely use this company again! A+++"

"On Time, good job."

"What they did was good but they did not finish the job. They installed about 112' of fencing with 3 gates. Multiple picket boards were missing nails because they did not have enough for the job. Several sprinkler heads and buried piping were damaged. They repaired the damage but I had to buy one of the replacement sprinkler heads. They cut my buried fiber cable. They were short 5 pickets and did not return to complete the job. They said they would finish but they never came back. This job used metal posts and they were unfamiliar using them. I worked closely with them to get it right and that went well. They seemed to like the metal posts. It was just the follow through that was not done to completion. I would hire them again but I would hold back some of final payment until everything was completed. My fault for not doing that."

"He identified the problem immediately & went about fixing the problem expeditiously‼️ He was very knowledgeable , and then kind & thoughtful & I would definitely hire him again."

"Excellent customer service from point of contact through work completion. Thank you Frank! "

"Very professional and knowledgeable "

"UPDATE - While there were issues with the repairs to the oven, the owner of the company called me personally to express his sincere regret for having any problems and assure me that excellent customer service is very important to the company. He ensured that the work was done to my satisfaction, refunded any money previously paid and offered a free inspection in the future should I need assistance. At the end of the day, things happen in life, and the true character of a person or company is how you deal with these challenges. I can honestly and sincerely state that Uptown Appliance Repairs stands by its service and I will gladly contact them in the future for any appliance needs. Summary of service on Sears Kenmore Oven/Microwave Combo: 1. 03-January - Initial service call to determine issue with oven/microwave combo wall unit 2. 09-January - Initial quote of $1,063.02 for Main Control Board 3. 10-January - Approved quote and paid deposit of $600.00 4. 22-January - Service to install Main Control Board. Technician advised that initial diagnosis was wrong. The Cooling Fan Assembly needs to be changed. 5. 31-January - Received revised quote - $1,080.34. The part is $608.00, though Sears Parts Direct provided a parts quote of $137.20. Nicole of Uptown stated that the 343% markup is to cover warranty, expedited shipping and that Uptown only buys OEM parts from the manufacturer. 6. 12-February - Service to install new Cooling Fan Assembly. Technician called to state that the part was broken and would have to reorder. 7. 22-February - Service to install new Cooling Fan Assembly. Technician called to cancel, stating that it takes two people to replace the parts. 8. 15-March - Service to install new Cooling Fan Assembly. Technician called to state that part is broken and would have to reorder. 9. 20-March – Call received from Uptown, stating that parts have been received and service needs to be set. I instructed Uptown to contact tenants. 10. 26-March - Appointment to install parts, after 5:30pm 11. 26-March - Company owner calls, stating that Uptown does not work after 5:30pm. Implies that delays are due to tenants not being responsive or available during working hours. He stated that, if the tenants cannot be available during working hours, he will refund the deposit of $600.00. I told him that I did not want the refund, I wanted the appliance repaired. 12. Appointment set for 29-March between 08:00 and 10:00 13. 29-March - Parts installed, unit working normally 14. 29-March - Invoice for services received IMMEDIATELY upon completion – AMAZING how quickly Uptown can submit an invoice, when their services took THREE MONTHS to complete!!!"