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Appliance Service of Houston,
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Asphalt Shingle Roofing - Install or Replace,
About us
We service most brands and models. Diagnosis/Estimate is free with actual repair. To Schedule a Work Request click through our company's website by following link below: http://www.applianceserviceofhouston.com/Schedule-Service.html; Angie's List's Super Service Award and Honor Roll recipient from 2011 - 2018; Houston's Better Business Bureau (BBB) "A+" rating
Business highlights
26 years of experience
Services we offer
(refer to company website)
Accepted Payment Methods
- CreditCard
Reviews
4.9358 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 358 reviews
Art A.
Mar 2021
He quickly knew what the problem was and had the right part ready--efficient and knowledgeable. We will definitely call him again.
Christine L.
Mar 2020
It was fixed quickly. The repair man as prompt, polite, knowledgeable, professional.
Response from Appliance Service of Houston,
"We appreciate you as a customer and taking time to provide a review of our service. We were glad to resolve the issue with your dryer. Keep us in mind in the future. Regards, Appliance Service of Houston"
Rich M.
Jan 2020
Mr. Hilliard arrived promptly on time. He was kind and courteous. He explained the repair and was fair and honest in his estimate of the work. He even recommended the less expensive option that wouldn't benefit him. I will definitely call him again if we have a repair need. I highly recommend him! He was very honest and straight forward.
Response from Appliance Service of Houston,
"Thanks so much for taking time to provide great comments on our recent visit to your home. We are grateful for customers like you (smile)! Regards, Appliance Service of Houston"
C F.
Dec 2019
mr hilliard was prompt and honest and I would have him do repairs for me any time
Response from Appliance Service of Houston,
"We certainly appreciate you as an appliance service customer. Thanks for the great review. Best wishes, Appliance Service of Houston"
Leslie D.
Oct 2019
Tolen Hilliard, the repairman, was very helpful and trustworthy. He even looked at other issues we had in our home and gave use information on how to fix them if he wasn't able to fix them himself. I would definitely hire him again. Thank you!
Response from Appliance Service of Houston,
"Thanks very much for the great review. We firmly believe in treating our customers the way that we would want to be treated (Golden Rule). You are a fantastic customer. Welcome to our appliance service family! Regards, Appliance Service of Houston"
Pierre H.
Jun 2019
Tolen found that the valve at the water entry in the refrigerator was broken. He replaced it and no more leaks
Response from Appliance Service of Houston,
"Thanks very much for taking time to provide a review of our recent service on your refrigerator as well as providing the great review of our company. We truly appreciate your continued patronage. You are a superb customer. Regards, Appliance Service of Houston"
Mechelle R.
Jun 2019
Tolen of Appliance Service of Houston is the best of the best. He's not only honest and ethical, he's more knowledgeable than any appliance repairman you'll ever find. We have a high end 8 year old GE Profile (sub zero style) refrigerator and the freezer wasn't getting cold enough. Three highly recommended appliance technicians, one of whom was a GE technician, all told us we needed a complete overhaul $2600. Tolen took 20 min to diagnose a broken freezer fan. Parts & labor was less than $500.
Response from Appliance Service of Houston,
"Thanks very much for the great review. We firmly believe in treating our customers the way that we would want to be treated (essentially, the Golden Rule). We were pleased to resolve a "very simple issue" with your refrigerator. Regards, Appliance Service of Houston"
Alfred M.
Mar 2019
They were very prompt and very professional.
Response from Appliance Service of Houston,
"Thanks very much for your fine review of our company. You are a fantastic customer! Regards, Appliance Service of Houston"
Mike S.
Feb 2019
Tolen, does wonderful work. He has kept the washer and driers in or rental properties and home running for years. Very prompt and efficient. Great guy can’t say enough good things.
Response from Appliance Service of Houston,
"We appreciate your continued patronage with our company and the fact that you took time to write a great review about us. Best wishes, Appliance Service of Houston"
Maureen H.
Dec 2018
As usual, Tolen provided thorough service in checking our gas range for potential leaks. He is reliable and trustworthy, and we value his work and opinions.
VERA B.
Aug 2018
Service tech was very knowledgeable
Arthur L.
Jul 2018
My situation was pretty complicated. Both the top and bottom ice makers in the refrigerator went out at the same time. Tolen Hilliard arrived promptly and addressed the problem: he identified 3 different parts that could have caused the problem and offered to try one at a time. After trying two of these parts with no success, the third part finally solved the problem. He had to make several trips to my house because of the trial-and-error nature of the repair process in this case. It was a bit frustrating, but this had nothing to do with him. He was perseverant in finding a solution to getting the ice maker going. In the end, it took replacing both ice makers, the main electronic control board and the water regulator to fix the problem. Even after this, the bottom (freezer) ice maker still does not work. That is ok in our situation, and we rarely used it anyway. The ice dispenser on the top is the one that's working again, and that's the one we use regularly. So, the problem was not completely fixed. But he gave a 2/3 discount on the remaining balance of $300 because of this, which was reasonable. Bottom line: I would not purchase a Samsung refrigerator again. It is 4.5 years old, and the ice makers should not have gone out this quickly. This repair was costly, but worth it.
Response from Appliance Service of Houston,
"Occasionally, we encounter an appliance's circumstance that has us puzzled regarding the resolution. We attempted various service-related techniques on the unresolvable icemaker's operation, but we just couldn't get it operable. We appreciate this customer's patience, understanding and their review of our service. Regards, Appliance Service of Houston"
TARANG P.
Jul 2018
Great work. No complaints.
Response from Appliance Service of Houston,
"Thanks for your patronage and for taking time to write a review on your experience with our company. We were pleased to resolve the issue with your refrigerator. Best wishes, Appliance Service of Houston"
Erik H.
May 2018
The owner of the small company is Mr. Hilliard. When I called for service he was booked solid for a few days which is no surprise given his professionalism, friendliness, and expertise. He diagnosed the problem which is potentially one of two parts. He ordered both parts for delivery as scheduled a follow up call after he had received both parts. He returned the part that he ended up not using and only charged me for the correct part.
Response from Appliance Service of Houston,
"We sincerely appreciate your review of Tolen and our company. You are a great customer. It was a pleasure to resolve your oven's issue. Best wishes, Appliance Service of Houston"
Kimberly Y.
Apr 2018
He was excellent!!! I called on Wednesday he had 1 appt available on Friday which was exactly what I needed. He was very proactive and asked for a picture of the refrigerator info (make, model, year) so he could ensure he had parts. He recommended this approach to avoid him having to make a second trip. He was punctual. My mom has white carpet and I appreciated that he had his own painter booties to cover his shoes. He started his trouble shooting process and explained to me the various possible issues. He definitely knows what he’s doing. I’m a firm believer that if you can explain a complex problem, without technical words, and get someone that knows nothing to understand...then you know what you’re talking about. He isolated the issue, dismantled only the required sections, and tested the problem parts. He diagnosed, explained, and fixed the problem in about and hour. He wiped down all the bins that he took out and replaced them. Overall the experience was wonderful!!!
Response from Appliance Service of Houston,
"We sincerely appreciate your fine review of our company and you as a customer. We were pleased to resolve the issue with the refrigerator. Best wishes, Appliance Service of Houston"
Kelly G.
Mar 2018
Submitted a service request thru their website on Saturday and received an email within 24 hrs to provide options for the service call. Tolen came out and was very punctual, courteous, and cordial. He knew exactly what the problem was in a short time and completed repair the same day as he had the part with him. Up front price for the work done. Would absolutely recommend to anyone needing appliance repair.
Response from Appliance Service of Houston,
"Thanks so much for the fine review! We sincerely appreciate your patronage. It is always a pleasure to meet such good customers as you! We were pleased to resolve your dryer's issue. Regards, Appliance Service of Houston"
Kevin H.
Mar 2018
Excellent. Highly recommend this company!
Response from Appliance Service of Houston,
"We sincerely appreciate your great review of our company. You are a fantastic customer. Regards, Appliance Service of Houston"
Kirsten S.
Feb 2018
On time, polite, knowledgeable, quoted price met actual price.
Response from Appliance Service of Houston,
"Thanks for your great review of our company. We were pleased to assist with your appliance issue. You are a great customer! Regards, Appliance Service of Houston"
Marsha S.
Jan 2018
Repairman was dependable and thorough. The price was very reasonable.
Response from Appliance Service of Houston,
"Thanks for taking time to review our company and for your patronage. Regards, Appliance Service of Houston"
DJ J.
Dec 2017
The owner, Tolen, came out. He was prompt, personable, and knowledgeable. He first tried the capacitor and relay, but eventually diagnosed as compressor failure. And while he does not actually replace compressors, he recommended someone like Sears, who is who we eventually contacted to replace it.
Response from Appliance Service of Houston,
"Thanks very much for the great ratings. We appreciate you as a customer. Regards, Appliance Service of Houston"
Angie K.
Dec 2017
Service tech was very friendly explained everything in detail
Response from Appliance Service of Houston,
"We appreciate your patronage and the fine review of our company. Best wishes, Appliance Service of Houston"
Ronald P.
Oct 2017
Water dispenser is still not working
Response from Appliance Service of Houston,
"We diagnosed the issue on September 7, 2017 as a "defective/clogged water filter housing assembly". The following was the cost of our "diagnosis/estimate": Part(s): $ 0.00 Labor: $ 95.00 Tax: $ 7.84 Total: $102.84* * Applied toward "related" service/issue within one week from the date of the diagnosis. The quoted cost of repair was $380.53. The customer did not have us repair/service the refrigerator. We recall being punctual for the appointment. Regards, Appliance Service of Houston"
William B.
Oct 2017
Washer had been "looked at" by an LG repair person who concluded all was working. After he left, it was not. Water would stay in tub and not drain. So, I contacted Appliances of Houston via Angie's List. While my first appointment request was lost in cyber space, all went very well on next try. Opted to replace pump, just to be sure. He had to return a second time to address a hose leak and that was somewhat a hiccup. However, he promptly returned and I am pleased overall.
Response from Appliance Service of Houston,
"We were pleased to resolve the washer issues. Thanks for the great review and your patronage. Best wishes, Appliance Service of Houston"
Angela L.
Oct 2017
OK -ON TME FINISHED IN LESS THAN 1 HOUR - WAY TOO EXPENSIVE >$300 LABOR
Response from Appliance Service of Houston,
"Service was provided on July 21, 2017. Once we arrived and determined the age of the appliances, as a courtesy, we went against our normal policy of "not providing service on appliances in the area of fifteen years of age or older" by actually servicing the appliances! Prior to beginning the repairs, as with every customer as a company policy, we provided the cost of repairs to the customer. The customer approved the quote prior to our actual labor. We repaired both the washer and dryer. Some customers tend to correlate the "actual time spent in the home" with what they expect the labor rate to be for the service! Our "labor" rate takes into consideration such aspects as distance traveled to and from the home, time spent in the home, actual labor required to repair the appliance, etc. The following was the cost of repair: Parts: $ 60.96 Labor: $312.00* Tax: $ 30.77 Total: $403.73 * Senior Citizen and New customer discounts applied (20%)."
Daniel C.
Sep 2017
Great and he was very knowledgeable. He discovered the problem and offered a variety of solutions. In the end we agreed it would make more financial sense to buy a new dryer.
Response from Appliance Service of Houston,
"We firmly believe in being honest with our customers, despite the fact that we are in business to make money. We place ourselves in the position of the customer when it comes time to make a decision whether to invest money in repairs or simply purchase a new appliance. Thanks for the great review and your loyalty! Regards, Appliance Service of Houston"
Licensing
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FAQ
Appliance Service of Houston, is currently rated 4.9 overall out of 5.
Appliance Service of Houston, accepts the following forms of payment: CreditCard
No, Appliance Service of Houston, does not offer free project estimates.
No, Appliance Service of Houston, does not offer eco-friendly accreditations.
No, Appliance Service of Houston, does not offer a senior discount.
No, Appliance Service of Houston, does not offer emergency services.
No, Appliance Service of Houston, does not offer warranties.