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"On 11-24-18, a technician (Chris G.) came to my home to service my gas fireplace. He diagnosed the problem and offered to immediately repair/install new part for extra charge, which I agreed to. When he discovered he did not have the part on his truck, he profusely apologized and said the new part would be ordered and he would return to install. I asked if the return trip would cost more money and he replied, “No, this is my fault that I do not have the part.” Please note: I already paid $120 for diagnostic charge and $60 extra trip charge ($194.85 total). I live 16 miles away, a straight shot right down Hwy 99. It is an easy 23 minute drive. BEWARE: If you do not live in Katy (I live right down the highway in Sugar Land), you will pay this $60 fee. Up to this point, I was pleased with the service provided by Chris. I also asked Chris if I would have to wait another month (like I waited for initial appointment) and he said, “No, since you are already on the books, you will not have to wait. We know what the issue is and all I have to do is come out and install the part. Will be a quick trip.” I even asked if my fireplace would be working for Christmas and he replied, “ Oh definitely yes!” This is where things go bad: I received an email quote from Ruben P. on 11-30-18 for the new part $60 and $150 labor. I replied via email that I was told there would be no additional cost beyond the cost of the part. On 12-1-18, I spoke with both Ruben and Heather (manager) and was told I would have to pay for the labor. After several conversations with Heather, she told me she would have to fire Chris for telling me 3 falsehoods against their company policy. She basically asked how I would feel if she fired Chris for telling me these things. Both my husband and daughter heard her say these things to me. She asked if I would at least pay the $60 trip fee because her company would lose money on my return visit and how would I feel about not supporting a local business? These business ethics and strong arm tactics need to be reported to the community. There are plenty of other local businesses to support that do not try to intimidate their paying customers and use sketchy business practices and unethical interactions with their customers. Is it really worth the $60 to go against what the customer was quoted/told? Is it worth $60 to create such bad public relations and deliver poor customer service? On Dec. 3, I spoke with the owner, Richard Booth, who said he has talked with the technician who stated he never said these things to me. R. Booth said it was a case of "he said, she said," I and would have to pay $75 labor plus the cost of the part ($60) and freight ($15) plus tax if I wanted my fireplace repaired. I mentioned that Heather brought the price down to $60. The owner said he would reduce to $60. It seems the price quotes are very fluid and unethical. He also said I would have to pay 50% cost of part before they would schedule the return visit. This entire company seems very unethical in setting prices and policies. BEWARE!"

"They never showed up for the scheduled appointment. I left a message for them and they never returned my message. I had to call several times to reschedule. The repair was fine; however, they charged an excessive amount of labor ($325) for a 30 minute job. I called to dispute the charges and was told I would receive a return call from the management; however, they never called AND THEY CHARGED MY CREDIT CARD WITHOUT MY PERMISSION. I guess they still had my credit card from a previous repair years ago. THIS IS A VERY DISHONEST COMPANY. DO NOT USE THEM!!!!!"

"Eric was very professional. As a matter of fact, we requested him because he had done another job for us. With that being said, we were charged $599 to REPLACE a faucet and drain cover. We supplied the faucet. Will probably not be using Village Plumbing again."

"Wonderful."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."