Get matched with top egress window pros in Lancaster, SC

"They replaced all of my windows in 2008 but had to call them back out. they didn't include any drip cap or caulking over the windows. That allows rain to get inside and then wood rots. What kind of window company doesn't know this? Fast forward 11 years later when I'm preparing to sell my house. I request replacement parts for windows that aren't working properly. This should have all been included under warranty but all I hear is complaining about they shouldn't have to deal with it. I call the production manager monthly, for a year, to find out the status of my parts. He always promises to call me back but never does. Every time I ask him about the status, he tries to blame me saying I didn't do my part. I finally sell my house for less money because we didn't fix the window issues. Do not trust this company to install the windows correctly or honor the warranty!"

"This was my first experience with TruGuard, and I found them to be extremely professional. The job was done as promised, there was plenty of communication, and there were no surprises. I would not hesitate to hire them again."

"Mike was great to work with on this project. He removed our old cabinets. Installed new cabinets with under mount lighting, new back splash, and new countertops. Updated the peninsula from 2 levels to enlarge it to counter level and expand the surface area. Mike keep us in the loop the entire project. He completed on time and was great to work with."

"Mostly, my complaint is with the contractor's rude attitude. Mistakes were made, such as hole in the ceiling because of his guy stepped on a pipe upstair, new floor scratched because of transporting a tub, carpet accidentally ripped so I had to replace the flooring for a whole bedroom eventhough I had no intention (extra expenses for me for the floor), guest toilet tank cracked, etc. Sure, the contractor made the necessary repairs, but he did not say sorry at all. I brushed it off. Another attitude problem: If you say something that he disagrees, expect a full page of lecture, sometimes with all caption, like: YOU... and NOT! First impression with him was I was asking would it be possible for him to come take a look and give a quote on a weekend since that was the only time I could without having to take some time off from work? His reply was one full page long, i kid you not, lecturing me how he is a deacon at a church, a husband, a father, and has to help with his daughter's homework etc etc. A simple "no" would suffice. I brushed this off, too, thinking that maybe this contractor was a senior, but apparently he wasn't. Also, if he texted you something and you forgot what it was, and you're texting with him, so you figure why don't I ask him now, his reply will be: "Look at my text several days ago" instead of just answer it in one word, like at 5 pm or whatnot. If you're too involved, like telling: after this, can you do this? His answer will be like: Yes, we know! We do this for a living! So, I took that in mind. And, one time the corner wall was obviously patched up very wavy, and I didn't tell him mid day because I thought they'd get to it later before they wrapped up for the day. Then, the day ended and his guys went home. I checked and it was not done. I texted him and he said: why didn't you tell them?? Well, I thought you said your guys are a pro and a pro would definitely notice that! My last straw with him was after a couple of months, the kitchen ceiling downstair was leaking. His guy came and found out that the leak was from an old corroded pipe that they didn't handle. True, but the leaking corroded pipe is right next to (hand in hand with) the new pipe that they replaced for the full gut bathroom renovation. The bathroom was full gutted: floor, wall, and ceiling. He didn't care to mention about the corroded pipe to me? His answers are: - the plumber didn't see it (Well, to change the new pipe, you would have to handle the corroded pipe), - it's not corroded, it's just a discoloration - nobody would care to mention it because you don't fix what's not broken. You wait until it breaks THEN you fix it. So, when the upstair bathroom floor was fully opened, I should not replace the corroded pipe. Wait until it leaks, then just put a hole on the kitchen ceiling downstair?? This made no sense to me. I found a new plumber (a nice guy, heaven sent) said all it needed was a little cleaning on the pipe (I believe it was called 'Flux'), and the leak would not happen. And he also said that he should just clean the pipe, and he definitely saw that corroded pipe. The bathroom renovation journey was very frustrating with Hawk. Had i found 2 bad reviews from other people who called him rude and obnoxious, I would think twice before I hired him. Most of his guys or subcontractors that he used, like the one who accidentaly ripped out my carpet are in fact really nice. I like them eventhough they made mistakes. It's just that the contractor is the one you deal with... on a daily basis.. for 2 months......@@"

"When you pay someone to install windows, you expect all parts of the installation to be completed! We hired this company based on a referral and theirs were done correctly. Our conversation was install of windows with us removing the existing inside window frame. They ASSUMED we would complete the windows. —- window casings and frames —- This was NEVER discussed and we were never told this was not part of their install price. Had we been informed, we most definitely would have requested that work to be done. When I questioned when they would finish, I was told they were not completing the project because we were. This was NOT written in the contract. If we had known they were leaving the windows unfinished completely on the inside, we would not have agreed!!! The owner called after his wife and I had worked things out and he was as far away from professional as you can get and he told me “they had more important jobs to do and would not be completing the job”. His wife called back and they did end up installing the casing and frames, BUT no caulking was done nor was I told it needed to be done to make the windows sealed correctly. Now we know why we have moisture on the inside of new windows when it’s chilly in the morning. After talking to other professional window installers, we have been told that that is part of completing window installations. We do not recommend using this company as long as John Brock is involved. If you do use them, we sure hope they do a COMPLETE job for you. Good luck!"