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TruGuard
Acoustic Ceiling Tiles - Install, Carpentry Framing - Install, Carpentry Framing - Repair,
About us
Our mission is risk free home improvement. A quality outcome is the result of a rigorous process. TruGuard has designed, staffed, and implemented the most thorough and careful processes in the industry. From our initial call to the completion of your project, we have a process in place that will simplify your experience and make sure you’re happy with the renovation. Also, a TruGuard relationship doesn’t end when our crew leaves. Every TruGuard project comes with a manufacturer and workmanship warranty for peace of mind.
Business highlights
17 years of experience
Services we offer
& Gutter Installation. Interior & Exterior Painting., Roofing, Siding, Window
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8200 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 3% | ||
| 0% | ||
| 2% |
Showing 1-25 of 200 reviews
Dana P.
Nov 2020
This was my first experience with TruGuard, and I found them to be extremely professional. The job was done as promised, there was plenty of communication, and there were no surprises. I would not hesitate to hire them again.
ROSEMARY L.
Oct 2020
It went well and they did a very good job. They provide good customer service.
Joann B.
Jan 2020
From beginning to end TruGuard was easily accessible and very dependable. The salesperson was not pushy. Showed us his recommendations, then was willing to work with us to get the price we wanted. No issues accepting Angie's List coupon. Work was done very efficiently and professionally. Any issues I brought up were immediately responded to and addressed. The price for some of their work can be on the pricier side, but the quality is definitely there.
Response from TruGuard
"Thank you so much Mr. [Member Name Removed] for the wonderful feedback. It was a pleasure working with you, and we work hard to make sure you remain delighted for years to come! If you ever need anything, we're always here, and welcome to the family! Again, thank you for the choosing to work with us."
William S.
Feb 2019
Throughout the entire process from the quotation phase through the project completion, the Truguard representatives were first class professionals. They were exceptionally flexible and always kept us informed of the project status. We could not have been happier with the craftsmanship and attention to detail. Our neighbors have complimented us numerous times on how nice our home looks after the completion of this project. We would recommend Truguard to anyone without hesitation!
John H.
Oct 2018
The work was excellent
Response from TruGuard
"Hi [Member Name Removed], Thank you for the kind words. We're happy you're happy! Best, Jessica"
Dale S.
Sep 2018
The TruGuard team has been great to work with! My wife and I had a vision for how our home would look at the completion of the siding renovation and additional touches we added as part of the project. I can say, we are more than pleased with the final product! From the sales team and working out the project details, our project manager who made sure all details were complete and perfect, and most importantly the team who did the construction, everyone was exceptional. Thanks TruGuard for and amazing face lift to our treasured home!
Anita B.
Aug 2018
They did an excellent job! They quickly discovered the problem and made the repairs in a prompt, thorough manner. Would definitely hire again.
Response from TruGuard
"Hi [Member Name Removed], Thank you so much for taking the time to leave a review on Angie's List. We appreciate the feedback and are glad you had such a great experience with us! Best, Jessica"
Roland D.
Aug 2018
Much better than expected. Outstanding job. I received many compliments.
Response from TruGuard
"Hi [Member Name Removed], We really appreciate you leaving a review for us on Angie's List. We could not continue our great work without endorsements from awesome customers like yourself! Thanks again, Jessica"
Anthony T.
Apr 2018
They sacrificed quality for speed. They damaged a Japanese Maple tree in my front entry and The rain censor for my irrigation system. The new roof had a number of problems that they were reluctant to fix. I had to hire an independent roofing inspector at a cost of $500 to prove the sloppy workmanship. It was only then that they fixed the problems. It took several months to find a replacement for the damaged Japanese Maple which cost $1250 dollars which I deducted from my final payment.
Response from TruGuard
"Hi [Member Name Removed], Thank you for taking the time to leave a review. We are sorry to hear that you had a poor experience with us. While we cannot prevent damages from taking place with the removal of debris, we do our best to ensure it does not happen. We also have a project manager on site at every job to ensure our workmanship is top notch. We sincerely apologize that this was not the case for you. Our hope is that when problems arise that our team is able to rectify the situation appropriately and in a timely manner. Best, Jessica"
Tom D.
Apr 2018
Great on all counts
Response from TruGuard
"Hi [Member Name Removed], We're so happy we got to do business with you again!!! We can't thank you enough for being such a loyal customer and an early advocate for our company. It's customers like you that have helped our business succeed and grow, especially in the early days. Thanks again for your continued loyalty! Best, Jessica"
Bob I.
Apr 2018
Excellent company. Presented a very detailed proposal. While maybe not the least expensive option the many positive reviews and initial presentation made us feel confident they were the right choice for our project. They provided daily updates and kept us informed of any issues. They cleaned up the yard at the end of each day keeping my neighbors happy. Project manager was excellent. I would hire this company again.
Response from TruGuard
"Morning [Member Name Removed], Thank you for leaving us a review. We're glad our attention to detail and cleanliness at the job did not go unnoticed. We'd love to work with you again, too. And, don't forget we have an excellent referral program that rewards great customers like yourself (truguardconstruction.com/refer). Thanks again! Best, Jessica"
Amy S.
Apr 2018
I chose Truguard because they had the best warranty and also a pay in 1 year same as cash plan. They provided the best sales pitch. Someone met me in my difficult to reach hours and explained all of their services. I was very impressed. I think the final product is fantastic. I will say I am not easy to please and attentive to details...meaning I was on the roof looking at the job done in detail and home on my breaks from work to check up on the progress. I was not happy with everything. There were nails left in the driveway and lots of nails in the yard. My soft bedding around my house was totally flattened. It was drought season when my job was done and the staging in my yard killed the grass for that season. They put a tarp over my air conditioner and in the heat, it killed the a/c. They fixed it. They lost my gutter protectors...they replaced them. They damaged a screen on my back door. They replaced it. They moved a very old picnic table and destroyed it. They didn't tell me and I found it in pieces in the back yard. They offered to replace it. It was more sentimental value than real. They didn't quote in my roof ventilation near the gutters...forgot the name of it. They put it in at no extra charge. They made mistakes and they fixed them or time fixed them or it was ok. I am very happy now with the roof.
Response from TruGuard
"Hi [Member Name Removed], We appreciate your detailed feedback. We are not happy to hear that there were multiple hiccups in our process. This is not the way we like to operate with our installation teams and we are glad you brought this to our attention. We're sorry for the inconveniences we caused and for the loss of your sentimental property. We know that redoing a roof has some mess we can't avoid, but it went beyond typical in your case. In the end, we're glad you're still happy with the roof. And we'll certainly take these issues and address them. Thank you for your time, Jessica"
Sylvia C.
Apr 2018
It went great. They sell a good product and service is great!
Response from TruGuard
"Thanks so much for the kind words, [Member Name Removed]! We appreciate having you as a customer."
Deborah H.
Apr 2018
Excellent. Great people to work with. Everything was done exactly the way it was promised.
Response from TruGuard
"Thank you for the great review! Don't hesitate to reach out for future exterior projects."
Vince K.
Apr 2018
These people are wonderful. Everything was done to my satisfaction. I am very proud of the work they did on my home. I get compliments all the time. Great contractor for James Hardie products.
Response from TruGuard
"Hi [Member Name Removed], We're excited to see your feedback. We work hard to maintain our James Hardie Elite Preferred status and are happy to hear that our hard work is paying off. We're glad you love the look of your home, we do too! Thanks, Jessica"
Adam R.
Apr 2018
Truguard went above my expectations. Always early from the time of the estimate to showing up to get the work done. Every employee I dealt with was courteous and pleasant. The whole process was painless and I have an overall great experience.
Response from TruGuard
"Hi Adam, Thank you for the feedback. We appreciate your kind words. We'd love to hear more about your experience and how we can improve, so next time we can earn an A! Please give us a ring if you're willing to tell us more. Thank you, Jessica"
Kathie B.
Apr 2018
I found Truguard to be conscientious and very responsive to any concerns. They seemed eager to please the customer. I'd definitely use them again.
Response from TruGuard
"Hi [Member Name Removed], It was a pleasure working with you and we're glad to hear you had a great experience with us! Don't hesitate to reach out when you need us next. Thanks again! Best, Jessica"
Tricia S.
Apr 2018
I can’t say enough good things about TruGuard! Because we had multiple jobs, both interior and exterior spread over a couple of years, we were able to work with different crews and they were all great to work with; very professional, on-time, communicated issues in a timely manner, and kept work area clean. They weren’t the cheapest, or the most expensive. We felt like we always got a fair price for the work performed and we trusted them to do a quality job. I would definitely recommend.
Response from TruGuard
"Thank you for having us back every time. We've really enjoyed seeing your house evolve as you made it your own. We appreciate your review and thank you for being a loyal customer!"
Cathleen F.
Apr 2018
The 2015 job was huge and over all it went very well. I would recommend them without hesitation.
Response from TruGuard
"Thank you so much for leaving us a review. We're happy to hear you had a great experience with us. Please don't hesitate to reach out anytime you need us!"
Kathy R.
Apr 2018
great job. I'm having them do more work.
Response from TruGuard
"Thanks so much for choosing us and for taking the time to leave a review. We're happy to have another great customer!"
Lisa P.
Mar 2018
great. we were updated everyday on the progress and supplied pictures as well. Very professional and courteous
Response from TruGuard
"We're so glad you enjoyed working with us. We appreciate you taking the time to leave a review!"
Kathryn W.
Dec 2017
The team was very professional across the board from the project manager to the installers themselves. Everyone on the team was detail oriented, ensuring that the work was not only functional but also beautiful. I have an older condo with windows that had been originally installed flush to the wall without trim for a clean, modern look. They were able to figure out how to do the install without adding decorative trim, maintaining and even improving upon the original look. They even finished some of the walls around the new windows that were damaged with age. I have also had water damage issues from the building itself and my upstairs neighbor that they very helpfully documented.
Response from TruGuard
"Hi [Member Name Removed], Thank you for taking the time to leave a detailed review of our work. We're so happy you had a great experience with us. Cheers, The TruGuard Team"
Tobi C.
Nov 2017
Professional and and courteous through the entire process from consultation throughout working time. They came on time, delivered finished project within time they anticipated. The communication during the installation was fantastic. We would recommend they over and over again.
John M.
Oct 2017
After requesting an appointment via their website, I heard from someone in the office within hours and had one of their renovation consultants scheduled to come out within a week - could've been sooner had my schedule allowed it. They were a bit persistent in trying to schedule it so that both my wife and I were available for the visit (to reduce the chance of a "I need to talk to my spouse and I'll get back to you" objection to closing the sale perhaps?) - not a huge deal but it stuck out to me. Matt arrived on-time and, after doing a quick walk-around of the house with me to discuss our concerns and let me point out particular spots, he excused himself to do a full inspection including climbing up onto the roof. After about 30 minutes we met again to discuss his findings using photos he'd taken during his inspection. Based on prior provider visits I wasn't surprised to hear that his recommendation was a replacement with a larger capacity gutter. I agreed with his recommendation and appreciated that he waited until after our discussion to then ask for permission to bring in his "pitch kit" (my words, not his) - a large a rolling case with samples of the gutter materials/colors. He walked me through a couple of different options, the main being the size (traditional 4" vs larger 6" gutter, traditional vs oversize downspouts) and the mounting method (traditional nail/spike vs SnapLock). I had them write up a contract for the size/style/mount but advised that I wouldn't be signing yet as I had one more provider scheduled to come out. Not what any person in sales wants to hear at the end of a long sales pitch but Matt took it well and didn't go overboard in his attempts to close the sale that evening. It took me about another week to evaluate the competing options I had but ultimately the professional approach and SnapLock mounting approach led me to go with TruGuard. Note that they do charge a several hundred dollar premium for the SnapLock mounting - they were right in line with other providers on the traditional mounting approach. From the time I met Matt and signed the contract and gave a downpayment it was about 2 weeks until my scheduled installation. I wasn't onsite to observe the installation but the project managers working on my job, Darryl and Travis, both did a good job of communicating and keeping me informed of where things were and any issues that came up. The install ended up occurring over a couple days... they ran into an issue with how the current gutters had been installed over metal flashing that required their crew to move a little slower pulling them down to avoid damaging the flashing and then their crews got caught up with a couple of emergency calls that delayed them from getting back as soon as they'd planned. As above, they did a great job keeping me informed and even offered to come out into the evening and on a Sunday but with no rain in the forecast I agreed to just wait a couple more days. We finally got some rain again and I'm happy to say that the gutters are working perfectly and they look great. The exterior window header looks great too and we don't see any signs of it letting water through anymore. All things equal I had a great experience with TruGuard and wouldn't hesitate to engage them again or to recommend them.
Response from TruGuard
"Thank you so very much for your business and very positive and thorough review. We sincerely appreciate the "A" grade and the recommendation as well. We will be sure to pass on your very kind words to Matt and the entire TruGuard team as they will be very pleased to hear them! Again, we thank you for your business and look forward to serving you again in the future. Best - Andy, TruGuard Customer Service Team [Phone Number Removed]"
Joe M.
Oct 2017
They did what they said, when they said, for the price they said. The result was what I expected.
Response from TruGuard
"We're so glad that you are satisfied with the recent work we completed for you and sincerely appreciate your business. Thanks for the Grade A review and please contact us again for any future home improvement needs. Thanks again! Andy, TruGuard Customer Service Team [Phone Number Removed]"
Licensing
State Contractor License Requirements
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FAQ
TruGuard is currently rated 4.8 overall out of 5.
TruGuard accepts the following forms of payment: CreditCard
Yes, TruGuard offers free project estimates.
No, TruGuard does not offer eco-friendly accreditations.
No, TruGuard does not offer a senior discount.
No, TruGuard does not offer emergency services.
No, TruGuard does not offer warranties.