"Thank you for taking a moment to share feedback. We are truly sorry to hear about your experience. We strive for transparency and quality in our work, and it sounds like we fell short. Your feedback is invaluable, and we will address these issues with our team to improve our service moving forward. After locating your file in our system, we can see that we have resolved the issues. We hope that after all of this you are satisfied with the end results. If you have any further questions or concerns, please reach out to our Service Department at 888-736-6335, option 2."

"Thank you for taking the time time to write this review. We apologize for any undue frustration you’ve experienced during your project and will work with you to resolve all of your concerns as quickly as possible. We take our customer's concerns regarding the quality of our work extremely seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project. But rest assured when you partner with Power on a project, you are partnering with a company that will honor its service promise long after installation day. After looking into the details of your project, we can see that your service appointment has already been scheduled - we are confident that during this appointment we will be able to resolve your outstanding concerns. If you have any questions or would like to discuss this further, please give our Customer Care team a call at (888) 736-6335, option 4 at the prompt."

"We appreciate your concern about having both homeowners present during our in-home estimate. We acknowledge that every household is entitled to its own decision-making process and we want to respect your needs as much as possible. However, home remodeling projects are complex with many variables involved. We require all homeowners to be present during your in-home estimate so that we can meet your home’s needs accurately and efficiently. Miscommunications can be costly and affect everyone invested in the home. Having all parties present allows us to fully understand and execute your goals correctly the first time. We are truly sorry we were unable to make it work for you but would be more than happy to move forward with the estimate once you are able to find a time when you can both be present. If you are still open to it, we would still love to provide you with a free in-home estimate. To reschedule, please reach out to us at [email protected] or call us at 888-736-6335, option 4. Thank you for understanding!"

"Our whole team was glad to see this great review! Thank you so much for the recommendation. As one of the largest home remodelers in the country, it is our mission to provide a stellar experience for every one of our customers—that means you can expect the same level of professionalism throughout the life of your product. Don’t hesitate to give us a call if you have any questions about your products and don’t forget about us if you ever need work done down the line."

"Thank you for taking the time to share this awesome review! We are thrilled to have earned your recommendation, we feel the love and we’ll pass that along to your installation team. We set high standards for our team and we love hearing that they made the grade. We’re always here if you need us and we hope you think of us if you need another contractor!"

"Thank you for taking the time to write this review. While we are glad that you enjoyed your new windows and the crew that installed them in your home, we are sorry to hear about any undue frustrations that may have occurred along the way. When our consultants visit your home and provide a demo they show you the exact product that will be installed onto your home. We try our best to explain to the customer exactly what will be going on, and installed during their project with absolute clarity, but in very rare cases there could be miscommunication. It’s for that reason we like to demo our product to avoid even the slightest bit of confusion and lower the chance of a misunderstanding. With this in mind we’d like to apologize again that this misunderstanding occurred. If you have any other questions or concerns please reach out to our Warranty Service team at your earliest convenience at (888) 736-6335, option 2 at the prompt."

"Thank you for taking the time to leave this review. We appreciate your concern —some of our happiest customers initially felt the same way. Quite frankly, there are cheaper options out there, and we understand the need to keep costs down. However, in our experience, when it comes to home remodeling, the best way to offer pricing relief is with a combination of long-term quality and value. That way you get the job done once, the right way, as opposed to multiple projects to address subpar work. Not only are our products some of the best rated in the industry, but we stand by them with a lifetime, transferable labor warranty. We completely understand pricing constraints but we’d rather apologize for price today than sell you problems in the future. If you have any other questions or concerns please reach out to our Customer Care team at your earliest convenience at (888) 736-6335, option 4 at the prompt so that we can serve you."