Get matched with top egress window pros in Rock Hill, SC

"They replaced all of my windows in 2008 but had to call them back out. they didn't include any drip cap or caulking over the windows. That allows rain to get inside and then wood rots. What kind of window company doesn't know this? Fast forward 11 years later when I'm preparing to sell my house. I request replacement parts for windows that aren't working properly. This should have all been included under warranty but all I hear is complaining about they shouldn't have to deal with it. I call the production manager monthly, for a year, to find out the status of my parts. He always promises to call me back but never does. Every time I ask him about the status, he tries to blame me saying I didn't do my part. I finally sell my house for less money because we didn't fix the window issues. Do not trust this company to install the windows correctly or honor the warranty!"

"This was my first experience with TruGuard, and I found them to be extremely professional. The job was done as promised, there was plenty of communication, and there were no surprises. I would not hesitate to hire them again."

"CJ Blackmon called me up and sold me some great windows"

"Updated as of September 15,2025 1 star!!!! Riley contacted me regarding the honest review I left. She explained “her feelings were hurt”. With a Marketing Manager overlooking the truth of a review, but instead worrying about herself says a lot! She wanted me to changed her review as she said everyone would ask for a reduction. In my original honest review; I never stated there was a discount or even now I’m not stating it. What I am saying is NO appreciation was given even after I pointed that out to her!!!! Avoid the “model” home sales approach. As that is the true meaning of them gaining sales. It’s the marketing line they give to secure a sale. Legacy - no employee should contact a customer and ask them to change a review!!!! Poor business practices! She has cost you on your ratings! 1 star UPDATED - 5 stars to 3 stars! Riley sold us on a "model home" in your area, and only one home can be such. She stated she would touch base very often, and would place a "sign" in the yard until the windows had been completed. Riley stated she would work along side of the window installation team the day of installation. She was NO where to be found! After Riley left my home from the initial showing of the windows; I did not hear from her again. I had to call her 3 days before the new windows were scheduled to arrive, and verify delivery date was still set. RIley - I feel like you did the "old bait and switch...bs lines" with you keeping quiet after the contract was signed, and "model home" in the area bs. Legacy Home Remodeling you offer a great product...which I am still happy with. The instillation team was amazing and quick! The new windows look amazing, and completely transformed the rental property. BUT... your sales people and the lack of communication or appreciation towards the customer is HORRIBLE! So Riley, has cost your company 3 stars as she is a part of it. Customers should feel valued and respected! They should not feel as it was just about a sale and silence. *****OLD REVIEW while Riley was still sitting in my home*** Riley is amazing! Arrived on time, very polite, efficient, and knew her stuff. Legacy Home Remodeling had exactly the windows we wanted. The products offered from Legacy is 5 star. I highly recommend Legacy Home Remodeling for your next project. Plus Riley is a great addition to the team. Thank you!"

"Mike was great to work with on this project. He removed our old cabinets. Installed new cabinets with under mount lighting, new back splash, and new countertops. Updated the peninsula from 2 levels to enlarge it to counter level and expand the surface area. Mike keep us in the loop the entire project. He completed on time and was great to work with."

"Mostly, my complaint is with the contractor's rude attitude. Mistakes were made, such as hole in the ceiling because of his guy stepped on a pipe upstair, new floor scratched because of transporting a tub, carpet accidentally ripped so I had to replace the flooring for a whole bedroom eventhough I had no intention (extra expenses for me for the floor), guest toilet tank cracked, etc. Sure, the contractor made the necessary repairs, but he did not say sorry at all. I brushed it off. Another attitude problem: If you say something that he disagrees, expect a full page of lecture, sometimes with all caption, like: YOU... and NOT! First impression with him was I was asking would it be possible for him to come take a look and give a quote on a weekend since that was the only time I could without having to take some time off from work? His reply was one full page long, i kid you not, lecturing me how he is a deacon at a church, a husband, a father, and has to help with his daughter's homework etc etc. A simple "no" would suffice. I brushed this off, too, thinking that maybe this contractor was a senior, but apparently he wasn't. Also, if he texted you something and you forgot what it was, and you're texting with him, so you figure why don't I ask him now, his reply will be: "Look at my text several days ago" instead of just answer it in one word, like at 5 pm or whatnot. If you're too involved, like telling: after this, can you do this? His answer will be like: Yes, we know! We do this for a living! So, I took that in mind. And, one time the corner wall was obviously patched up very wavy, and I didn't tell him mid day because I thought they'd get to it later before they wrapped up for the day. Then, the day ended and his guys went home. I checked and it was not done. I texted him and he said: why didn't you tell them?? Well, I thought you said your guys are a pro and a pro would definitely notice that! My last straw with him was after a couple of months, the kitchen ceiling downstair was leaking. His guy came and found out that the leak was from an old corroded pipe that they didn't handle. True, but the leaking corroded pipe is right next to (hand in hand with) the new pipe that they replaced for the full gut bathroom renovation. The bathroom was full gutted: floor, wall, and ceiling. He didn't care to mention about the corroded pipe to me? His answers are: - the plumber didn't see it (Well, to change the new pipe, you would have to handle the corroded pipe), - it's not corroded, it's just a discoloration - nobody would care to mention it because you don't fix what's not broken. You wait until it breaks THEN you fix it. So, when the upstair bathroom floor was fully opened, I should not replace the corroded pipe. Wait until it leaks, then just put a hole on the kitchen ceiling downstair?? This made no sense to me. I found a new plumber (a nice guy, heaven sent) said all it needed was a little cleaning on the pipe (I believe it was called 'Flux'), and the leak would not happen. And he also said that he should just clean the pipe, and he definitely saw that corroded pipe. The bathroom renovation journey was very frustrating with Hawk. Had i found 2 bad reviews from other people who called him rude and obnoxious, I would think twice before I hired him. Most of his guys or subcontractors that he used, like the one who accidentaly ripped out my carpet are in fact really nice. I like them eventhough they made mistakes. It's just that the contractor is the one you deal with... on a daily basis.. for 2 months......@@"