Get matched with top egress window pros in Edgemoor, SC

"They replaced all of my windows in 2008 but had to call them back out. they didn't include any drip cap or caulking over the windows. That allows rain to get inside and then wood rots. What kind of window company doesn't know this? Fast forward 11 years later when I'm preparing to sell my house. I request replacement parts for windows that aren't working properly. This should have all been included under warranty but all I hear is complaining about they shouldn't have to deal with it. I call the production manager monthly, for a year, to find out the status of my parts. He always promises to call me back but never does. Every time I ask him about the status, he tries to blame me saying I didn't do my part. I finally sell my house for less money because we didn't fix the window issues. Do not trust this company to install the windows correctly or honor the warranty!"

"CJ Blackmon called me up and sold me some great windows"

"Updated as of September 15,2025 1 star!!!! Riley contacted me regarding the honest review I left. She explained “her feelings were hurt”. With a Marketing Manager overlooking the truth of a review, but instead worrying about herself says a lot! She wanted me to changed her review as she said everyone would ask for a reduction. In my original honest review; I never stated there was a discount or even now I’m not stating it. What I am saying is NO appreciation was given even after I pointed that out to her!!!! Avoid the “model” home sales approach. As that is the true meaning of them gaining sales. It’s the marketing line they give to secure a sale. Legacy - no employee should contact a customer and ask them to change a review!!!! Poor business practices! She has cost you on your ratings! 1 star UPDATED - 5 stars to 3 stars! Riley sold us on a "model home" in your area, and only one home can be such. She stated she would touch base very often, and would place a "sign" in the yard until the windows had been completed. Riley stated she would work along side of the window installation team the day of installation. She was NO where to be found! After Riley left my home from the initial showing of the windows; I did not hear from her again. I had to call her 3 days before the new windows were scheduled to arrive, and verify delivery date was still set. RIley - I feel like you did the "old bait and switch...bs lines" with you keeping quiet after the contract was signed, and "model home" in the area bs. Legacy Home Remodeling you offer a great product...which I am still happy with. The instillation team was amazing and quick! The new windows look amazing, and completely transformed the rental property. BUT... your sales people and the lack of communication or appreciation towards the customer is HORRIBLE! So Riley, has cost your company 3 stars as she is a part of it. Customers should feel valued and respected! They should not feel as it was just about a sale and silence. *****OLD REVIEW while Riley was still sitting in my home*** Riley is amazing! Arrived on time, very polite, efficient, and knew her stuff. Legacy Home Remodeling had exactly the windows we wanted. The products offered from Legacy is 5 star. I highly recommend Legacy Home Remodeling for your next project. Plus Riley is a great addition to the team. Thank you!"

"Mike was great to work with on this project. He removed our old cabinets. Installed new cabinets with under mount lighting, new back splash, and new countertops. Updated the peninsula from 2 levels to enlarge it to counter level and expand the surface area. Mike keep us in the loop the entire project. He completed on time and was great to work with."

"When you pay someone to install windows, you expect all parts of the installation to be completed! We hired this company based on a referral and theirs were done correctly. Our conversation was install of windows with us removing the existing inside window frame. They ASSUMED we would complete the windows. —- window casings and frames —- This was NEVER discussed and we were never told this was not part of their install price. Had we been informed, we most definitely would have requested that work to be done. When I questioned when they would finish, I was told they were not completing the project because we were. This was NOT written in the contract. If we had known they were leaving the windows unfinished completely on the inside, we would not have agreed!!! The owner called after his wife and I had worked things out and he was as far away from professional as you can get and he told me “they had more important jobs to do and would not be completing the job”. His wife called back and they did end up installing the casing and frames, BUT no caulking was done nor was I told it needed to be done to make the windows sealed correctly. Now we know why we have moisture on the inside of new windows when it’s chilly in the morning. After talking to other professional window installers, we have been told that that is part of completing window installations. We do not recommend using this company as long as John Brock is involved. If you do use them, we sure hope they do a COMPLETE job for you. Good luck!"