Get matched with top gas log pros in Saylorsburg, PA

"Very good would recommend."

"Pete determined the pump needed to be changed. He changed it without advising us to pump the tank first. He charged $95 for first half hour, then $95/HR after that. He claimed a big company would have charged us double. Total for the pump and service was $655. He did a sloppy job, using plastic zip ties and the pump was not placed in the tank properly. We had to call him less than 2 weeks later. He came and removed debris from the pump, and did not charge us which was nice, however if the tank was pumped initially, there wouldn't be any debris. We had to call him again 2 weeks after than, at which time he charged us $142.50, and said if he had to come back, he would have to replace the pump. A month later, the alarm went off again (high level water). We decided to go with Allstate Septic, who had us pump the tank first, then came the next day and freed additional debris from the pump. They only charged $85 to come, plus project cost. They determined that the pump was not placed properly, and told us that the work that Pete did was sloppy. They removed and cleared the bottom of the pump and charged only $122. If you need any septic tank work, don't call PTS, call a septic company. Also, PTS claims to accept credit cards, however, Pete did not accept any credit cards, check or cash only, claiming he does not want to pay the credit card fees. Allstate also told us they would have charged us $450 for the pump, not $655. I would never hire him again, his work is sub par, and he is overpriced."

"I hired this company to fix a problem with a gas fireplace. Flame kept going out, followed by pilot light going out. They sent a tech who cleaned out the fireplace, and said the problem was fixed. Charged me $276. One week later same problem returned. Same tech came out and said the problem was that the batteries in my remote were bad! Changed batteries and said problem was solved. Charged me another $276. Four days later, same problem returned. Called Steve Mazzocca, the owner who proceeded to yell at me and berated me because I complained that the problem was still not fixed. Very bad customer service."

"Bought a beautiful wood stove that had the worst install and then the door handle broke leaving us unable to use the stove. We called the sales rep Shawn who seemed honest to fix the issue, when he was unwilling we asked for the manager. Mark Ackerman was nothing short of rude and unwilling to make things right. He began to yell at me saying he was the cheapest price and dated me to get another quote. Not sure how that helps after I have a stove sitting in my home that I can’t use. A day later they refuse to give us the regional manager’s information or fix the stove or return it. We have now spent over $8000 on something we need to repair after less than 24 hours of having it."

"Went well."

"It was very good."