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Wood Heat

Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,

About us

Enjoy the warmth, comfort and beauty of a fire. Wood Heat sells, installs, and services high efficiency fireplaces, stoves, and fireplace inserts. Fuel types include wood, gas, pellet, coal and electric. We also carry wood pellets.

Business highlights

50 years of experience

Services we offer

The area's largest provider of wood, and coal, fireplaces and fireplace inserts, gas, pellet, since 1975., stoves, to home owners and home builders

Accepted Payment Methods

  • CreditCard
Reviews
4.213 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
0%
3
8%
2
0%
1
15%
Showing 1-13 of 13 reviews
Mimi F.
Mar 2024
1.0
$8,169
Bought a beautiful wood stove that had the worst install and then the door handle broke leaving us unable to use the stove. We called the sales rep Shawn who seemed honest to fix the issue, when he was unwilling we asked for the manager. Mark Ackerman was nothing short of rude and unwilling to make things right. He began to yell at me saying he was the cheapest price and dated me to get another quote. Not sure how that helps after I have a stove sitting in my home that I can’t use. A day later they refuse to give us the regional manager’s information or fix the stove or return it. We have now spent over $8000 on something we need to repair after less than 24 hours of having it.

Stacey C.
Sep 2016
1.0
$4,500
Installation did not go well. When I got the estimate I told them to measure the spot (I had an old stove in the same spot) and let me know what brand/model would work best to heat my basement based on those measurements. I think the stove was too big because they had to take it in and out 3 times before it was installed. The stove has not worked properly since. We went through one full burning season. I have the chimney company come and clean 2x a year and they said the fires are not getting hot enough. I agree and they are smokey and difficult to keep going. I have to load wood every 2 hours so not much sleep on most nights. The chimney company said it did not look like I cleaned it at all this season - almost a chimney fire. I had at least 5-7 service calls to my house. It was always excuses but my old stove worked fine.

Alan A.
May 2016
3.0
$5,800
The sales team spent a lot of time helping us choose an insert to fit our needs. We talked, measured, and compared until we were satisfied. Of course, they steered us to the top model, which is understandable, and which we purchased. We were not informed until signing the paperwork that we had to put down a large deposit. Also, they called us later because they forgot our finance terms.

During installation, they discovered a small pile of ash and insulation on the old insert. They charged $189.00 to remove it, which is more than our sweep charges for an entire cleaning. I contacted Wood Heat twice asking if they only removed that pile or did an entire cleaning (which their contract says is their charge for cleaning), and received a promise to look into it. Never happened.
Due to an error in installation, we wasted about a dozen fires with very little heat. They did fix this for free.


They also charged $75.00 to remove the old insert and wheel it down our driveway for trash pickup. That's what the contract says, but it seems excessive. Appliance dealers have charged us from free to $25 to install the new and haul away the old.

The new unit, Jotul C 550 CB, has proven inadequate for our room. It is rated for 2,000 sq. ft.; our room is 330 sq. ft. We have to sit directly in front of it to feel the heat; the output is anemic. Our old one of over 20 years heated the room in a couple hours to the point of sweating, and the house after a full day's burn.

The initial hour labor charge is $189.00, more than a mechanic, plumber, electrician, or doctor. Our sweep warned us about dealing with Wood Heat.

Todd, their service tech, who came twice, was great. He taught us a new way to start and maintain a fire and explained the mechanics of heating a house. We highly recommend him.

We knew, contractually, what the charges are but were hoping for some leeway. We are disappointed in the product. Watching the fire makes for good entertainment but poor comfort. We paid $5500.00 for a picture of a fire.
Response from Wood Heat
"Thank you for the compliment on our service technician and for fairly noting that all the charges were explained and agreed to up front. As for costs being higher than you would have liked, I can empathize - cable bills, car repairs, housing, taxes, etc. The list can go on and on. My father, the founder of Wood Heat, reminds me he sold the iconic Jotul F118 for $400, which seemed expensive in 1975. Now it sells for $1999 and is still recognized as a great value, as all Jotul wood stoves are. The Jotul C550 model you purchased has been the top-selling wood insert in the U.S. for many years. Both Wood Heat and Jotul have great confidence in its performance. When loaded with seasoned hardwood, and operated according to the manufacturers instructions, the C550 will deliver its rated output and more. Always qualify the fuel load - the moisture content and quantity of the wood makes a big difference in heat output. Our staff has left several messages asking to call us during our regular business hours to review any issues."

David W.
Mar 2016
5.0
Yes, I recommend this pro
$5,000
unknown
Response from Wood Heat
"Thanks for your kind words. We're pleased that you are happy with your new insert."

Marianne M.
Jan 2016
5.0
Yes, I recommend this pro
$5,000
unknown

Joan Y.
Oct 2015
5.0
Yes, I recommend this pro
$120
.

Walter F.
Feb 2015
5.0
Yes, I recommend this pro
$235

John was very, very professional arriving on time, going straight to work with all the tools he needed to clean, check and replace a defective part. He explained a number of questions I had asked and demonstrated what needed to be done. Upon leaving he cleaned the area where he had set up.





Edward F.
Feb 2015
5.0
Yes, I recommend this pro
$4,500
We had an existing gas stove in a room that wasn't all that user friendly.  Wood Heat has a great showroom in Quakertown where we could compare stoves side by side and choose the one that fit our decor.  The salesman helped us make sure that the stove we picked out would do what we were asking of it as well.  The installation went smoothly with no issues.  The old stove was removed and the new stove put in place.  The installers were great as well.  The floor was covered during the process ensuring no damage during installation.  The new stove works great and does exactly what we were looking for.
Response from Wood Heat
"Thank you. We're glad that you are happy with your new stove!"

Marie P.
Feb 2015
5.0
Yes, I recommend this pro
$120
We continued to have an issues with the fireplace after the maintenance.  The company returned within 3 days and fixed the issue without charge.  Very pleasant and professional staff.
Response from Wood Heat
"Thank you. Our service team works hard to keep our customers warm when the weather gets cold!"

Carolyn A.
Jan 2015
5.0
Yes, I recommend this pro
$4,000
The existing gas fireplace in our home was outdated so we decided to get an insert that would also serve as an additional heat source. We were concerned that an insert would be hard to fit since it was a small opening. The sales rep came out to or home and took measurements to ensure the unit we ordered was correct. The installers were friendly and knowledgeable and the whole experience was painless.
Response from Wood Heat
"Thanks for your kind words. We're pleased that you are happy with your new insert."

ALLEN E.
Oct 2014
5.0
Yes, I recommend this pro
$2,500
.
Response from Wood Heat
"Thanks for your kind words. As a family owned and operated business, we take great pride in the quality of the products we sell and the service we provide. We love to help our customers save money on their heating bills!"

Lindsey S.
Jan 2014
5.0
Yes, I recommend this pro
$4,800
It was great.  My husband and I thought we wanted a wood stove to put in our fireplace that was condemned by a chimney sweep.  After going into the store, we were instantly sold by the salesperson.  He talked us through the positives and negatives of all types of stoves, and in the end we went a direction we didn't think we were going to go.  The team that came and installed it was extremely professional and walked us through everything we needed to know.  They did an excellent job and cleaned everything up when they left.  We have now been enjoying our insert daily and it's saved us a ton of money in oil heat.  Overall we were extremely satisfied.

Bruce C.
Oct 2009
5.0
Yes, I recommend this pro
$3,700
Overall, I was happy with the service. I thought the price was reasonable and I would use them again in the future if needed.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Wood Heat is currently rated 4.2 overall out of 5.

Wood Heat accepts the following forms of payment: CreditCard

No, Wood Heat does not offer free project estimates.

No, Wood Heat does not offer eco-friendly accreditations.

No, Wood Heat does not offer a senior discount.

No, Wood Heat does not offer emergency services.

No, Wood Heat does not offer warranties.