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"Quick and helpful"

"initially ok though while onsite I had to ask "what is that rattling noise"...I don't understand how they didn't realize they had dropped a piece of cut duct sheeting into the unit interior. They used bad taping on the modifications they made to the ducts and it all blew apart. called to have them back to fix several times and they never bothered to answer"

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"Jason was very professional but showed that he cared when needed. Gave me all the options to fix my central air unit."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Pretty sad. You might want to actually think twice before using them. The Service for us has been pathetic. We have zero confidence in their technicians and the company actually knowing what they are doing!! You know it is sad that you guys installed a garbage unit supposedly as a high end AC HVAC unit and a completely new heating system at a cost of over 25000+ and I continue to pay large service bills just 3 years later. $1800 this time. Really? This AC unit completely failed in less than 3 years and it was their supposedly “High end unit” ….a unit large enough for a house Twice my size. This has been such A bad decision choosing Haller as they have shown us nothing but a Pathetically disorganized company with service calls, and it’s been an even worst decision spending the money with them thinking they stood behind their work and valued quality products. Very sad!! I personally recommend you look elsewhere if you want quality and someone that stands behind their work. They’ve made Mistake after mistake literally every time they come out. It’s like I’m dealing with the 3 stooges and I’m stuck in some bad comedy show."

"They're great. They are courteous, professional, knowledgeable and they have a good communication."

"I AM LIVID WITH THEIR SERVICE. My husband and I have been living in our home 4 years without a single issue with our cooling system. We had UGI come out to "service" our system and said everything looked great....2 months later something with our compressor blew...that was $400. Then this morning, less than 30 days later, we apparently needed a brand new thermostat.....another $400 and guess what? MY HOUSE IS STILL NOT COOLING DOWN. So I called and said how it is absolutely ridiculous that there is still an issue especially after charging us to "fix" the thermostat. I am obviously frustrated. I work from home, its hot and I am pregnant with 4 pets in my home that are distressed from the rising heat and their customer service agent has the audacity to be BEYOND RUDE and tell me "to have a better day" as if it was MY FAULT...ok. It is very odd that ever since they came to "service" our central air system they've had to come back THREE TIMES and the system STILL NOT WORK. BEWARE!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."