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"It was great. He was able to immediately repair it as soon as he was able to diagnose the issue. He was quick and was able to resolve the issue the same day."

"The installation went very well."

"made an appointment because the price quoted to me to diagnose my issue was $89 plus tax, if any repairs are made that would be additional. technician spent 15 min in attic to determine nothing was wrong and then spent remaining time speculating what it could be. After all was said and nothing done my bill came to $307. Technician indicated that it was an extended diagnostic visit. I was shocked and appalled! No tools were used, no repairs were done just the technician speculating on my dime. Contacted the main office and Eva said she would refund me $89 by check. It's gouging and dishonest. If I had known i was being charged by the hour, I guarantee he would have been out of my house 20 mins after he arrived. Im considering contacting the BBB and the attorney general if this is not resolved satisfactorily. I have no problem paying the diagnostics charge of $89 plus tax but not the extended portion."

"Bill Basden Wood burn Oregon Bryan was very good and punctual. Diagnose the problems a faulty igniter for gas. He went to south Salem to get the part. Was back in an hour and 60 minutes later we were good to go with heat. The part he removed was put in 12/15/24 and failed on 1/31/25 . This was crappy work for another furnace. who did not want to give me a refund. from my 369..00 because it was past 30 days. they gave us 50.00 and had to fight to get that. the enclosed photo's tell the tail."

"Matthew was on time and professional."

"We have had the equipment installed since June but nothing works. If someone comes out, they say someone needs to fix the issue and leave. We call several times a day and can't get past the call center."

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"They did a great job in a timely manner for a good price. I would recommend them. They came out and attempted to fix my furnace. The initial fix solved one problem, but then an even larger problem was found. At that point they recommended replacing the furnace as it was already on its last leg anyway. I got a quote for work from them and 2 other companies. The other companies agreed a replacement was the best option. Integrity Air had the best price. Their technicians were very friendly and explained what they were doing during all steps. They were prompt with their service. I had a secondary source for heat (gas fireplace inside), so I was in no rush and had the service calls when it was convenient for my schedule. They did have appointments available sooner had I wanted and needed the heat fixed sooner."

"They were prompt, did as promised, left the job site clean and very professional."

"Fair and great service! I would highly recommend for any Hvac needs."