Sunset Heating Cooling & Plumbing, LLC

Retired carpenter here. Purchased new heat pump and furnace in 2020 from Sunset heating and cooling. It stopped working after 5 years. We have had 2 different techs out to look at it. They can't fix it. But they did offer a $2000 to $4000 fix for us. On a fixed income. This is robbery.

efficient and communicative

We have had the equipment installed since June but nothing works. If someone comes out, they say someone needs to fix the issue and leave. We call several times a day and can't get past the call center.

Customer service is terrible call 7 times to talk to a manager and haven't heard back yet. Could not get passed the phone operator

Daniel came to do a yearly maintenance on my heat exchanger and heat pump. Everything was working great! He suggested I do a few things down the road. I will be scheduling a ductwork cleaning sooner than later. Everything is so expensive, I have to prioritize my needs. He was patient and not pushy

The company will not provide you with an itemized receipt. The lack of transparency is concerning, and I would be very suspicious about using them in the future as their price was much higher than their competitors.. If you plan on submitting for insurance reimbursement, for any reason, absolutely do not use them as they will not provide you with a receipt breaking down the material/labor cost, and insurance will not reimburse you.

Sunset came out first thing on a Monday morning. They were able to diagnose and fix my issue quickly. Great job. We also talked about future work. My only issue was that the final bill was not the price quoted. There was another charge for them to come out to the house. That was never discussed by the office when they originally spoke with me. Effectively it was a hidden fee. Please be transparent up front.

Hi

Their technician did a great job of replacing my condenser fan's starter capacitor.

The gentleman that gave us the estimate was awesome. Could just tell he is very into his career. The installers were also great. They came early, which is never heard of. So I really appreciated it. The ac works so great, I almost need a sweater now. Haha

Quick response and polite worker

Everyone was very professional, expert in their knowledge and execution of the project, and amenable to all my questions - they were never too busy to address any concerns or questions I had.

Our AC went down, I called Sunset, and they're able to get a person out today. Friendly service and we'll be back to a comfortable temperature inside the house in no time.

Techs were great, my install was complicated and they were able to adapt and overcome. Price was the lowest bid.

They were professional and kept me informed every step of the way.

Great folks to deal with. Quote was the best, work high quality and quick. What more could you ask for?

no thank you I am not comfortable leaving information on-line

When everyone else quoted me a 3 week lead time, Sunset came out the next day and 30% less costly than thee next bid!

Very professional and honest

Excellent customer service, made sure the repair was completed

Tech provided great service and kept me informed as to the work that was being done before he did it.

Very friendly.

Nothing really

Next day response.. Eduardo found the loose wire problem and repaired it. So glad to have heat again.