made an appointment because the price quoted to me to diagnose my issue was $89 plus tax, if any repairs are made that would be additional. technician spent 15 min in attic to determine nothing was wrong and then spent remaining time speculating what it could be. After all was said and nothing done my bill came to $307. Technician indicated that it was an extended diagnostic visit. I was shocked and appalled! No tools were used, no repairs were done just the technician speculating on my dime. Contacted the main office and Eva said she would refund me $89 by check. It's gouging and dishonest. If I had known i was being charged by the hour, I guarantee he would have been out of my house 20 mins after he arrived. Im considering contacting the BBB and the attorney general if this is not resolved satisfactorily. I have no problem paying the diagnostics charge of $89 plus tax but not the extended portion.

They were on time. They diagnosed the problem and, although the furnace seemed to be constructed to make repairing it difficult, they fixed the problem. My only complaint was the bill was one line (parts and labor) with no breakdown of how much each was. It was not too expensive, so no problem. It just would have been nice to have it broken down.

Paul was great and very responsive. Work was completed on schedule. Would definitely hire again.

They did a great job! I enjoyed speaking with Andrea at the office, she got me scheduled fairly quickly. David came out on time and was able to get my furnace installed. I am very pleased with reaching out to them. Would recommend others to use them.

They were very professional and on time. Will use them again!