Longs Handyman Service

"This customer took advantage of our company. We try and help people out who are on budgets and sometimes we end up getting taken advantage of I ended up paying for all of her materials she didn't understand that materials are extra in addition to the labor. No matter how many times I tried to explain to her she became more and more aggressive even threatening to call the police if I did not leave the property without being paid. We learn new lessons every day 22 years in business first time I've ever had one of these. Let's hope they are few and far between."

"This customer was in a feud with her neighbors prior to my arrival. I had been warned by my customer to tread lightly with her because she was already on a Warpath with them for the last few years regarding her fences and the vines growing on her fence which were growing through the fence which made it virtually impossible to spray the fence without getting anything on their Vines which grew into my customers yard. The berries and Vines which were directly on the other side of the fence were covered but there was no way to protect any Vines which grew through the fence and into the neighbor's yard which I was performing the job for . This neighbor talked to me like I was a child . My customers felt threatened by her and did their best to avoid engaging with her. And again I was warned about this by the neighbor and how they were made to feel belittled when dealing with this neighbor. I was basically asked by my customer to not even engage with her no matter if she speaks with me or . yes I was short with her because she was being completely unrealistic as to how we were to paint a fence with her bushes growing through it. It's amazing to me when people can't assume responsibility in situations like this."

"Hi my name is Chris Long owner longs handyman . I have been in business for over 15 years customers love me. I have a major customer base which have been with me from the beginning. Many references, so many I could not begin to list, But please contact me 503-481-7544 for a list of references. Everything from complete remodels to simple fix repairs. This customer requested a budget job on a home she was selling in preparation for sale. Inspector told her she would need to change out the entire sub floor. When customer received her bid from me to do work properly she gasped at the cost. She asked if we could just replace the damaged area and lay new vinyl over the old vinyl floor. We adjusted the bid and repair was complete.The job was great it looked like a brand new floor. But it came back to bite her because upon re inspect when house sold 6 moths later.They found moisture in the floor which is common when a new vinyl flooring is set but when the buyer looked at my invoice which clearly stated the floor was patched then new vinyl floor replaced they felt as though the seller was scamming them and they lost the sale. Hence the reason for the complaint. The inspector stated the floor was not replaced and made the seller replace it like it should have been done originally. So lesson to sellers do not skimp on repairs they may come back to get you."

"I am not sure what web site this home owner used to confirm my license information. But I have been licensed bonded and insured since 2001 and have been in great standing with the contractors board for over 10 years. Anyone can go to Oregon Contractors board and get this information for themselves. Its a shame that people can freely come on this site and bad mouth good contractors who abide by Oregon law and have been in great standing with the BBB for so many years. We have always been a company who prides ourselves on great customer service. Always have Always will..."

"Hi the customer was made aware of a crack in the mirror the moment the light came off the wall. This is a mirror which has a hole cut out of the center in the exact location where the light above the sink is installed. It has a round ring which hides the electrical box. The light hid the small crack in the mirror. The first light was installed no problem then when the second light was removed the crack was evident. When the new light went on you could not see the crack just like before removal but we notified the customer that it may develop a hair line crack now since we are installing a new support bracket for the new light it may put pressure on the mirror in different location causing the mirror to crack further. The light fixture the customer chose to replace the old light were much heavier with heavy glass globes where before all that was there was decor light bulbs. Very light fixture. The pressure of the heavy light on the already damaged mirror caused the crack. The home owner was not aware of the crack when deciding to change the lights out and after warning him of the potential cracking he still opted to have the lights put in. I cannot be responsible for something which is hidden from both me and the home owner prior to disassemble. It may have lasted forever without cracking but put weight on it and tighten down a new light on top of a mirror and you face potentially cracking it. Told home owner of potential issue did not have a problem till it cracked a week or so later. Then I got a call to come fix it. gave the customer some options he decided to go with someone else. Customers were informed that I [Member Information Removed] be at the home between 1-2 p.[Member Name Removed]. so this is the window of time I [Member Information Removed] arrive.This was several years ago and I am still just a one-man show."