ROYAL MOORE NISSAN/SUBARU

They are great.

We have all our service done here, and it is always wonderful!

At the time I bought the car I bought some kind of a discounted coupon book for service. So I've been back there for a couple of oil changes.

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They do a pretty good job.

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The front desk person was very prompt. Came to my car as I pulled up to the garage. He took all my information and coupon; and gave me an approximation of when my car would be ready. I asked that the car be vacuumed. He said not a problem. I went to their waiting room, which is very well used and not very inviting. The desk person first came to me when the car was finished and explained what they had done to the car; all very reasonable. However, when I went out to my car I found the seat changed, which is difficult for me to readjust to a comfortable position. They had not vacuumed the car; last time I asked for a car wash and that was not done either, so they lack attention to detail that would ensure great customer loyalty.

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The oil change at Subaru is always good, so it's okay although I don't think it's the best. I have to wait when I'm there, but not too much.

Royal Moore Nissan/Subaru's quality, responsiveness, and professionalism are excellent and the price is fair.

All my experiences, including the vehicle purchase from them, have been good. They've always been reliable and professional.

Arrogant and condescending salespeople who don't know their cars

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You can get an appointment whenever you want one. Royal Moore Nissan/Subaru has every service that has been performed on their computer data. They tell you approximately how long it is going to take and it ends up being very close. If they find something while doing the oil changed they tell you and make arrangements to get it fixed.

A few times they told that I had damage to the head gasket that would cause the oil to leak. To date I have not had a problem with oil leaking so I am not sure about that.

They are very efficient. They do things in a very timely manner. They are always accurate at finding what the problem is and really seem to know what they are doing. They don't perform any unnecessary work. They always get the car repaired and back to you by the time they promise.

They were personable people. They were professional while working on my car. I would use them in the future to work on my car. The quality of their work was good.

I followed recommended replacement of power steering hoses from mechanic even though I was not having a problem. It took them 4 times to fix the problem after they messed up by not replacing an O ring, which caused the pump to fail, then when they replaced the pump they forgot the O ring again. I believe they are not competent, or they scammed me. I had the car rechecked by another certified mechanic and he was the one that brought the poor work to my attention and told me O rings do not fail as fast as mine did, unless it was installed wrong, or not at all. I will never have this group touch my car again. They cost me a lot of money and a lot of time.