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"Super helpful"

"He was knowledgeable and fast !"

"Their certified tech Jim was so professional and kind. He was fast and efficient."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Repair Clinic sent me a water intake valve that had some scuff marks and an unnecessary fixture (which I thought nothing of, assuming it had been removed from a new dishwasher). When the part did not fix my dishwasher's issue, I ordered a circulation pump, which also failed to fix the issue, so I decided to return both parts. Repair Clinic blamed me for the scuff marks and extra fixture, which is unacceptable. They referenced their return policy which states that parts which have been installed cannot be returned, and denied me any form of refund. For all I know, the water intake valve was defective, and I have no recourse. Don't put any stock in the "No-Hassle 365-Day Returns" they proudly tout on their homepage. Instead, expect finger-pointing and uncaring dismissal. You are better off with one of their many competitors."

"It went smoothly. They always kept in touch with email's & phone calls. They called 1/2 hour before scheduled time to say they were on their way. The laid down mats to protect my floors. The cleaned out the insert and vacuumed all around so not to spill any debris into the room. They were worth every penny. They said the stove was about 600 lbs. They carefully explained about the EPA needed proof that the stove was removed & destroyed which I had no idea it was needed."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"Avoid Parr lumber entirely, Parr lumber company has always had the worst service possible, I am a larger company that has been in this industry for 38 years. There is not enough space here for me to explain how bad Parr is. From flat out rude at the counter to yard workers telling our guys to load their own material, answering the phone with a "What the F do you want!! Telling us that we are unreasonable for expecting Parr to give us exactly what we paid for, example we ordered black window and doors on a project, they sent white with many pieces broken, their esponse was we can paint them for you and give you a small credit for the broken windows and when I declined that ridiculous offer they got mad and tried blaming us for their mistake, weeks later we still do not have the very expensive windows and doors that I have paid for and Parr is not trying to be helpful at all in Fact they are going out of their way to be overly rude and refusing to give us information on the reorder of product that we paid for long ago. I buy approx. 400K in windows a year although I do not buy lumber Parr I gave them a shot at our window and door business and it was a huge mistake. Our company and our employees will never ever do business with Parr. Parr acts like a bully and their management backs that up, An area manager name Levi told me personally they could care less about our business, he was upset that I told him about their bad service and that we spend a million plus dollars at the best lumber company in town - Pacific Lumber Co. These facts are not something new this has been Parr's MO for the past 20 years and unfortunately it has gotten worse. Levi the Manager reminded me that Parr is a giant in this area without apology which was more of a threat then a fact. Parr does not exemplify the NW well at all. Stop shopping at Parr Lumber, notable mention for the absolute worst attitude and service is Jim Noblet at the 185th Parr store along with area manager Levi who refused to give his last name which is always a bad sign."