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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Chris and Joel were great, they were in and out and our water heater was rewired and sump pump wired in no time at all."

"We needed some posts in our basement replaced with proper footings. TerraFirma was quick to respond and quick to do the work. We are very happy with the result and would recommend."

"This company was on top of getting the work done, provided clear estimates, and followed through with the repairs described. It was a multi-layered project that could have been confusing to track, but they made it easy."

"Chris came out to do the initial assessment. I had been reading about crawlspace treatments, so I had questions about encapsulation and 16 mil vapor barrier. Rather than upselling, he told me that; 1. The insulation I had was hanging down all over the place, meaning it wasn't accomplishing anything, so he recommended removing it. He said that replacing it wouldn't help much and would not be cost effective. 2. Since I had no water issues the 16 mil vapor barrier wouldn't be of any value to me and the standard 6 mil material would do just fine for about $1000 less. I had asked for the right solution, not the cheapest, so I very much appreciate his recommendations. The actual job went off as scheduled with no problems. They sent me pictures, which was great, since I don't ever intend to go under there again. I also had a number of interactions with the office manager, Julie, and found her to be pleasant and responsive every time."