Get matched with top water heater pros in Washingtonville, OH

"I am not pleased with the service I received! They damaged my waterline and stated someone would be out to fix it. It's been 9 months and no one will return my calls nor have they come to fix what they damaged! They ruined my lawn and never came back to replace the soil they dug up! They ruined my basement floor and I had to replace my entire floor! They said they would be out to test the sump pump and drains that were installed, again, it's been 9 months and no one has followed up with me! I'm really concerned that the lifetime warranty they say I have even exists!"

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"Matt does great work at a great price. Took care of all my plumbing issues and had my water running again in no time. You won't find a better plumber."

"Great job professional and listens to the customer. Mike did a great job and reasonably priced. I will continue to do business with."

"They did quality work; both rough-in and finish for a bathroom remodel. I would highly recommend then for anyone's plumbing needs."

"Good, Very nice and good"

"Todd arrived on time, explained everything he was doing and helped us select the replacement fixture. I was very happy with his service and would not hesitate to hire him again."

"Back in 2017 we had an entire new heat pump, inside and outside installed. Bob and his employee Michael installed everything. We came home one day to light switches reversed in the house and one of our cats locked in a room that the door always remained closed to. So we had a bad feeling about what was going on while we had to be away at work. We have one camera in our basement which caught footage of Michael trying to pick the lock to a heavy metal door we have in the basement. Violated is a very appropriate word to describe how we felt after knowing our entire house was rummaged through. But not only violated, scared because we didn’t know if he’d come back to our house after the job was done. We found this footage the day after it had happened and called Bob to inform him of this. While Bob did go out of his way to finish the job on the weekend and alone, we made it very clear Michael was not to be on our property again. When doing a small remodel in the house after the fact, we found above the indoor unit, a lock pit set along with a number of our personal items he stashed there, that we can only assume he intended to steal. Which made us go looking above air ducts in the basement. We found multiple piles of copper piping from the brand new line set that was being stashed. Every year since the brand new unit was installed we have had nothing but problems. We continued to call Bob because of the warranty on the unit. Comments like “well you don’t want my employee on your property” and “you don’t like my employee” we’re made- as if we didn’t have a solid reasoning behind it. Bandaid after bandaid with Bob. There is no way we should need serviced every spring and winter. I just simply don’t believe it. Yet here we are again needing to be serviced this spring. We absolutely will not be calling Bob. The reason we waited so long to make this publicly known was because we didn’t want to dirty Bobs name or reputation over what we thought was just an employee problem, who Bob still employs. Along with also being scared of what the repercussions could be by making this public. But after continuous rude remarks and constant attitude after every time we call seasonally with problems, we feel that it’s time to make this publicly known because who knows who else has had similar issues. If you do a little background check on his employee Michael, you won’t want him at your house either! Anyone who wants to see this footage or pictures of proof- please feel free to message me!"

"So Monday of Thanksgiving week, 11/22/21, my husband is investigating a leaking hot water heater. It was at least 10 years old. He couldn't stop the leak or fix it so he called a large company to get someone here to take a look. They called him back and said they couldn't get here until Friday, the day after Thanksgiving!!!! He did another search and called Thacker. He said the lady on the phone was very nice and that someone would get back to him shortly. He called them back because he gave them the wrong size of the water heater and they said they had one. Within an hour then were here with a hot water heater. Forrest and Ed brought it in and to the basement but it was damaged/dented pretty bad, even though the box was fine. Off they went to find another! They were back in about an hour and a half and installed it. Great job and fast in getting to us. Who would want to go without hot water for a week?! Not us! Thank you Thacker Heating and Plumbing. We would highly recommend!!"