Crystal Springs

Awful company. I've actually had very nice BUT completely ineffectual customer service reps at the call center. They give the impression that they 'get it', are quite sympathetic, and seem to know who to contact about the issue and then NOTHING that was discussed gets resolved. They don't show up when they say and not only do they charge for bottles, they don't pick up empty ones. I've got 13 empty bottles in our tiny office closet and they're not picking them up after weeks of calling. They charged me for battle rental to the tune of $156 dollars. Unfortunately, they seem to be the only option. I'm hiring s teenager Togo to the local grocery to fill up bottles each week from here on out. This company is in a serious customer service crisis and don't seem to care. DONT USE DS WATERS, CRYSTAL SPRINGS.

Unresolved

unknown

The delivery is always good. They are quick and always call us to tell us when they will be there. The water was coming in and money was going out. I got the bill, but there was no total. Long story short I accidentally paid them $900. I called to try and get the money back and they didn't say anything about getting the money back. So now I have called multiple times and each time they tell me that they have already refunded the money or that they had to send it in individual checks. We have been waiting 3 months now for our money back and they just keep giving me the run around.

I didn't report them to Angie's List when they shorted my order and didn't report them when they crashed their truck into my tree leaving a limb hanging which they later did come out to remove. Now that they're penalizing customers who want paper invoices I have to report them. I've had paper invoices sent for over 25 years. I prefer to use the postal service, and if you use paper invoicing instead of electronic payment you will be billed an extra $2. I spoke with a manager recently and voiced to him that I've always paid in my bill toward the cost of printing the invoices, given that there was no price deduction in the water fees, why should I be billed extra for the paper invoice. His response was that they're trying to "go green" which is just a politically correct way to price gouge. He was adamant that no part of my previous bill went toward overhead including paper invoicing. They've also added to the bill for many years a "fuel charge" that varies based on the cost of gasoline at the time. Even when the gasoline prices were extremely low they still charged you. If only DS Waters had some sort of competition instead of being allowed to buy them all up we might have better service.

unknown

Terrible customer service.  I have requested 10 times that they deliver water to my back porch, which is where the empty bottles are placed.  Every third month, they leave bottles on my front porch, which means they don't pick up the empties.  I have had to call them 8 or 10 times to make the same request, and they can't get it right.  And though they promise to make a separate trip to pick up the empties, they never do.  
The only reason I use this company is because they seem to be the only company that delivers fluoridated water.  Otherwise, I would drop them in a second.

HORRIBLE CUSTOMER SERVICE.

DO NOT USE THIS SERVICE.
Customer service was terrible from start to finish. I was with them for several months. Canceled service today.
1. Tried to set up online. It didn't work. I called 800 number, order was put in wrong.
2. Was told I had to be home for cooler delivery. No call ever came. Came home to cooler on porch with no instructions or support number. Called customer service that night during working hours, phone just rang.
3. Tried several times to halt delivery when we hadn't used the full order. Sometimes it worked, sometimes it didn't. Sometimes ended up with no bottles, sometimes with too many.
4. Delivery was incomplete last week. Called to get the rest of the order delivered before big family gathering on weekend. Was told delivery would happen on Friday, bottle never showed. Learned this morning that driver arbitrarily decided that because he could see I had a full bottle by the door that I "didn't need the rest of my order."
5. Phone customer service agents lie. Tell you one thing, something else happens. Won't refund/credit orders not properly filled.

We use Crystal Springs currently.  They charge per bottle now.  I really don't like their service but I like their product.  They wouldn't come when they said they would and it was frustrating.  I think their getting better.  I recommend the cooler to people.  You don't have to rent it you just purchase it.

The price was reasonable, but the delivery was terrible. They did not deliver when scheduled, and even though I made several phone calls to complain, the delivery person never arrived. This happened several times. When they missed their fourth delivery in a row, I cancelled the service.

unknown

ot much but stress me out and waste a LOT of my valuable time!!!

unknown

I will never use them again.  They are the worst delivery service ever.

WORST COMPANY EVER. SET UP ACCOUNT AND WAS SCHEDULED TO GET FIRST DELIVERY ON 12/30. Waited all day ..no show...no call. I called and and they said 12/31.....waited all day...no show no call. Numerous other calls to them and supervisors. They said delivery on 1/4 ....same...no show..no call. Same for today. I am done with them. If there was. Minus F...they should rate this. DO NOT WASTE YOUR TIME. Use Zeparelis....next day service and super professional.

unknown

Whatever you do not use this company.  Worst customer service, started signing up online and then I noticed a 3 week delivery date.  Cancelled the account after being on the phone for 30 minutes.  3 weeks later a delivery guy shows up at my door with a cooler and 3 jugs.  I tell him I cancelled.  As he is walking away down the hall, he shuts the word "F@ck!". In a professional office environment.  Now today, 5 days later, I am on hold again with them trying to get a $36 credit back from them, for service they never provided.  I have been on hold now for 33 minutes and I am certain longer.  I did speak with someone at 26 minutes and in 2 minutes told them my story.  Now I am back on hold, they haven't even cancelled my account.  worst service stay away!!!

I used them for years but little by little the company was bought out by bigger and bigger water companies until DS Waters bought Crystal Springs.  I couldn't get a human on the phone, the website was not working, or you were told to call when you reached someone on the website and wait times on Hold were ridiculous. I switched to Culligan and it was great until they bought Culligan locally and now I can't get them to pick up my empty bottles!!!! I've called and called. Their staff on the phone are totally incompetent and the local driver is one angry dude and I hate this company so much at the moment. I've had four empty bottles sitting on my porch for over a week and they keep promising to pick them up. NEVER EVER USE THIS COMPANY. The filtered water in my fridge tastes pretty darn good right now. THEY ARE AWFUL. if you call and cancel service as you will be out of the country or on vacation they still deliver water. They don't pay any attention IF you can get a human on the phone. They are on of the very worst companies I've ever dealt with in my entire adult life. Horrible. They don't care about you at all. Trust me on this.  I had a driver call me and ask why I was leaving and he promised me that if I had any issues he would handle it.  For the last two weeks he's been promising me that someone would pick up my empty bottles.  The company owes me for the four on my porch and the two I returned in October and I am so angry at this point you wouldn't believe it.  The people on the phone - if you can ever get one - are morons.  Stupid and they don't listen and they don't do anything when you change your delivery.   They are totally awful.
NEVER EVER HIRE THEM.  THEY ARE THE WORST.  I'M NOT A CRAZY PERSON.  THEY DON'T GIVE A YOU KNOW WHAT ABOUT YOU AS A CUSTOMER!!!!!!!!!!!!! Get your water somewhere else but not from these people.

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I had a horrible experience with them. Their price is average. I sent out for a water delivery plan and they showed up the first two times. After that, they never showed. I went on their website because I wanted to change from a biweekly to monthly plan. I called their service and they said they would send someone out on Monday. Nobody showed up. I went back to their website and they said they were going to send somebody on Tuesday. Still, nobody showed up. On their website, they had changed it to Wednesday again but still, nobody showed up. I called them to cancel their service and they put me to another level of customer service. They put me on hold for an hour and a half just to cancel everything. They said they would be putting me through to the regional manager but nobody called me back. In the end, they said I wasn't a paying customer so it didn't matter.

Crystal springs did nothing but apologize. I cancelled my service in July 2015 and the rep was aware of it but yet they tried to deliver water which I refused. I still had full bottles that I had not used. Now they have charging for monthly deliveries 3 bottles but no product has been delivered to my residence.

The worst customer service, the worst website, the worst delivery service, and the longest time on hold trying to get what we paid for--second only to Comcast.  The worst part of all is that the water is delicious.  However, the service issues alone are forcing us to cancel.  After four straight months of this, our patience is gone.

-I CALLED THE COMPANY THREE TIMES ON THE DAY OF DELIVERY TO ASK THAT THE DELIVERY PERSON PICK UP THE PRODUCT LEFT AND REPLACE IT WITH THE RIGHT PRODUCT REQUESTED.  THE FIRST CUSTOMER SERVICE REP PUT ME ON HOLD CALLED THE DELIVERY PERSON, NO ANSWER, LEFT A MESSGE TO CALL ME.  AFTER I HUNG UP FROM THAT CUSTOMER SERVICE REP, I DID RECEIVE A PHONE CALL BUT COULDN'T HEAR THE OTHER PERSON TOO WELL SO I HUNG UP AND CALL RIGHT BACK, PERSON DID NOT ANSWER, I LEFT A MESSAGE ABOUT RETURNING TO MY HOME TO DELIVER THE RIGHT PRODUCT. 
I CALLED CUSTOMER SERVICE TWO MORE TIMES AS THE ORDER WAS NOT CORRECTED NOR WAS THE WRONG PRODUCT PICKED-UP.  THE CUSTOMER SERVICE CALLED THE DRIVER AGAIN, GOT NO ANSWER, LEFT MESSEAGES PLUS TEXED THE DELIVERY PERSON AND NO RESPONSE WAS EVER RECEIVED. 
TO DAY, 10/21/15, I STARTED CALLING CUSTOMER SERVICE TO CANCEL MY ACCOUNT, I AM ON HOLD FOR ALMOST ONE HOUR AND STILL NO ONE HAS PICKED-UP TO HELP ME.

There is a company called Crystal Springs.  They are horrible.  I put in an order for three bottles and they sent me 5.  I was suppose to give me two bottles and paying for three.  They just kept dropping off bottles.