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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It went perfectly, the installer were wonderful and the job went smooth."

"The price was less than the Home Depot installation. The guys arrived on time. They gave good advice about the dishwasher. They were kind in addition to professional."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"fixed first time and reasonable"

"We had Imperial remodel our kitchen and attached bath in 2022. We had issues with Imperial throughout the project and we were never sure of costs or when things would be done. In fact, once the contract was signed Imperial rarely communicated with us unless we called them. Imperial is way understaffed. They had one guy working on multiple houses at the same time which meant our house was at a standstill while he was someplace else. My question is why do they only have one guy doing most of the work? Delays occurred when the shower door and vanity top had to be reordered a few times because the wrong size arrived and couldn’t be installed. I guess the third time is the charm. The under counter lights would not come on or we’d loose power in the kitchen. The baseboard heater in the bath didn’t work but instead of believing me when I complained I was told how highly rated the brand is. After complaining all winter it finally got fixed in the spring. They tried to substitute accessories we ordered in the showroom with different ones so we ended up purchasing some elsewhere at our expense. But the last straw is we did not receive the high end cabinets we paid for. There were issues with paint flaws, seams separating and wood cracking. Doors and cabinets had to be replaced. Recently two installers came out to replace a cabinet and put a long scratch in the floor. But instead of offering a solution for repairing the floor the owner denied responsibility. It pains me to write a negative review because we like the individual who did most of the work but we would not recommend using Imperial due to the issues we had with them."

"A once fine company has turned into a complemjoke"