Snow Brothers Appliance Co

A once fine company has turned into a complemjoke

I have used Snow Brothers before and I do prefer to shop local. Mike was extremely knowledgable and helped me pick a new washer. When they delivered it, they failed to hook up the drain so the first load I did flooded my laundry room and then leaked through the floor to my basement. They came back and attached the drain. BUT I spent my Saturday mopping up with towels and then had to wash three loads of towels. It ruined six of my ceiling tiles. I went to Home Depot and bought new ones which I installed. I submitted my receipt for reimbursement. During an approx two week period, no one from Snow bother to contact me to apologize or remedy the situation. If you call the store, it's impossible to get a person on the phone. What a disgrace!

Not well If I want to get a 3rd one I can wait till September!!

Both Scott and Terrance easily exceeded our expectations. They are a quick and efficient team all the while being gracious and accommodating. Snow Appliance is well-represented by its professional delivery service.

It went very smoothly! Tyrell and Cliff were very prompt and knew what they were doing! They were very capable and congenial!They made the experience a pleasant one. We were very pleased and would want them again!!!

Our old fridge gave up the ghost before we got our replacement (due in December). Snow Bros (Jeff) arranged a loaner to get me through (whew!). When he arranged delivery with the warehouse, he learned they had just received a unit slightly smaller than I had on order. Gave me a call, arranged delivery for TODAY, and the delivery guys were terrific too. I am one happy--and continuing--customer. Can't imagine a big box store taking the time Jeff at Snow Bros did for me.

Not only was the washer delivered, but it was installed, AND the old one was hauled away! All tasks were included in the delivery price. Will definitely be back to Snow Appliances, and the delivery employees were extremely professional and courteous.

Excellent service, excellent company to deal with, very efficient, helpful , they took the old stove and they even waited for me to clean up the underneath the old stove before they installed the new one in.

The price was the same as Home Depot but with faster turn around. I was happy and I like using local people who are competent.

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It was delivered that day. I was in and out of there so fast. They answered my questions. They weren't high pressure people. There was someone there right away to help me.

unknown

In the past 30 years, I have purchased 10 appliances from Snow Brothers.  I will continue to do business with them exclusively.  Always a great experience, from purchase to delivery to set-up.  My parents and grandparents before me bought all of their appliances from Snow.

unknown

We went to Snow Brothers to shop for our new stove.  Ron was our sale rep.  He showed us several models, with different features and prices.  Let us know what he likes about each and what are the differences among them.  He provided us enough information, pointed out things we did not even think about, but later proven to be very helpful.  Then, he left us alone.  No sales pressure and let us make our decision. We went back at least one more time for additional information.  He was again very helpful.  Thank you, Ron.

The delivery of our stove went very smoothly, on time, installed just fine.  Hulled away our old stove.  Clean and tidy work.  We will definitely shop there again for our future appliance needs.

I needed to replace a gas downdraft cooktop. Amy recommended really the only option (Jenn-Air) and got me all the paperwork and installation specs I needed, and quoted me a few different options if I wanted to go with a telescoping downdraft or install an overhead draft.
Their price was the same one quoted by Band B, but they had the unit installed in the showroom so it was much nicer to be able to see and touch what I was buying.
Snow Brothers recommends Ebel's Installations for installs. They came out and checked the installation site for free before I purchased the unit, so I had no worries about fit or other problems. (Ebel's also gave me great information on site that helped me make my choice-- Ebel's and Snow Brothers work well together). Jenn-Air also offers an extra year of warranty if you use a certified installer.
There was a small glitch with a rebate. When I was purchasing the unit over the phone, Amy mentioned that Jenn-Air had a $100 rebate starting in a few days that I qualified for. I didn't see the rebate online so that was a nice surprise. It turned out that she had read the promotion wrong (the $100 was for a cooktop and another appliance purchased together). She offered to refund me $50 directly from Snow Brothers, which seemed like a fair compromise. The rebate was not part of my purchase decision and wasn't mentioned until we were already finalizing the transaction, so I really think this was an honest mistake.

unknown

the sales staff is very knowledgable and professional. No one in the city has a better selection of appliances. We were given specs for all of our appliances and they were sent to our contractor as well. The product was ordered and received in a timely manner and held til we were ready for them. Everything was smooth and could not have had a better experience. The have there own delivery service and they we're prompt and efficient. As for pricing.... The were competitive and more affordable, with greater selection than the Big Box stores.

The refrigerator we wanted was on the floor at Snow Brothers so we decided to buy it from Snow Brothers rather than Bloom Brothers where we usually purchase appliances. The sales assistance was fine right up to the time of delivery. The refrigerator was oversized so we needed to be there when it was delivered to help provide instructions. We stated that numerous times and gave the store our cell number three times. On the date of delivery, we did not receive a call and when we arrived home, the refrigerator was sitting in our garage. (We had workers in the house who apparently allowed the delivery people to come in and open the garage - no one had permission to do so). I was extremely upset and called the store immediately. To make a long story short - customer service went out the window. Instead of expressing understanding and immediately attempting to resolve the problem, when I requested someone come out to move the refrigerator, I was told and quot;noand quot;, the delivery people were the and quot;expertsand quot; and they had the final word. I wanted to speak to the owner - who never got on the phone with me or called me back. The delivery people came out the next day but without even trying, again decided the refrigerator would not fit through the doors and it would have to be wheeled around the back through the patio - - it would take two trucks of delivery people and cost us an additional $100. When all was said and done, it cost us an additional $53 delivery and one of our contractors helped out. After watching the men bring the fridge through the patio, I have little doubt there was sufficient space to move it in the way we originally planned. Nevertheless, I found the entire customer service experience after our purchase to be unsettling. I was upset that the delivery people would just enter a house without the owner's permission and leave a large appliance in the garage without contacting the homeowner first. And then when the owner calls upset, instead of offering to find a solution, the company basically makes excuses. I have heard from others that Snow Brothers follow up leaves a little to be desired and unfortunately, we can confirm that. A little sympathy and understanding would have gone a long way to ease this situation.

AN INTERESTING FOLLOWUP:
Refrigerator was installed and unfortuantely it isn't getting cold. We called the store to see about getting a repair person out. Was given the number for the repair company. However, I was also advised by a company representative that the invoice for the purchase of the refrigerator was not accessible becasue and quot;something had been written on the internet and their lawyers were looking at it to determine if it was slanderous.and quot; I was also told by this company representative that I should be careful about what I write on the internet. I have notified Angie's List about this reaction which came across as an attempt at intimidation.

I looked at several different refrigerators with the Snow Bros. sales person pointing out the advantages of each. He asked several questions regarding our use of the product and I then decided on the model that best fit our needs.

I liked the whole experience. We bought what we wanted, they made arrangements to deliver it, and then they took the old refrigerator out. They came at the time they said would. They got the old one out and the new one in. They were on time and very professional.

Went to store, bought desired frig. Delivered at time specified, polite, clean and efficient installation removal of old frig.

They are awesome people in general. They have great customer service. I'm just not sure that you can get a personal experience like that at a place like Best Buy. You never get the runaround with them. You always get straight and accurate answers. The carry the higher end and middle of the road items.

A few other *awkward* parts to this whole transaction:
When we first went in to look, we were stalked by Alex, who is obviously not schooled in customer service. He told me they could not hold our fridge in the warehouse, but that it had to be brought at the same time as the other 2 pieces, which ended up not being true. I asked around and got the recommendation to speak to Russ. When we went back to the store and were looking around, Alex again approached us and I had to basically tell him that I wanted to see someone else. Too aggressive in his sales approach. Definitely not appreciated.
Second, the delivery man basically dropped my microwave on the floor of my garage. It isn't broken and DOES work but I wasn't really too happy to see the way he was tossing the boxes around.
Bottom line - despite the fact that Russ was a nice and helpful salesman, the experience with the delivery/trash was so bad that I will probably not patronize them again. I will also make sure that I tell my friends and neighbors how we were treated since I know that many of them shop at this local business. Highly unprofessional and rude people - particularly Brandon, who I spoke to on the phone after the second attempt at trash pickup. The customer is always right, but aside from that, these delivery guys got off easy - they did not have to install my microwave OR disposal and they did not have to take my old fridge out of here. How hard is it to clean up after yourself and take the trash?

They are a smaller business and they have been around for years. They are a local family-owned business. Their prices are the same as their competitors. I like their customer service. We haven't had any problems with the washing machine.