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"Called for an electric fan that was not working and was told it needs to be replaced. Not charged for service of checking it. I had an outlet that needed replaced that I had forgotten to mention which he was able to fix while he was there."

"I had Mr. Electric out to my house on June 19 and showed the electrician, Sean, and his apprentice, Jeff, 4 items that I wanted to have looked at and repaired. Those items were: 1) 2 outlet boxes in a shared wall that were not perfectly aligned so had intermittent grounding 2) an outdoor light replaced with another standard outdoor light that I provided 3) some wiring in a switch checked for safety 4) a suspected weak breaker replaced. After showing them all 4 items, Sean repeated them back to me before giving me a verbal estimate of $662, which seemed reasonable for all 4 items. They were not able to complete the items that day and asked to return. I asked if it was okay to have my parents there instead of me when they returned since I work full-time and Sean agreed. I walked my parents through the list so they understood the work to be completed. Sean and Jeff returned on June 24 and spent approximately 30 minutes in my house. Sean and Jeff only completed 2 of the 4 items but I was billed the full $662. When I got home, my dad walked me through the work. They installed the outdoor light to satisfaction and fixed the grounding issue upstairs by running about 6 inches of cable per outlet to another area of the box. They won’t replace the breaker due to the manufacturer no longer being in business and not wanting to use another manufacturer’s breakers, which I understand from a safety perspective. They also did not rewire the switch. According to my dad, all they did was remove the faceplate and verify the ground even though the issue that was expressed to them was weird jumpering inside the box. On the Mr. Electric website, they state that they offer free safety inspections so I should not have been charged for this. My dad also informed me that Sean claimed he knew nothing about the breaker even though I distinctly remember mentioning it and it being on the verbal list when I received my estimate. I never received a formal written estimate to verify that this was a part of it but as a regular customer of their partner business, Mr. Rooter of Cleveland, this was normal procedure to me. My dad also let me know that even though he had offered to turn off the breakers, Sean did all the work without turning any off. This is a safety concern and is against the NFPA Electrical Code (70E, Article 110.3). I did not initially receive an email statement so I called on June 24 at 4:50pm and requested it because I did not understand why I had been charged the full $662 for only partial work. I was informed the email had failed and they would resend it. When I received the bill, there was a charge for Troubleshoot and Minor Repair (which claims a safety inspection is also included) and a second charge for a ceiling bedroom square. I didn’t have them do any ceiling work so I am not certain what this charge is for. The only note is to hang a customer light. I called back at 5:05pm and asked to speak to someone about the bill. I was told that the manager and Sean were not available but that they would be sent a message to call me. I also marked a zero on a survey I received and received a text that I would be contacted. After not receiving any response, I called back on Wednesday, June 26, at 10:27pm due to shift work and left a detailed voicemail and informed them I would be disputing charges. I made sure to leave both my number and my dad’s should I not be available. To date, I still haven’t received any response. My understanding was that my quote was for all 4 items since before receiving it, Sean had repeated them back to me. 2 of the items were not completed and if I had known I would still be charged the full amount regardless, I would have sought out another electrician. They were in my house for 30 minutes and I understand that electricians charge to the nearest hour or per job but $662 for an hour’s work and <$5 of materials seems absolutely ludicrous. I was previously a satisfied customer of the associated Mr.Rooter Plumbing but after this experience, I won’t be using either business."

"I needed to replace my dishwasher that failed with a new one. Existing dishwasher was hardwired and installation services will not connect the new dishwasher if it is hardwired. I needed a quick turnaround for installation of new power outlet. Not only did Jeff come out within 4 hours of the initial call, he trouble shot another electrical issue for me and will be coming back when his schedule permits to make this repair also. Quality work for a good price. I would highly recommend Jeff !!! "

"Fast professional service"

"My wife and I decided last year to remodel our kitchen. We went through a number of builders, most of whom never showed up to scheduled appointments. The few who did we weren't pleased with because they kept telling us what they would do instead of listening to what we wanted done. We recently had the pleasure of working with Adam on a complete kitchen remodel, and we couldn’t be happier with the results. Within fifteen minutes of meeting him we felt confident we had the right person. He listened to what we wanted and went out of his way to explain how he could make it happen. Adam’s expertise and attention to detail were evident from the start. He moved windows to make our kitchen arrangement feasible and you cannot tell that any work was done. They look like they were built that way when the house was constructed. Before the remodel our kitchen was poorly lit with two lights. We now have pot lights throughout the ceiling and under cupboard lights that are very welcome in the mornings, as they can be dimmed so you're not slapped with the brilliance of a thousand suns first thing in the a.m. As with all remodels there were some changes made along the way and he was able to adapt & always remained very professional. We had him redo the stairs to the basement (which are attached to the kitchen entrance) and the result was a work of art. Walking down the basement stairs no longer gives the impression that you're rolling the dice on whether or not they can support you all the way to the bottom. Sturdy and confident on every step. The new kitchen flooring made the rest of the house look bad so we had him lay it out into the living room and hallway. And again, it looks like it was made for the house. We waited six months to write this review to ensure everything was done correctly. Quite often you lose the thrill and start regretting some of the work that was done. Not in this case. Everything has held up perfectly & we have no regrets with our transformed kitchen. Adam’s work is exceptional, and his dedication to quality is unmatched. We are more than pleased with the results and highly recommend Adam for any remodeling project. Thank you, Adam, for rebuilding our kitchen into a space we love."

"The job was done quick and clean. We were looking to get a few things fixed before selling so we were on a time crunch. He got us in the schedule quick."

"This company was incredible from start to finish. From coming out to do the estimate until completion, the staff was professional, considerate, hard working and overall good people. Our job was a big job with a lot of cuts and they were working with smaller tiles. They were meticulous about making sure it was perfect. They were on time, always cleaned up at the end of the day and even at the end of the job, cleaned everything and left my house like it was before the job started. I will DEFINITELY use this company again. Nick, Andrew, Alissa, Kevin, Trevor and Gary were fantastic! Thanks for everything! Love, love , love our floors!"

"Very reasonable, cleaned up after they were done , very respectful, I would definitely recommend them to anyone ."

"Paul is extremely professional, reviewed process with us before starting work, and cleans up after himself. He so has great staff."

"Great experience. New panel was installed with no issues. Got multiple quotes and they were right in the middle of all quotes. Would hire them again!"