Superior Quality Builders, LLC

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Not good. Mark told me he was going to do the job, but was a few weeks out which I understood. He kept telling me I was on the schedule, but I was always the one initiating the conversation on updates for when it would get started. He eventually blew me off and stopped responding.

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It didn't go very well. My 3-D rendition was not 3-D. I had to call twice to get a hold of them. He told me usually he didn't work in our area. I was very disappointed in them. It wasn't worth it at all. It did not come out as 3-D. It's 4 black and white pictures. He did come out after I called him a couple of times. It did not just blow me off. I did not get what I was looking for. He told me my neighborhood was too poor for him to work in. He said he usually worked in better neighborhoods.

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Superior Quality Builders lives up to its name in every respect. We have utilized this company for a variety of projects over the last 4 years and have always been impressed by their work. The company installed a new roof with complete tear off. Mark designed and built a carport addition to the house. Both were done quickly and efficiently. Next, we had Mark and his crew install all new duct work with a central heating and air conditioning system. They also built a drop down staircase for easy access to the attic. Again, the work was excellent. Our most recent project was just completed last week. It included new Pergo flooring in our kitchen/utility room. They also completely remodeled our bathroom which included installing new bathtub, shower, sink, flooring, and painting...Another great job! Every project, whether large or small, was treated with professionalism and attention to detail (Mark is a perfectionist). Many times far exceeding our expectations. We trust Mark and his crew completely. We have been treated fairly, honestly, and with respect in all of our dealings with Superior Quality Builders. We have recommended Mark and his company to neighbors, co-workers, friends, and family. Our next undertaking will be new lighting and we already have Mark coming for an estimate.

The roof looks wonderful and his price was far better than the other three estimates I received.  We now sit out back on our open porch with ceiling fans going and a tv to watch and feel like we are in Hawaii!  Friends and neighbors love it as much as we do!

The project started out OK, in fact, this company did an outdoor patio for me earlier in the summer and completed the job to my satisfaction.  However, during the build phase of this project, the project and relationship started to deteriorate.  We initially agreed upon a design, however, I did allow for small modifications as required along the way.  In addition to the design, we agreed all wood would be stained / sealed (inside and outside) to minimize the impact of changing humidity.  The first set of shelves in the office were OK, however, the spacing between the shelves was not symmetrical.  Some of the shelves were +/- 2 inches (not equally spaced).  It is noticeable as the spacing was approximately 2 feet between shelves.  When I mentioned this to the builder, he said there was not much he could do.  I did not push this issue, I let it pass.  When he built the office desk, the design was very poor.  The vertical trim pieces of the shelving between the rows, as well as the bottom shelf horizontal trim row all have ~6 inch wide pieces of wood as overlays which greatly reduces the useable space of the shelves.  For the bottom horizontal row, the bottom 4-5 inches is completely covered, so it makes the bottom row virtually useless.  There was also a piece of support bracing under the keyboard area which sticks down too far and interferes with the legs when seated at the desk.  Also, as he did not initially design the correct doors for the bottom shelves (did not take into account the window trim pieces which impeded the door openings), he had to redesign these, including the door stops.  Unfortunately, all he did for the door stops was nail/glue a 2"x4" piece of wood to the top, back inside of the opening to stop the doors.  After the first few days, these pieces became very loose and are virtually useless.  They also have sharp edges which is a safety concern for my children.  When work was started on the shelving cabinets in the great room, I informed the builder that I wanted minimal gap between the cabinets so I could completely remove the shelves in the cabinets, and also so I would have maximum use of the space inside the cabinets when the front doors were open.  When I saw the work after the framing was done, he once again used the 6 inch pieces of wood between shelve sections and this greatly reduced the usable space inside the cabinets (this also prevented me from being able to remove the shelves).  He said he could not modify the framing as the doors were already made.  I asked why he made the front doors before the framing was done / approved, and he replied that it was because it "fit into his schedule".  I said that it did not make sense to me to complete the doors until the framing was approved, and he subsequently responded on how much time and money it would be to make this change.  When I reinforced this was discussed before building the cabinets, he stated we never had that discussion.  I next showed him a copy of the documentation I provided him which we initially discussed stating to have minimal gap between the shelves, and he responded back that we never discussed the opening.  His only concern was the time and money to make it correct.  After some thought, I agreed to split the costs with him to keep things moving, and he initially did not want to do this.  He did eventually agree, and this is where the relationship started to degrade.  From that point on, he was very curt and was also extremely rude to my wife.  While in my house, he stated to my wife that they needed to keep their distance from each other while he was working inside my own house.  He further stated that once the work was done, they would not have to see each other again.  Lastly, his workers even stated that they were not given enough time to do the job to their satisfaction, they were rushed to get the job done.  I have subsequently sent two follow up e-mails to the builder asking about completing the job and fixing the outstanding issues (back in November and December), and has not responded to either.  Many of the bottom sides of the cabinet were not stained, the wood is separating at the glued seams on the top of the seating area of the cabinets, his crew punctured holes in the insulation on the garage doors. several of the doors are not aligned, screws are missing in the hinges, etc.  I am very disappointed in how this ended, but felt compelled to write this review as I have not heard anything from the builder since my request for completion of work in November.  I guess lesson learned is to withhold a larger sum of money until the job is completed so the builder will come back and finish the job.  It will cost me more to get the items repaired than the $1,000 I withheld.

including

stone hearth and custom designed woodwork mantle. The fourth project was the demolition  an existing 600sf deck and replacement of a AZEK deck including LED lights on all posts.

The projects were completed on time and within quoted price. Mark and his crew did an excellent job of cleanup and protecting the house while completing these major projects. The workmanship was excellent and Mark made several suggestions during the projects that enhanced the outcome. He was onsite everyday and involved in all aspects.I would not hesitate to recommend Mark and his company.

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About the time we were thinking about getting some work done in the basement, we happened to see a sign in our neighborhood for Superior Quality Builders. We knocked on the door and asked the owner about the work they had done. He could not have been more complimentary about Mark and the work that was done, so we gave Mark a call.  As for our experience, we were very pleased with Superior Quality Builders work from start to finish. We are not well-versed in the areas of construction or design, so we tried our best to communicate to Mark what we envisioned in what was a pretty small space. Mark had good ideas of how to best utilize the space and give us a terrific TV room. We were looking for casual additional living space, somewhere we could relax, or the kids could have their friends over to watch movies, and that's exactly what we got.  Mark was able to come into our empty space and envision the best configuration for the room, and we are so glad we contracted with him. Mark's price was about in the middle of the three different quotes we received, which we felt was perfect. There were no surprises or unexpected charges throughout the project, even when there was a small issue with the city inspector that required Mark to do a little extra work.  We have already let Mark know that we will be calling him back for future projects. Oh, and they were great with our dog, who is a little skittish and shy, and we were nervous about that. That may seem inconsequential, but for us, it wasn't!