Get matched with top septic tank pros in Nesconset, NY

"won't recommend or use again - pushy sales and some BS methodologies"

"On April 21, 2018, Ernest Serghi of American Plumber, LLC gave an estimate to replace the existing 1.5” underground gas line from the gas meter to the pool heater. This line is buried 30”. I told him that I wanted a 1.5” poly gas pipe buried 18” which was specified by the Holmdel plumbing inspector. He agreed to this and I signed the contract. On May 9, 2018, Ernest came to do the job and dug a narrow trench with a small hand-operated trenching machine and rolled out the yellow poly gas line, I measured the depth immediately and told Ernest that it was only about 12” deep and I wanted it 18” deep as he had agreed to. Ernest said the Code only requires a 12” depth and refused to dig the trench deeper. Ernest did the job in just 2 hours since he did not dig the trench 18 inches as he had agreed to. I have photographic evidence that in one area the gas line is only 9 inches deep. This is a violation of NJ Fuel Gas Code 404.9 that specifies a minimum burial depth of 12”. On May 10, 2018, the Holmdel plumbing inspector looked at the job quickly and approved it. However, he failed to measure the depth of the gas line and did not realize that it did not meet the minimum burial depth required by the Code. In the contract job description, Ernest did not specify in writing the 18” burial depth of the gas line that he had agreed to. I should have required this wording since Ernest did not honor our verbal agreement. I have contacted American Plumber, LLC several times in an attempt to have them correct the code violation and adjust the contract price to reflect the work that was actually done. Instead of trying to correct their error, American Plumber, LLC is demanding payment in full and filed with the Clerk of Monmouth County a Notice of Unpaid Balance and Right to File Lien against my property. I have filed complaints about this unscrupulous and dishonest contractor Ernest Serghis of American Plumber, LLC with the NJ Department of Consumer Affairs and Better Business Bureau."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"I had a slow drain on my shower. Called several times to remind them to come. Guy finally came, snaked it for 10 minutes and it cleared. No emergency, came during work hours. Charged me $300 IN CASH! My mind is blown. Worst rip-off I have ever experienced. Buyer beware! "

"Very satisfied. Friendly and knows what he is doing. Fair prices. His son also works with him and has done a good job when Ed was very busy. Definitely recommend."

"They were punctual they do very good work and good people also were very satisfied with the work done."

"John came on a Sunday. He was the third service guy I had over. The first two could not resolve issue. Nicest guy (which means a lot to me) Bob gave me a quote over the phone. Very reasonable. John snaked the line. Problem solved. While here I had him snake the sewer pipe to the street. Never felt so happy to do dishes! Thank you John"

"Wow, the irony of a cesspool company being run by an utter cesspool of a family. I suppose, at least they weren’t trying to hide their true selves!"