Healthy Basement Systems

won't recommend or use again - pushy sales and some BS methodologies

These guys were great. The salesman car to the site, gave me a price I thought reasonable so we got it setup. Alex and crew showed up when they said they would and the whole crew was neat clean and pleasant to talk to. Professionals, they went straight to the task and were VERY neat, considering the material they were dealing with. They kept the noise and any disruption to an absolute minimum and worked quickly but thoroughly. I would without question use this company again and would recommend them to anyone that asked. A VERY pleasant and professional company to work with.

Just had my crawlspace encapsulated. Gabriel, the company’s rep was very knowledgeable and was able to explain what work was needed and the cost thereof. Carlos and his crew were very professional and did a great job. The crew was able to get the job done ahead of schedule. Would recommend this company to neighbors and family.

It was great. I would hire them again. Very professional.

They did a good job. They were very professional and courteous. There were no surprises. The job went as prescribed. They cleaned up after themselves.

All the guys are good but nick the foreman is a nice man his work is good, clean and very nice hopefully this work. It went very well he is very terrific and so good.

hBS originally installed my pumps and has serviced them. As part of my recent service, the technician (Justin) noted that one of my pumps was end of life. He was very descriptive regarding the nature of the problem and educating me as to my options. I opted to replace the pump which he did same day. He kept me informed every step of the way. Good experience. I can’t comment on pricing bc I did not ask anyone else to bid the work but the cost seemed reasonable in light of the work.

I absolutely would NOT recommend Healthy Basement Systems systems to anyone!! Such a horrible experience. I had Gabriel (salesman) come to my house after numerous episodes of flooding in our basement we were starting to renovate. He did his inspection and I showed him pictures of where the flooding was. He said it was "unusual" but that it would be resolved by installing a French drain/sump pump/water guard. We agreed on a price and set up an appt for the crew to come and install it. Fast forward to a few days later when Nick and the crew come to install it. Nick talked to me and told me he didn't feel comfortable installing what was recommended because he didn't think it would fix our issue. But he spoke to his boss (I'm assuming Bill) and he was told to install it anyway. Half way through as Nick was digging he said it was completely dry and again, didn't think this was going to help us. But again, he was told to finish it. THE JOB SHOULD HAVE BEEN STOPPED HERE!! But they were told by their company to install the system, so they did. Fast forward- over the next week after installation I had my basement flood 3 more times!! 2 of those times various members of the crew had come to my house to inspect, and it was determined that the system that was installed was bone dry. It never caught a single drop of water. It was a completely useless system. I kept sending the company pictures after every flood, showing them pictures of the flooding in the exact same location as before we paid them to fix it. And every time we spoke they had a different idea of what was "definitely" the problem and what would "definitely" fix it. First it was definitely the penetron that would fix it. Then it was a lateral that would definitely fix it. Then it was definitely removing the little piece of cement near the sump pump that would fix it. Then it was the wall space that would definitely fix it. It is evident that this company has no clue what would actually fix my continuous flooding, but they took thousands of dollars from me and promised me a warranty that they now aren't upholding. They agreed to install a lateral under the warranty, scheduled a crew to come, and then after they got to my house with the supplies BACKED OUT because the owner Bill told the crew not to bother installing it. I have continuously asked for a refund as I need to now pay another company to do the work they agreed to do and were paid to do, but HBS will not refund the thousands I paid them for a problem they failed to fix. UPDATE 12/11/2020 I had another company come in and inform us that the system installed was completely unnecessary in fixing our water issues, and HBS sold us something we didn't need. After arguing back and forth HBS agreed to remove the system if I took down my negative reviews. When sending their crew back we were informed they now couldn't remove the system because of metal studs put up in front of the system. I offered to take them down but was told no and they would need to come back. Now I'm told that they won't come back to remove it unless I pay them another $750! Or my other option is to keep the useless system that I NEVER NEEDED and they would only refund me half, just incase I suddenly develop an issue that will require a sump pump. Ummmm what??? Yes please let me keep a $3000 system that literally does nothing for me. This company should be ashamed!! They put in a system I never needed to make $3000 off me, acknowledged it, and now are trying to scam me out of more money!! I was told that I should just be happy to have a dry basement... and when I told them their company had nothing to do with helping my basement to stay dry I was told it shouldn't matter how I got it. I would never have been in this situation if they didn't try to rip me off from day 1. I will be pursuing this in small claims court. STAY AWAY from them at all cost!!

Experience was very good. However. I have still not received a detailed quote for the job. I think our salesman was a bit turned off by the fact that we were in a rush to leave with our children after he was in our home for over over an hour and a half. We didn’t need the sales pitch. We like the product and your reputation. If you could please send a detailed quote it would be much appreciated. If we don’t receive it we will be forced to look elsewhere for basement waterproofing.

Problems solved. Very professional!

Great job was the only people that fix the problem.

This Company had come recommended to us and the Initial work seemed good ...but then we had two more instances of heavy rain and the basement had more water coming in....twice. It turned out that the Company had failed to accurately diagnose the source of the water coming in, and therefore had not recommended the correct design/layout of the system the first time. in fact, it was another contractor that finally identified the real source, so we then had to have additional costly work done by Healthy Basement to finally fix it, in addition to having to incur additional costs to have the basement refinished again...twice. During the 2nd time we had water (post the initial work), the Company was not responsive at all in helping to remediate the water damage and the Manager (Bill) was extremely unprofessional and inappropriate in how he talked to my wife (who was of course understandably upset about the water in the basement). That all said, we have not had any further water issues since the 2nd fix....but it was a very unpleasant and expensive experience and because of this, I would not be able to recommend this business to others.

They were fantastic. They were great. They did what I needed them to do. I had them come back to do something a little extra. We have used them even before I had Angie's List, they are great. I plan on using them again in the future.

I bought a home in which Healthy Basement Systems had already installed two sump pumps. Once I bought the home, I continued to use them for service. All I needed was the routine annual service. No other issues arose. A couple of weeks ago, my pumps started making a continuous alarm noise. I contacted the company to arrange for an appointment for them to check the nature of the alarm. Essentially, the company cannot make a service call for three weeks. So, I have a continuous alarm in my basement that presumably indicates a problem with a pump or the system and I can't get the company that installed it to come and look at it with any sense of urgency. The people I speak with are professional and respectful. They try and be helpful but they can't actually get the appointment expedited. Essentially, this company has been useless to me. I have to only hope that the alarm doesn't indicate anything important. UPDATE: 2/24/16 -- They did finally come. The technician diagnosed the problem and immediately repaired it. They did not charge me for changing the motor since the motor was replaced a year ago -- it was a week out of warranty. So, they replaced it without charge. I have improved my rating because they ultimately did the work and stood behind their previous work. However, I am extremely disappointed about how long it took to get them to come. What if I had a flooding issue in those three weeks, when the pump wasn't working?

It was awhile back, about four years ago. Their service was very good. I had some issues and they came back and fixed it. We haven't had any troubles since then. The system also has some back up pumps as well. It has worked well so far.

For what they did, I guess, it was alright. It didn't quite solve our problems. They did a good job but I don't think it was the solution we needed. It didn't keep enough heat.

They overcharge and they left a hole in my basement that they didn’t fixed. Even the insurance company was unhappy with that. Our basement flooded and we had damage from mole that had grown.

They were good. The sytem is still working fine. The equipment is excellent. The workers were very responsive and did the job professionally. It was fine. They offered to put the drywalls but their prices are much more expensive than others that I called to do the drywall. The quality was good.

I had a serious mold remediation problem in my basement that needed to be addressed. I called more companies than I care to remember to get estimates on the remediation. Although I did not ultimately use Healthy Basement Systems, they were my clear second choice. As money was an issue, I went with an estimate that was a only a little bit lower and who also had strong positive reviews. However, I would not hesitate to call Healthy Basement Systems again if the need arose. They were prompt in responding and evaluating my situation. Their estimate was clear and detailed. I got the impression they were honest and knowledgeable. They followed up with me to see if there was anything additional I needed in terms of making a decision on the vendor, but in no way pressured me to use them. I can't speak to the quality of their work but the estimate and communication process was excellent and they left me with a very good impression.

The are true professionals. At the end of the work, the owner of the company came to check out the work. You don't hear that frequently.

No problem. Work was done as expected.

Explanation was very thorough and work was excellent.

Buyer beware! This company came over for a water issue I had in my basement .Mind you I am very critical of any reviews I post on Angie's List because I am also a small business owner with over 70 A-Plus reviews on this site . My problem was an issue with my cesspool . I discovered this after one of there salesman Ian gave me an estimate for over $8,500 to install a trench system in my basement and decided to get a second opinion. I called a local cesspool company and the issue was resolved for $330.00. I can not comment on this companies workmanship but trust my review there estimating practices are not forthcoming ! Shame on Healthy Basements for there dishonest practices!

From the opening sales presentation to the finished job, all was done in a efficient and professional manner. We were provided with information before the sales presentation in plenty of time so we would be able to understand the process that the job entailed. All questions were answered and the work process was stress free. The workers were on time and went out of their way to complete the job. One of the crawl spaces was difficult to access, but they made it look easy and replaced the wall panels without any difficulty.

The installers showed up on time. Very professional from start to finish. I highly recommend my healthy basement to anyone who is looking to have a "healthy basement."