AFA Plumbing Heating Mechanical Sewer & Drain

All started out well, they did the tear out of the old steel pipes and convection radiators. To their credit, at the start of the job
I asked if they could also install a French Drain on the ground level of the house (which by the way is ALOT of work), they said
they could and started doing both parts of the job (although if they knew the additional amount of work was going to be a problem
I wish they would have just put that part off for a later date).  They cut through the slab on the ground level in the exact place I told
them to avoid and wound up halfway crushing the water feed pipe into the house (they never informed me that this had happened
and they never fixed it).  They showed up very sporadically (I'm talking 2 weeks between visits) and eventually just stopped
coming leaving the job undone, they just disappeared. And in the process of disappearing they stole one of my drop cloths
( I have no doubt that they grabbed it by mistake ). I told them that they had my drop cloth and they promised to return it, which
they never did.

The process started off well with AFA being very responsive helping get the gas line in from National Grid.  However, once I paid them part of the job cost, (for the boiler), they suddenly disappeared.  This was late December 2013 and I had given them permit paperwork to get filed with the town as they requested.  This paperwork didn't actually get filed until sometime in March or April.  I got a ton of excuses from AFA why it didn't get filed, from "it was the expediters fault", to "there was a problem with our license in Nassau county".  That was when I was able to get someone to answer my calls, or call me back at all.  Most of the time my messages went un-responded to, or someone said they would check on it and call me back, but never called back.  I didn't even start contacting them until late February or early march - 2 months after I gave them the paperwork that they asked for to submit to the town.
Once the permit paperwork was actually filed, there were a few delays, one of which was supposedly National Grid's fault. At this point I was dealing directly with the owner Anthony at all times  The actual boiler/hot water heater install started in Mid-May and took two weeks to finish.  They didn't work two weeks straight, just random days here or there within the 2 weeks.   I never knew which days the workers were coming until the last minute, sometimes the owner would let me know the night before, other times I would be texting or calling him to find out since no one let me know.  The workers weren't always sure when they were coming back because they were doing other jobs in the days between being at my house.  One worker told me that they were overbooked with conversions.    I was happy with the guys who did the actual work.  The lead guy Mike was great.  After the job was done, Anthony was supposed to get me paperwork to get hundreds of dollars in rebates for the equipment.  After multiple communications between us, and many promises of having the paperwork done "soon" or "this weekend", I have still gotten nothing 5+ months after the job has been done.  I reported them to the Better Business Bureau, who tried to contact them for the rebate paperwork and they got no response as well.  I contacted National Grid to see if there was a way to get the rebates without the boiler receipt, which AFA has since they purchased the boiler, but they said there was not.  

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The performance of his system was very uneven that first winter; he had to come back several times to make adjustments but the floor never maintained constant or even heat.  This past winter (an unusually cold one) was terrible:  the room was freezing.

We called several times but did not get a reply for two months, then we kept missing each other.

By chance, a friend of the family who is a plumber visited and inspected the system.  The bottom-line is that the entire job was done wrong!

Because many hot-water hoses are utilized to distribute the water throughout the floor, mixing or balancing valves should have been installed to maintain an even distribution of heated water, thereby avoiding cold spots.

The thermostat includes a floor sensor that should have been buried in the mud in the center of the floor to register the average temperature of the floor.  We found it loosely shoved into the first few inches of the floor's perimeter.

An insulating board should have been laid to prevent heat loss into the ground but we never saw such a thing during installation.

A wire mesh should have been installed to evenly spread the heat - again, we never saw that during the installation.

The bottom-line is we now have a dysfunctional floor in a room with no other primary heat-source, and one which would require a major job to fix.

The work for both projects went very smoothly.  I was able to negotiate a reasonable rate.   The workmen did a professional job.
I would recommend AFA Plumbing.

I do not know how Kenny is a licensed plumber. He ruined our brand new tile floor setting a floor-mount faucet, which he still wasn't able to correctly install. Another one of Anthony's plumbers came & fixed it thankfully, but our tile floor is ruined. Tub they set leaks all over my bathroom when draining. Kenny didn't pay attention to very clear markings for where to set vanity. Shower body installed incorrectly, toilet not set properly or with silicone. He literally messed up EVERYTHING he touched. All of this occurred over 3 months when it was supposed to take a week here & a week there. Anthony tried to help us a bit in the beginning, however soon started making empty promises about fixing issues & became extremely unresponsive. Eventually would not return phone calls at all. Terribly unprofessional. Ruined my beautiful new tile floor. Do not use this company unless you want endless problems. I will be filing a BBB complaint as I have never experienced such horrible service.

I was quoted a timeline of 4-8 weeks which was ok at the time, and would have been but this turned into 17 weeks. It would have been longer if I was not as persistent they come finish. Installed two weeks ago and already have to bring someone else in to fix the heat, and during installation they disc connected my AC unit from the thermostat. I had originally hired him to do gas conversion, but while Anthony was here he saw I had a major renovation going on and wanted to do my bathroom. I hired him to do this but when it came time to set the tub he dissapeared. 3 weeks of calling him to set the tub so we could Sheetrock and try and keep to our schedule. When he would pick up the phone Anthony was very sarcastic and down right rude. I ended up having to hire another person to do the work quickly since we lost 3 weeks and needed to move in within days. This guy Anthony is a horrible business owner. He only has a small group of plumbers and out of that group only Kenny seems to know what he is doing. He keeps bidding work but doesn't have the workforce to keep up. All other plumbers I have been in touch with say a conversion should take no longer than 4-6 weeks. It was like pulling teeth to get them here in 17 weeks. I was misled by other Angie's list reviews. Everyone of there customers I've come across has had similar complaints. So I now believe this shady character Anthony writes his own reviews. DO NOT USE AFA PLUMBING!!!! Horrible business owner Incompetent workers Useless office people Once you are signed up you are forgotten. I have gotten other contractors from Angie's list and they have performed well. Take my advice and use anybody else.

Showed up on time, and did a thorough job. Work went well. Recommended.

We cannot complete the job because we keep getting rescheduled to meet with the town's plumbing inspector. We have been waiting to finish the job completely for almost 2 months.

They showed up on time and efficient. They were also informative.

It worked out fine for what they said they were going to do. I asked them to look at something else outside the Big Deal, a toilet upstairs, and they said they would have to come back. They never got back to me.

They were fine. They were clean and efficient. They could have made it blend to the house a little bit better. It actually sticks out a little further. The basement is supposed to attach to the house. It's not a perfect job but it was okay. It didn't cost more than the big deal purchase. They were pretty prompt. I would use them in the future.

They came out and they looked at the work. They were excellent and thorough, but it was outside of their range of work. They also refunded my money because they could not do the work.

Anthony and his team are helping us through an emergency oil to gas conversion! We haven't had heat for over a month and it's getting cold.
AFA is working as fast as they can and we are all waiting on inspectors (and were waiting for National Grid previously).
I definitely recommend this good group of people that work at AFA.
Another review to come after the work is completed!

*** Post job review:  Unfortunately this is a very, very small business who overbooked themselves with oil to gas conversions.  
We had to turn off the heat and hot water in Oct and didn't get hot water until the day before Thanksgiving with a temporary hot water heater they lent us.
We didn't get heat until January.    I'm glad we finally got the work done, but it took so much longer than it should have.
In addition, the company is terrible with it's paperwork so even after emailing and calling and following up, they never submitted my National Grid rebate for my new gas equipment.  It's now June of 2015 and no rebate.  The work was good, but the scheduling was horrendous and the communication/paperwork end wasn't great either.  
I really, really wanted to like this company and tried to stay positive and stay in touch, but unfortunately they just overbooked themselves and had no one in the office to deal with the paperwork/rebate part.

Awful---no response at all!

I was very happy with Anthony and his team.   Anthony came to scope out the job on a Saturday  and had a team there within a few days.   I was very flexible with them on timing which was my own chosing, but had I needed the work done sooner, I know Anthony would have been there.  His price was fair and I had confidence he knew his trade when we discussed my heating problem.  I was happy with the work completed and the work spaces were cleaned up.   I am happy to say, I now have a plumber to call in the future when the next situation arises.

They were prompt and were able to replace the outside faucet which was leaking. The new faucet price was half the cost of other estimates with the Angie's deal. They replaced it with a faucet that is winter proof.

Excellent!!!

Service was ok.  He was training people when he came.

I purchased a coupon online on Oct 21, entered 3 date choices.  I called to inquire about a service contract and a heating system tune-up on Oct 21.  I have heard nothing from anyone.  Nice work.

The company didn't contact me within the period specified on the agreement. We needed to get it done right away and couldn't wait.

AFA scheduled our appoint to work around the delivery time of our new dryer and timing was perfect. As our dryer was being moved inside the guys got started on piping. When the Job was done everything about the details of the job were explained. The guys even took the time to provide me with some handy advice and things to know about running a gas heater which was much appreciated. They were in no way in a hurry to get in get out and move on. It is very apparent that they are there to do a job done right. Very customer service orientated which is a plus. I highly recommend AFA to all my family and friends. A few weeks later Anthony, the owner made a visit to do an overall inspection of our heater. As he did so I can sense the passion he has for his trade as he explained in great detail just how my system operates, what to look for, how to maintain. Just great guys who are great at what they do!

The problem was not between the sink and the holding tank outside, but between the tank and the pool. We evidently need another professional to attack the septic system.
The team was very professional, trustworthy and cordial. Seemed to be in control of their craft. The highest integrity.
They had the proper tools, worked quickly together, and even worked around another emergency job that arose in the morning.
Worth the rating on Angies! Will probably use them in the future!

AFA installed a Delta faucet and disposal, purchased separately by me and did so on two separate occasions.  They still provided a single visit price