Get matched with top well and pump technicians in Lockport, NY

"Very quick and professional"

"Very professional from the first phone call all the way through to completing the job at hand. Would definitely recommend. Job well done."

"as advertised"

"The project went very smooth. Tim was the only one that brought up points that other contractors did not. 1. The window I already had was too close to an electric panel. Most contractors want to charge a lot extra to block it in to move new egress window over. Tim did not and said it would not be a big deal. 2. Had many good reasons why I should go with a slider for my particular situation. 3. Estimate received did not just had a price but listed the work to be done properly. Too many contractors skip the details. 4. One of the only contractors that would dig all the way to the footing. Most just dig a hole with a post hole digger for the drain and cut corners. The project had to be rescheduled a couple times but that all was smooth. Brandon, John and crew arrived on the start date and you could tell right away they had a smooth process for installing egress windows. No damage to the lawn because they lay boards down to protect it. Brandon addressed my concerns about the drain and after discussing with him I felt much more comfortable having a better understanding of it. Great communication. They were neat and tidy in the house. I had no idea what to expect having a hole cut in my foundation wall. However, it was suprisingly not that messy. All flashing details with the window were done properly. No complaints I would hire again. In a few years I will be calling about my garage floor."

"So happy to be able to use the plumbing again within 4 hours of their arrival, after dealing with repeated cleanings for the previous 10yrs which was just getting worse as the years passed. If they were unhappy to on the coldest day of the year so far, they hid it well. They did leave behind 1 of their power cords, forgot to reconnect my downspout completely, and poked a hole in the screen door, but that's pretty minor for work done that I won't have to worry about until the day I die or sell the house. They came back when I called to finish the downspout, get their cord and take away an old pipe left in the basement that they replaced. I would recommend them for replacing a sewer line to anyone, but I can warn you - they don't give free estimates, unless they can't camera your line 1st."

"Hertel H&P never disappoints. Whether it's a long term plan, or a last minute emergency, they are experienced and solution oriented. Highly recommended!"

"It was not bad. They were a little bit pricey. They were very professional."

"Due to a rapid thawing, our home's sump pump started to fail and couldn't pump water faster than it was coming in from the drain tile. I came home from work to find a huge puddle of water in the area where the pump was situated, about 1/2" deep. The pump itself was working, but barely. After spending an hour bucketing water out of the pump well, I gave Frank's Basement Systems a call at around 7:45pm. One of their guys, Shane, was at my house within 20 minutes. He did a perimeter check outside the house and confirmed water was being pumped out, but the flow was minimal. He disconnected the pump from the piping, pulled it out, and I got a view of how corroded the old pump was, and it was chock full of debris and rocks. He cleaned the rocks from the pump and reinstalled to see if that would help the situation - it didn't. By this point, I was fully prepared to invest in a new pump, and he kindly provided me with the inventory he had available. Upon deciding which pump to go with, he went to his truck, drew up the paperwork that I signed, and he was able to install the new pump within half an hour. In addition to the pump, he redid the piping exiting the house and added a quiet check valve. Finally, he provided me with an estimate for a backup pump, at my request. Besides the great and thorough work, Shane was friendly, kind and honest. He did his due diligence in first attempting to repair the old sump before advising installation of a new model. He wore plastic booties over his shoes, wore a face mask the entire time and maintained proper social distancing. I've worked with Frank's at my previous house and am glad to have worked with them on the sump for my current house. I hope I won't need any work in the near future, but if I do, I'll continue to go with Frank's."

"I have been using them for years and I used to go through Richard. They always stood behind their work. Richard has retired and the new guy is Bob. He has given an attitude with me asking them to come back out to fix the toilet they had installed. It was crooked and I wanted him to redo it. Bob kept talking over me and would not let me get a word in. I moved on to talk to the owner who had Bob come out to correct the problem. Because of Bob's overall behavior being very unprofessional, I will not use them again."