Get matched with top well and pump technicians in North Tonawanda, NY

"Very quick and professional"

"Terrible, technician left and I still had a leaky sink. Said that I would have to make another appt. “Bullied” me into getting a $800.00 garbage disposal two months prior to avoid pipes clogging, two months later, same clogging !!! Technician went in my basement and told me I needed a new sump pump. Cellino is trying to get as much money from me as they can, without finishing their repair work. Never again. Horrible customer service and technicians have absolutely no idea what they are doing."

"as advertised"

"So happy to be able to use the plumbing again within 4 hours of their arrival, after dealing with repeated cleanings for the previous 10yrs which was just getting worse as the years passed. If they were unhappy to on the coldest day of the year so far, they hid it well. They did leave behind 1 of their power cords, forgot to reconnect my downspout completely, and poked a hole in the screen door, but that's pretty minor for work done that I won't have to worry about until the day I die or sell the house. They came back when I called to finish the downspout, get their cord and take away an old pipe left in the basement that they replaced. I would recommend them for replacing a sewer line to anyone, but I can warn you - they don't give free estimates, unless they can't camera your line 1st."

"Hertel H&P never disappoints. Whether it's a long term plan, or a last minute emergency, they are experienced and solution oriented. Highly recommended!"

"It was not bad. They were a little bit pricey. They were very professional."

"Due to a rapid thawing, our home's sump pump started to fail and couldn't pump water faster than it was coming in from the drain tile. I came home from work to find a huge puddle of water in the area where the pump was situated, about 1/2" deep. The pump itself was working, but barely. After spending an hour bucketing water out of the pump well, I gave Frank's Basement Systems a call at around 7:45pm. One of their guys, Shane, was at my house within 20 minutes. He did a perimeter check outside the house and confirmed water was being pumped out, but the flow was minimal. He disconnected the pump from the piping, pulled it out, and I got a view of how corroded the old pump was, and it was chock full of debris and rocks. He cleaned the rocks from the pump and reinstalled to see if that would help the situation - it didn't. By this point, I was fully prepared to invest in a new pump, and he kindly provided me with the inventory he had available. Upon deciding which pump to go with, he went to his truck, drew up the paperwork that I signed, and he was able to install the new pump within half an hour. In addition to the pump, he redid the piping exiting the house and added a quiet check valve. Finally, he provided me with an estimate for a backup pump, at my request. Besides the great and thorough work, Shane was friendly, kind and honest. He did his due diligence in first attempting to repair the old sump before advising installation of a new model. He wore plastic booties over his shoes, wore a face mask the entire time and maintained proper social distancing. I've worked with Frank's at my previous house and am glad to have worked with them on the sump for my current house. I hope I won't need any work in the near future, but if I do, I'll continue to go with Frank's."

"It went terrible. I explained the water was backing up onto the first floor laundry room, the tech said he needs to snake at the main drain in the basement. Wellll...he uncapped my sewer line, broke the actual "y" pipe fitting on the main and spilled roughly 30-40 gallons on sewage onto my finished basement floor. Now my issue is not with the tech, he was polite, professional and accidents happen. My issue is with what happen next. Roto-Rooter said they would fix the pipe they broke(wow, thanks) but I would have to pay for them to clean up the mess($1,600.00) or they would just leave it there. I have 3 small children and the idea of sewage in my home potentially for days till i found another company to clean and disinfect was not an option. Now, my understanding is that Roto-Rooter is suppose to clean up after themselves, I did not break the pipe or have any sewage on my floors prior to their arrival, the entire mess was caused by their tech(again, a great guy). I just dont understand how I am charged for their mistake. To top it all off, they never snaked the line but kept the $600 line cleaning fee, guess to cover the costs of the pipe repair. On top of everything else, their clean up was not exactly the best. Pics included below, show the replace black fitting and yes, the brown on the wall and floors is sewage they never cleaned up. In summation, I am not suggesting to never use Roto, they are fast and mostly reliable. What i AM suggesting is that you ask 1.1 million questions prior to any work, because if there is a loop hole they will find it and use it to have you pay through your sewer pipe."