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"Super helpful"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Use literally anyone but Isaacs. They will take $50k+ of your money and leave you with inoperable, disfunctional heating/ac throughout your entire house. Then do absolutely nothing to help you. They will say over and over how they will make it right. When in reality they will do absolutely nothing to fix the problem. It has been nothing but a nightmare trying to work with Isaacs. I could not regret hiring them more. It's been 6 months of pure torture."

"Went very well for the repair there guys came in and diagnose the problem within 20 mins and replaced it in another 10 mins and they checked my central air at the same time. I recommend Todd Kiley and Stephan Jr anytime thank your guys very much I am very greatful."

"The technician was polite and friendly. He explained what he was doing as he went along and gave me some valuable advice. I would definitely call them again for service."

"Excellent. Prompt. Efficient."

"Excellent, the sales person Rusty was very nice and covered everything very well. The group that did the install also did a very good job, no issues."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I called them and told them I needed a furnace tune up and that I would also need paperwork so that I could get the $50 RGE(utility company rebate). Justina told me i wouldn't need any paperwork for it and that she would take care of it after the service was completed and paid for and that I would have to take no further action. I asked if she was sure and she insisted that this was how they did it. needless to say I never got the $50. After weeks of hearing nothing I reached out to the people at the utility company that deals with the rebate and they have no record of anyone turning in any paper work for me. So I called High Performance and spoke to Justina again and she reassured me that it was still coming and that I would still get the $50. I never did, and by this time it was too late for me to submit it myself. The only reason I was using their company in the 1st place was so that I could get the work done before the rebate deadline and they completely failed at this and I never got my $50. Their technician was supposed to be here at 1pm and they didn't show up until after 6pm. I called their office every half hour until 6pm trying to find out if he was still coming. Someone finally told me that he WAS coming but that wasn't until after 4pm"

"I worked with Richard Doyle directly. He and his staff are super nice, professional and honest. Richard has been doing wood working and remodeling for over 30 years and has a excellent reputation. I gave a "B" on price only because he sells and does quality work. So it is a bit pricey but you get what you pay for! So no - it's really a "A" but it is high end quality. I had this idea for a dream kitchen and he made it come true. I wanted "Zebra wood" frameless cabinets and he was the only reseller for the company that I thought could deliver the product that I wanted. Turned out the cabinet website pictures were not really what they sold as far as finishes. We spent months finding all the right manufactures to make the cabinets and do the veneers. He loved the challenge and really never charged me for the time he put in to get it right and it was right! These are not Ikea flimsy frameless cabinets. Mine have dovetail joints and solid wood with soft close hardware. 1963 kitchen and bath to 2030 modern. Love it."