Founded 2002 • With Angi since January 2011
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
yes
Warranties
ask for details
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
Bonded
Insured
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Verified Reviews
Showing 1-25 of 96 reviews
Stephan L.
06/01/2020
It went Excellent Todd and Stephan Jr were awesome they installed my central air in a matter of a couple hours and Todd gave me a great price. Todd I know there is people they said bad reviews but they are diffently wrong I am going to recommend you to my father next thanks so much
Description of Work
Heating and Air conditioning
Category
heating & air conditioning/hvac, insulation
Gary M.
06/01/2020
Went very well for the repair there guys came in and diagnose the problem within 20 mins and replaced it in another 10 mins and they checked my central air at the same time. I recommend Todd Kiley and Stephan Jr anytime thank your guys very much I am very greatful.
Description of Work
Replace my Electric heat kit in my Electric Air handler
Category
appliance repair, heating & air conditioning/hvac
Sharon Q.
10/08/2018
Run! The owner Todd sent a shady scam-artist out to do the work. The guy supposedly took care of a coolant leak by injecting system with some temporary goop, which only lasted a week and made system even worse. When they were leaving (after I thought they fixed the ac/heating system) I asked if they repaired ice machines, at which time Todd's employee, Steve Leach, said yes. Over the coarse of several days, he kept asking for money for parts, which he claimed he had to go out and get at random times. They would always cost more than he initially said, requiring him to return to me and ask for another $100 etc. The major part was a so-called "new compressor" which originally cost $450, then $600, then $700 (like a **** *** I kept giving him money) and after the repeated syphoning of money, he got one last payment of $600 --the machine was still not fixed--but he claimed he needed the money to finish the job--and I never saw him since. That was 1 month ago. No call, no return visit, the last thing he said was "thanks for the cheque I will be back first thing in the morning." I called more than 30 times, the only time he answered the phone was when I called from a different phone number. When he answered, he came up with some story on how he was robbed etc. etc. and he was luring and sounded like he was on pain pills or heroin. When I told his boss (Todd) he seemed to shrug it off and said "oh we don't fix ice machines," and when I asked about the slurred speech and disappearance routine (2 weeks at this point) Todd replied "Oh, Steve has narcolepsy." Yep, I must be the dumbest person alive. I called another company who looked at the compressor they sold me, who claimed it was not new but 30 years old!!!!--and doesn't work! ! Needless to say this company is a fraud! Even if Todd isn't a crook himself--he hires, scumbag drug addicts who are--and he is even more naive than I am.
Description of Work
repair of Heating and Air conditioning
Category
heating & air conditioning/hvac
Patricia T.
01/03/2017
paul D.
12/17/2016
not much actual work done,furnace cover removed inside of furnace cleaned with vacuum and cover replaced .no mention of any further service needed at that time
Description of Work
I had this 22 point furnace cleaning and inspection done in early August and now 12/17 2016 I had to pay another contractor to come out and perform cleaning which should have been done as part of my original service.very disappointed and will be contacting this contractor seeking a full refund
Category
heating & air conditioning/hvac
Fernando P.
10/23/2016
Terence G.
03/21/2016
Todd thoroughly checked the operation of the furnace. He vacuumed out the unit and cleaned the flame sensor because it was corroded. He advised having the ducts cleaned to help eliminate dust and odors. I asked about replacing my broken A/C unit and he said that he would send me a quote to do so.
Description of Work
Cleaned and checked my gas furnace
Category
heating & air conditioning/hvac, air duct cleaning
Barbara K.
07/13/2015
The problem was a circuit breaker. Not a big deal, but he could have charged for the service call and didn't. I am VERY impressed and grateful because it's going to be a warm weather week.
Description of Work
We bought a central air unit from this company over a year ago. We needed service for something that was the result of old wiring in the house. They took care of that in a very timely way, especially since it was June and getting warm. Today I called them at 8 p.m. expecting to get voice mail. Amazingly they answered the phone because they were still on the road. They stopped at my house within 15 minutes.
Category
heating & air conditioning/hvac
Tim R.
05/19/2015
It went well. The water pump that was installed had an issue and when it leaked, the technician came and looked at it and told my daughter it was a problem with the water heater. It was in fact the pump and we had to get him back the next day to fix it. We had some questions about the thermostat he chose to install. It didn't seem to run the furnace as efficiently as it should have. However, we researched and found that the Rheem EcoNet thermostat would be better. He came back and installed that one. Since it was brand new on the market, it took a couple of trips and some research to get it wired properly. Once wired, we did the research to get it set up correctly. It was so new that Rheem had not yet released the wi-fi module needed to allow it to be controlled remotely. We worked with Rheem to get the proper parts finally and installed them ourselves. He was responsive to our initial issues and made everything right.
Description of Work
replaced 20+ YO furnace with new high efficiency furnace
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to write a review. And thank you for being the test pilot on the new to the market thermostat. Your patience was much appreciated!Ed A.
03/21/2015
Replacement went well. I enjoyed conversation with the technician during the replacement. He explained the service being performed. He also had another technician with him, who he was training.
Description of Work
Replaced Blower
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for taking the time to provide your feedback. We enjoyed working for for you!Shane H.
01/31/2015
I called Thursday at 2pm to have them come out to look at boiler.I was told they would try to be there around 4 or 5. They called at 6:30 to say they got tied up on another job. Said they would come out on Friday at 3 or 4. Called me at 6 and showed up at 7. After looking at the boiler they told me what was need to do the job. They said they would try and fit me in on Saturday. I told them it was no big deal I could wait till Monday and they stated that would be much better. The said they would call me Monday morning and give me a time they would be out. Monday came and went with no call no show. On Tuesday morning I called twice once 5 minutes after they opened and again 15 minutes later. Both times no answer and mailbox full. So I contacted another company. 10 minutes later I was contacted by Berkeley and I let them know I moved on.
Description of Work
Called Berkeley to fix my boiler.
Category
heating & air conditioning/hvac
Service Provider Response
Dear member, From the beginning, you stated you were flexible with dates and times as you had this ongoing issue with your system for some time and were just now acting on it. As I stated to you after performing a no charge diagnostic, your system was not installed properly and you should contact the original installer for service. They should be held accountable. Good luckAdam L.
12/06/2014
I had a quote in hand from another contractor. I found the sales person to be pleasant enough but little "too slick" to be credible. He talked me in to thinking why his estimate was reasonable. I did find out afterwards that he was a being a good sales man. Todd (owner) came within a couple of days. I got a no-nonsense written estimate on the spot which surprised me because there was a $600 difference for basically same gas furnace. As a matter of fact, the sales guy from first contractor pitched for 75K BTU, smaller capacity. I did some research on thermostat and decided to go with NEST because Rheem's "smart" thermostat was available. The installation was done in a day. I was at work but my wife was around. She told me the crew was very pleasant and seemed to enjoy their work. I got to meet them briefly after I got home. I did get the sense that the guys enjoyed working together. Todd went through and explained what was done in detail. Job looked neatly done and the crew cleaned up to my satisfaction. The new furnace was "louder" as expected because of higher CFM blower. House, especially upstairs, feels little colder than before but I think it has more to do with old ducting not being able to handle the new furnace with higher air flow. I'll have to keep tweaking this. I had to call Berkeley to seal up the duct joint that wasn't completely sealed. I called again to discuss what needs to be done to make the upstairs feel warmer. He hasn't been by as promised but I think he's been very busy. I'm pleased with the experience I had with Berkeley on the furnace installation. While I'm not quite satisfied with the result of having a newer furnace yet to no fault of Berkeley's installation. I would highly recommend them.
Description of Work
INSTALL - Gas Furnace - Rheem R96V series, 84000 BTU, 2 stage, 96% efficent - NEST 2nd gen thermostat
Category
heating & air conditioning/hvac, air duct cleaning
Lynne W.
12/03/2014
Marjie H.
11/13/2014
Omari M.
11/03/2014
Excellent service and communication. He came out to do a repair on a rental properties furnace. Even though the house was vacant he made time to sqeeze me in within 24 hours. This will be the first company I call if I have any furnace issue moving forward and i would recommend them.
Description of Work
Furnace Repair
Category
heating & air conditioning/hvac, air duct cleaning
Walter F. M.
09/15/2014
Todd Kiley, the owner, is very helpful in providing insight on which equipment features are cost effective and which features are not. Excellent quality work. Easy to work with. Quick to correct any glitches. Complete cleanup. I strongly recommend him for heating and cooling contracting.
Description of Work
Installed replacement air conditioning compressor with cover and single speed fan air handler. Also installed replacement 40 gallon gas hot water heater, exhaust piping and chimney liner.
Category
heating & air conditioning/hvac, water heater repair
K F.
07/10/2014
Todd and the crew are great. They went over all the options with us and help us decide on the best system for us. They were on time, worked hard, and did a great job overall. Very friendly and professional. Responsive to all our questions. We highly recommend them and will hire them again in the future.
Description of Work
Installed 2 new furnaces and A/C units
Category
heating & air conditioning/hvac
Brianna N.
07/04/2014
They were great! Friendly and seemed very knowledgeable, they were able to quickly identify the problems (there were a few) and got our system back in running order quickly. I will definitely be calling them again for any of our future HVAC needs!
Description of Work
Fixed a previously installed central air system
Category
heating & air conditioning/hvac
James C.
06/19/2014
First, they called to let me know they were running a little late, which I really appreciated. When they arrived there were two servicemen who largely split the furnace and A/C between them. This let them finish in about 30-40 minutes while still being very thorough. They were professional, highly competent, and very friendly, and gave me details on what they found. For example, I'm rigorous about changing my furnace filter in the winter but it had not been on my mind since we stopped leaving the thermostat on "Heat" all the time, and they let me know that the type of filter I'm using, while very good, really needs to be changed about every 1.5 months, and the condition of mine was affecting my A/C performance. Overall they let me know everything was in good shape and running well, and there was zero attempt to sell me anything more than they had come for, which was also appreciated. This was an ideal experience and I would both use Berkeley again and recommend them to others.
Description of Work
This was a special offer for inspection and servicing of both furnace and A/C.
Category
heating & air conditioning/hvac
Joan P.
06/15/2014
Called to set an appt (in fairness it was the first hot days of season). In a couple of days got a callback and we set an appt. the day before received a call asking if it was ok to be a half hour late because of an emergent call. I appreciated the headsup. Day came with another technician and they set to work. They were efficient and personable. Answered questions about the system and did a great job. I'm glad I was patient with the call back because I found someone that didn't try to upsell me and appreciated my aging but perfectly fine system. I finally got my goto guys for my hvac needs!
Description of Work
Cleaning of AC and heater
Category
heating & air conditioning/hvac
Robert M.
06/12/2014
This is the third time I've used Berkeley Heating and Cooling (the first was on an Angie's List special) and I highly recommend them. They are professional and thorough while remaining both personable and pleasant to deal with. I appreciate that each visit, they've taken the time to show me what they're doing and to answer my questions. Thanks, guys!
Description of Work
Cleaned and inspected both heating and cooling systems
Category
heating & air conditioning/hvac
LAURA B.
06/07/2014
Berkeley was fantastic ! Extremely responsive for estimate and then for performing the install of central air in my over 100 year old three story home. Getting cool air to the 2nd and 3rd floors was my hope and Berkeley had a plan and implemented a second zone with its own thermostat on the 2nd floor. The workers were punctual, professional and very nice guys! The price for what they did seemed very fair as other estimates were a little less, but did not include Berkeley's 2 zone plan. At the end of the day I would guess that when comparing apples to apples, Berkeley might just have been less expensive than the other companies I interviewed. None of the others even suggested a 2 zone plan!
Description of Work
Installed central air conditioning.
Category
heating & air conditioning/hvac
Jim V.
05/25/2014
My experience with Berkeley Heating and Cooling was excellent. I needed to replace my air-conditioner and was considering replacing my furnace as well. I decided to do both and I received an excellent price along with excellent workmanship from Berkeley. Prior to meeting with Todd Kiley, I did my research and had a pretty good idea of what I wanted. I met with several different HVAC contractors. After my initial meeting with Todd, I felt confident that he not only could deliver the type of equipment I wanted but also had an experienced crew that could do the installation. We had several follow-up meetings where we discussed what I wanted versus what I needed. Todd want to make sure that I received exactly what I needed and that I would be satisfied with it. Todd even went to the extent of having an impromptu conference call with an expert and myself to help with the recommendations. Upon reviewing the proposal, I requested to have a couple of different components used based on my preferences. Todd was more than willing to do that. We scheduled the installation and his crew showed up exactly on time. From the start, they went out of their way to make sure that no damage would occur and everything would be left as clean as it was before they arrived. His crew got right to work and perform the job very efficiently. There were some minor issues related to some unique features of my home that they quickly resolved. They worked very hard all day and did an excellent job. In the end, there was an issue with one of the components that I had requested that they weren't familiar with. For a while the solution was a little puzzling, but they were going to stay there until it got resolved. After some changes in wiring fixed the problem, the system was completely checked and everything was okay. Todd and his crew were very easy to work with start to finish. After comparing Berkeley to several other contractors, I felt confident that Berkeley could do a top-notch job and they fully demonstrated that to me.
Description of Work
Installed new air conditioner and high efficiency furnace
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for your positive review. You were so great to work with, and we look forward to seeing you again for yearly maintenance. Todd KileyBARRY S.
05/21/2014
In addition to the tune-up they also did quite a bit more work for me. They corrected another company's bad installation, and it's held up fine since then. They were very knowledgeable and helpful in answering my questions. I'd recommend them!
Description of Work
I purchased the Big Deal, $39 Early Bird A/C Tune-Up.
Category
heating & air conditioning/hvac
Service Provider Response
Thank you! ToddJohn K.
05/12/2014
You would expect a heating and cooling service to at least call to say that they could not get to you on a particular day.
Description of Work
Called three times during the day on a Saturday and never got a response back. Did not get a call on Sunday or Monday either. Made other arrangements. Use these guys for their Angies List cleanout special last year so we tried them when we had an emergency and no response even after 3 calls.
Category
heating & air conditioning/hvac
Service Provider Response
Dear member, I am very disappointed to read this review. I was out of town over the weekend for a funeral. Despite the fact the weather was mild and non eventful for either heating or cooling emergencies, I was diligent and left a temporary emergency contact name and phone number on the outgoing company voice mail. Other customers did hear this information, contacted the back up number and received service over the weekend in my absence. I am sorry this didn't work out for you, but I am glad you found help elsewhere. Todd Kiley Owner Berkeley Heating and CoolingPhone
Address
189 Berkeley St
Rochester, NY 14607
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