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High Performance Heating and Cooling Inc.
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Heating, cooling, and refrigeration experts that offer 24 Hour service and installation of any heating and cooling equipment. Repairing all brands of residential and commercial HVAC systems. Quality service at an affordable price. where High Performance is not just our name but our promise! Financing available. Additional e-mail - [email protected]
Business highlights
Emergency services offered
21 years of experience
Services we offer
Backed up by our nate certification that guarantee the highest quality of performance at a affordable costs. A+ BBB rated, Boiler replacement, Furnace repair, Furnace replacement, Hot water heaters, air conditioning repairs, air conditioning replacement, commercial heating/cooling, commericial refrigeration, driveway ice melt, heat loss, hot water boiler repairs, radiant heating systems, solar & geothermal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.844 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 2% | ||
| 2% | ||
| 2% |
Showing 1-25 of 44 reviews
Douglas G.
May 2023
Swindlers, do not hire this company. Mike and Megan try to game people and do work on my furnace that was totally illegal.
Anne S.
Oct 2018
I called them and told them I needed a furnace tune up and that I would also need paperwork so that I could get the $50 RGE(utility company rebate). Justina told me i wouldn't need any paperwork for it and that she would take care of it after the service was completed and paid for and that I would have to take no further action. I asked if she was sure and she insisted that this was how they did it. needless to say I never got the $50. After weeks of hearing nothing I reached out to the people at the utility company that deals with the rebate and they have no record of anyone turning in any paper work for me. So I called High Performance and spoke to Justina again and she reassured me that it was still coming and that I would still get the $50. I never did, and by this time it was too late for me to submit it myself. The only reason I was using their company in the 1st place was so that I could get the work done before the rebate deadline and they completely failed at this and I never got my $50. Their technician was supposed to be here at 1pm and they didn't show up until after 6pm. I called their office every half hour until 6pm trying to find out if he was still coming. Someone finally told me that he WAS coming but that wasn't until after 4pm
Angela N.
May 2018
I got a quote from them that was way too expensive. They wanted to charge me way too much and I was able to get the work done by another company for much much less.
Response from High Performance Heating and Cooling Inc.
"You have reviewed the wrong company for the second time"
Melissa D.
Feb 2018
They just finished up. Replaced our furnace after we called them last night when ours died.. A very knowledgeable person came out last night after 5:00. Took a look and diagnosed the issue. Recommended a York Furnace replacement. It was not surprising as the furnace was over 18 years old. We scheduled the install for today. They arrived early, laid tarps down as to not track in dirt, explained the process and got to work. They put up with the my barking dog as well. They were professional, timely, and explained all that needed explaining. Very pleased with the service. Exceptional experience and I will recommend them.
Angela N.
Nov 2017
Not very good experience. They overcharged me on my credit card and I am trying to get the money refunded. They charged me $900 and someone else charged me $300.
Response from High Performance Heating and Cooling Inc.
"You Have reviewed the incorrect company, We are in Rochester New York, please rescind this review"
Victoria C.
Sep 2017
Fine . Issues found and resolved.
Charles L.
May 2017
The service call was very professional. They freely answered all my questions.
Response from High Performance Heating and Cooling Inc.
"Our Pleasure Sir, Thank You!"
Amy N.
May 2016
Joe and Joe arrived on time. Both were personable and proficient. I would recommend both Joes and the whole High Performance team. A pleasure to do business with, from my initial call to the completion of service. Definitely will call them again for future service.
John L.
Apr 2016
Fast and professional. Gary and Phil worked quickly but with attention to detail. They removed the old furnace and a/c, adjusted the ducting, and installed the new furnace with vents and filter, installed new cut off for the a/c, and new mount. They also moved a gas line to a new location, remounted my existing zone control, and installed new thermostats.
These guys really worked quickly, but I was very happy with their work. They were courteous and answered any questions I had about the new units. I would definitely use them again.
One reason I used them was the 10 year LABOR warranty they offered with the new equipment. Most of the suppliers I looked at offered a parts warranty, but if you have had to have a failed furnace serviced in the middle of winter, it is not the parts cost but the labor cost that kills you.
Overall, I was very satisfied. They did what they promised in a fast, professional and courteous manner.
These guys really worked quickly, but I was very happy with their work. They were courteous and answered any questions I had about the new units. I would definitely use them again.
One reason I used them was the 10 year LABOR warranty they offered with the new equipment. Most of the suppliers I looked at offered a parts warranty, but if you have had to have a failed furnace serviced in the middle of winter, it is not the parts cost but the labor cost that kills you.
Overall, I was very satisfied. They did what they promised in a fast, professional and courteous manner.
Mary R.
Mar 2016
unknown
Meredith R.
Mar 2016
unknown
Mary H.
Sep 2015
I had my furnace cleaned and it was recommended that I get a new motor, as it was running hot. After ordering the part the motor was installed a couple weeks later. Everything went well. Joe-the technician- was very polite and professional.
Wonderful customer service! Thanks
Maureen K.
Jul 2015
Everything went smoothly. The crew showed up on time, provided a clear picture of what they were going to do, and gave me a full update on issues and recommended next steps. Thanks!
DeLois C.
Jul 2015
unknown
Gerard W.
Apr 2015
THey did their part, but the unit may be too small for my house. It has a hard time changing the temperature when it is cold outside.
Response from High Performance Heating and Cooling Inc.
"(removed member name), Sorry you are unhappy. As you are aware you purchased this deal as a combination special. Although the deal was for a replacement to a current system, you needed it for a complete system. As you know, we were unable to start the system at the time of installation due to missing gas line, missing drain connection, no electricity to the location, and no ductwork installed. After discussing the installation of these necessary items, we made a deal. We had the installation scheduled, which was cancelled a couple of days prior to installation for unknown reasons. That happens. The original deal was purchased from Angie's List on 8/6/2014. We responded within an hour. The installation was scheduled for Aug. 26th and 27th-We arrived when we were supposed to and completed when we were supposed to. We performed all of the services worked out between the purchase and some extra items required. We maintained conversation throughout the entire process. We unfortunately cannot guarantee the quality of the ductwork installation, gas pressure settings, proper airflow, nor the operation of the unit due to the fact that we were unable to start it (turn it on) or finish it (the project) It is widely known that the quality of the ductwork installation could add considerable stress and losses due to being inadequately sized and installed. If gas pressure settings are incorrect, it will result in inadequate heat being delivered to the space. If you would like us to come and check it out please feel free to call us anytime. We would also like to clarify that the installation was done in an area that is normally out of our service area (Penn Yan) however we still performed the work Thank You. Matt"
Mary W.
Apr 2015
They were fine. They were pleasant. I had to upgrade because it was not the same as it was supposed to be because it was for gas and mine was an oil furnace, but they took care of me anyway. I do not remember anything being bad. They were good. My furnace is working fine.
Katherine C.
Feb 2015
He came out after hours. It was probably 10 o’clock at night. He came right out and he evaluated the issue very quickly. He was very thorough in explaining to me what the problem was. He didn’t have the part that day. He came out early the next morning with the part to be replaced. He was right on the ball.
Response from High Performance Heating and Cooling Inc.
"Our Pleasure [member name removed], Great service and Customer experience is our stride!! Enjoy! Matt"
William B.
Feb 2015
Everything went very smoothly and just as advertised. We couldn't believe how easy everything went.
Response from High Performance Heating and Cooling Inc.
"Things are only hard without knowledge and training, both of which we increase everyday. Thank You [member name removed]. Matt"
Scott C.
Feb 2015
The guys who did the work were very friendly.. After some mistakes made on initial charge owner called me after leaving review and explained and offered to send out refund. Absolutely top notch customer service!
Response from High Performance Heating and Cooling Inc.
"I will look into your invoice and see what exactly happened we are sorry that you are unhappy with the price I will let you know pronto"
Michael F.
Feb 2015
They had it all. They were technically good. They knew their jobs, they did it well and they were courteous. They do what they say they are going to do and they do it well.
Response from High Performance Heating and Cooling Inc.
"We do well because of our Clients, without you, we would be nothing. Thank You Mary Matt"
Mark M.
Jan 2015
unknown
Mark L.
Jan 2015
They did a good job. They checked everything and told me what what as wrong. They came back a couple of days later to fix the things. I had no problems.
Nicholas Z.
Dec 2014
I was very impressed with the service and professional manner of everyone I had dealt with at High Performance Heating and Cooling, Inc. when they installed our air conditioner this summer, so when the heater quit working this fall they were the obvious first and only choice to replace it. As before, everyone is punctual, courteous and helpful. As it turned out there was a defective part in the new heater that kept it from heating the house up to the temperature set on the thermostat. Matt and George both were quick to respond to the problem and equally quick to follow up with phone calls back to see if the problem was solved (which they did). This service after the sale is deeply appreciated and valued. Again, I would not hesitate to call on them first for any heating or cooling matters, and I would definitely recommend them to anyone else needing these services.
Response from High Performance Heating and Cooling Inc.
"Thank You [member name removed], We look forward to a longstanding relationship Enjoy Your System!!!"
CARL S.
Oct 2014
unknown
Response from High Performance Heating and Cooling Inc.
"Our Pleasure [member name removed], Have a safe Holiday Season and we will see you in the spring! Thanks Matt"
Nicholas Z.
Oct 2014
unknown
Response from High Performance Heating and Cooling Inc.
"Our pleasure [member name removed], As you know, we are here if you need us and have a great Hoiliday Season!! Thanks Matt"
Licensing
State Contractor License Requirements
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FAQ
High Performance Heating and Cooling Inc. is currently rated 4.8 overall out of 5.
High Performance Heating and Cooling Inc. accepts the following forms of payment: CreditCard
Yes, High Performance Heating and Cooling Inc. offers free project estimates.
No, High Performance Heating and Cooling Inc. does not offer eco-friendly accreditations.
No, High Performance Heating and Cooling Inc. does not offer a senior discount.
Yes, High Performance Heating and Cooling Inc. offers emergency services.
No, High Performance Heating and Cooling Inc. does not offer warranties.