Serving Chinatown, NY and surrounding areas
Approved
Super Service Award Winner
In business since 1995
Free estimates
Warranties offered
"I am delighted with results, and equally gratified that the process went so well. I was girded up for an ordeal, which at times it unavoidably was, but was relieved to discover how easy it was to work with Matt and his team. I chose him in part because of his quote, which was the cheapest of the four or five estimates I obtained. I called up one of the references he gave me, who advised me that, whatever it took - even if I had to wait - to go with Matt and C & M. He knew that I would be glad that I did, and he was right.
From the beginning I found it very easy to talk to Matt, and I came to realize that this reflected his genuine warmth, decency, integrity, dependability, and professionalism. He consistently honored his word. I feared he would stretch my job out, trying to juggle it with other jobs. He told me his crew would show up every workday until the job was done. They did. He told me he would be visiting the site every day of work. As far as I know, he did. A multitude of times I would call him with some question or worry. I was amazed that he, pretty much invariably, would take my call, and calmly address the issue, or would quickly call me back, often before I had finished leaving him a voicemail, He always addressed my concern in a way that satisfied and reassured me. (It continues to amaze me that throughout what was, inevitably, a bit of an ordeal, he was always a pleasant person to talk to.)
My satisfaction readily extends to those in his team. His point person for renovation work was Mateo (curiously, lots of Matts and Mateos in his team and extended family of subcontractors). Mateo was ably assisted by Jose, both of whom were utter gentlemen. For a while they seemed like virtual members of the family, working pretty tirelessly, but as unobtrusively as possible. Mateo exhibited the same combination of masterful professional know-how and good nature that I experienced from Matt, his boss. I quickly realized that this was the overriding culture of respect, goodwill, and good humor that permeated his organization.
A couple of things I learned in the process. Mine was not a garden-variety renovation. I had my own fixed ideas as to what I wanted. Matt occasionally needed to weigh in with some reality-checks, clarifying where my vision of what I wanted would occasionally depart from what was practically possible. I appreciated his ready willingness to carry out my desires as best he could, consistent with good construction. Part of the job involved enlisting others for specific jobs (e.g., fabrication of the engineered quartz decks, shower enclosure). I was free to get my own estimates from folks I found on my own, but I found it more expeditious to go with folks he worked with in the past, who could generally get the job done more quickly - and at less (or no more) expense. I had some glitches - a couple spots of missed communication that led to some mistakes requiring correction. I was immensely relieved that Matt the stone fabricator (who has a long history of working with Matt my contractor) absorbed the time and expense of correcting the problem - even though he may have felt the mis-communication was not entirely his responsibility. Matt told me he was honorable, and he indeed was. The overriding lesson I learned was that it was quite important for me to stay on top of these subcontract jobs, particularly when the job or design departs from the routine.
In conclusion, I'll return to one of the issues that attracted me to Mat in the first place - his low-dollar proposal (or estimate). The job ended up being much more ambitious than I had originally imagined. In fact, he corrected the worst feature of my bathroom - the elevated floor, which also required some significant rerouting of plumbing pipes. Because I trusted Matt, I didn't worry too much about how much more he would be charging to me. Still, I was greatly relieved that his final bill showed only a modest increase from the initial proposal. It pleases me to be able to recommend Matt and his team so strongly.
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